Wer nutzt diese Software?
The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.
Durchschnittliche Bewertung2 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 10,00 $/Monat
- Preisinformationen £8 per agent per month
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Installiert - Windows
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Eddy Soft
- Gegründet 2005
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
Die hilfreichsten Reviews für HelpdeskEddy
Bewertet am 5.4.2017
Helps to keep our flow of documents in an absolute order!
I organize and conduct events. In principle, I would have had enough of regular e-mail and a mobile phone, but I really like to look more professional.
When my clients receive an immediate response instead of waiting, with a unique number of their request it looks like a recurrence to a serious business! In addition, if anyone has any claims or complaints, they can use a specially designated e-mail address, which is connected to the same system. In spite of the fact that my company employs only two people and we receive a maximum of 20 letters a week, the system has already proved its efficiency and helps to keep our flow of documents in an absolute order!
Vorteile: Sometimes it's interesting to see different types of reports - you can see what kinds of services we have in order, and where the service quality could be improved!
Bewertet am 5.4.2017
Everything is much simpler now
Kommentare: My system administrator recommended me this program. I have a very small traffic of inquiries from customers and basically the usual email was enough. The main problem with using regular email - I could not effectively track customer inquiries and there was no analysis capability. With a professional system, everything is much simpler now. In addition, I really like the mobile version. I do not use chat - I don't have enough employees.
Vorteile: I can safely recommend Helpdeskeddy to any small business owner.