Wer nutzt diese Software?

The Parrot's target market is for SMBs, call centers, or major corporations looking for a cloud-based predictive dialer and inbound contact center that is cost effective, sleek and powerful.

Durchschnittliche Bewertung

24 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.8/5
  • Kundenservice 4.6/5
  • Funktionen 4.8/5
  • Preis-Leistungs-Verhältnis 4.9/5

Produktinformationen

  • Startpreis 129,00 $/Monat
  • Preisinformationen $149 One Time Cost for Setup & Training - Minimum 3 Agents
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Electronic Voice Services
  • http://www.evs7.com
  • Gegründet 1993

Über Parrot Cloud Call Center

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now!

Parrot Cloud Call Center Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interactive Voice Response (IVR)
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement

Die hilfreichsten Reviews für Parrot Cloud Call Center

A real time monitoring

Bewertet am 12.1.2019
Verifizierter Rezensent
Technical Support
Sicherheit & Untersuchungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate.

Vorteile: This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate.

Nachteile: The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate.

SMRT steps up to the `big leagues with Parrot

Bewertet am 19.7.2016
Mark B.
Manager
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Going from a manual dial system to the Parrot predictive dialer an easy step forward in the development of our company. The no risk starup took a lot of worry off the financial burdens of some upgrades. Lance with Parrot sales and the Parrot tech team walked us through getting started and learning the system all the way. There are 100s of tools that you can use to customize the program to your needs.

Vorteile: The number of connections increased instantaneously as did our sales. The system also tracks all calls made out of the office, either by the agents or by the program itself ' so reporting is detailed and accurate.

Managements new favourite tool is the Real-Time Main Report screen. It gives them a colourful graphic overview of the office that is easy to understand and real time. It shows who's working calls or not, and how long they have been in that state down to the second. We can also see the dialer speed, available leads left in the system and monitor drop rates right form the same screen.

Seriously the best solution for increased call volume goals!

Bewertet am 21.4.2017
Angela G.
Business Development Manager
Automotive, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal.

Vorteile: It's very user friendly, fully customizable to fit the needs of our company, and priced right.

Nachteile: The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made.

somewhat pleased

Bewertet am 21.9.2016
Harold B.
President
Telekommunikation, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery.

Vorteile: willingness to do whatever it takes to get what we need

Nachteile: IT support is poor on Parrott compared to the support we get on Koala.

Antwort des Softwareanbieters

von Electronic Voice Services an 23.9.2016

Hi Harold, sorry to hear you would give our support team 1 star. You needed the system highly customized beyond it's normal use and our support team has bent over backwards trying to accommodate you. In addition, you've told us multiple times how happy you are with our services and how cost effective it is for you.

I have had a great experience with Parrot Dialer & Support and It is the BEST!

Bewertet am 3.5.2017
Jeff M.
Mgr. & C.E.O.
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: More calls, more sales, more collections, more money!

Vorteile: The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field.

Nachteile: I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars.

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