--- description: Detaillierte Informationen über InfoServ zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoServ Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [InfoServ](/software/150329/infoserv) # InfoServ Canonical: https://www.capterra.com.de/software/150329/infoserv Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/150329/infoserv?page=2) > Gewinne, behalte und erfreue mehr Kundschaft, behalte den Überblick über deine Kundschaft und entwickele dein Unternehmen zu einer kundenorientierten Organisation. > > Bewertung: **4.9/5** von 12 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet InfoServ? Kleine und mittlere Unternehmen (KMUs), die durch die Optimierung von Kundenservice, Helpdesk und Vertriebsmanagementaktivitäten eine konstante Qualitäts-, Leistungs- und Produktivitätsverbesserung anstreben. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 12 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: DAN electronic - **Region**: Ruse, Bulgarien - **Gegründet**: 1991 ## Gewerblicher Kontext - **Startpreis**: 10,00 € - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Android (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Bulgarien ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Angebote / Schätzungen - Anpassbare Felder - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Aufgabenmanagement - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Computer Telephony Integration - Dashboard - Daten-Import / -Export - Dokumentenspeicher - E-Mail-Management - Gemeinsame Kontakte - IVR - Kalender-/Erinnerungssystem - Kontakt-Datenbank - Kontaktmanagement - Kundendatenbank - Lead-Erfassung - Lead-Qualifizierung - Leadmanagement - Live-Chat - Makros/Antwortvorlagen - Mobiler Zugriff - Multi-Channel-Kommunikation - Sales-Pipeline-Management - Segmentierung - Service Level Agreement (SLA) Management - Stapelverarbeitung - Suchen / filtern - Third-Party Integrations - Umleitung der Anrufe - Verfolgung von Interaktionen - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Kontaktmanagement Software](https://www.capterra.com.de/directory/30016/contact-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Alternativen 1. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (985 reviews) 2. [Salesforce Service Cloud](https://www.capterra.com.de/software/136189/salesforce) — 4.5/5 (820 reviews) 3. [Agile CRM](https://www.capterra.com.de/software/135148/agile-crm) — 4.1/5 (524 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4074 reviews) 5. [Five9](https://www.capterra.com.de/software/132405/five9) — 4.2/5 (481 reviews) ## Nutzerbewertungen ### "Overall very nice software product" — 5.0/5 > **Vladimir** | *19. April 2019* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important\! > > **Nachteile**: My humble opinion: If there is any chance to add the reports feature in mobile version will be great. > > Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers. ----- ### "Infoserv - Software designed to achieve business success" — 5.0/5 > **Silvi** | *20. März 2019* | Druck | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price. > > **Nachteile**: I do not find any remarks. I have nothing to say here. > > In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service. ----- ### "Infoserv: A crm for everybody" — 4.0/5 > **Oksana** | *9. Mai 2019* | Sport | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler > > **Nachteile**: The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them > > Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well. ----- ### "CRM and much more..." — 5.0/5 > **Konstantin** | *20. März 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them. > > **Nachteile**: It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface. > > We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software. ----- ### "InfoSev CRM Review" — 5.0/5 > **Pete** | *20. März 2019* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product. > > **Nachteile**: No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day. > > Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/150329/infoserv?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/150329/infoserv) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten