Wer nutzt diese Software?
Manufacturers, Retail Chains/Franchises, Property Management Firms, Health Care Practices, Local Government, Colleges/Universities, School Districts
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 4.2/5
- Benutzerfreundlichkeit 4.2/5
- Kundenservice 4.5/5
- Funktionen 4.7/5
- Preis-Leistungs-Verhältnis 4/5
- Startpreis 24,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Novo Solutions
- Gegründet 1999
Über ShareNet Facility Maintenance
Automate Date & Meter Based PMs. Track INVENTORY/Labor Costs. Capture & share job procedures with the KNOWLEDGE BASE. Create powerful REPORTS & DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. SEARCH attached document contents. Scan BAR CODEs (with a Mobile Device) to lookup maintenance history. Provide an END USER PORTAL for employees or customers to submit maintenance requests. Manage Vendors and Contacts.
ShareNet Facility Maintenance Funktionen
- Für Schulen
- Gewerbliche Immobilien
- Vorbeugende Wartung
Die hilfreichsten Reviews für ShareNet Facility Maintenance
Bewertet am 11.1.2019
Easy to use Work Order Software
Kommentare: This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.
Vorteile: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.
Nachteile: N/A, currently we have not run into any cons to report at this time.
Bewertet am 25.10.2017
The learning curve has been longer than we hoped for, but we're getting there.
Kommentare: Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.
Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems.
It's clearly going to be able to grow with our future needs, unlike our previous product.
The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things.
Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right.
Really does seem to require not just a champion but an in-house expert.
Bewertet am 24.10.2017
Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items.
Kommentare: The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it.
Vorteile: The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want
Nachteile: The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing.
Bewertet am 12.9.2012
Kommentare: We haven't really got into using it very deeply yet, so I don't know what my recommendation would be. As of now I'm not singing praises....yet....we'll see.
Vorteile: The browser based feature was one of the main reasons for purchase. Support was very helpful during install.
Nachteile: The fact that screen features for other modules are present in the single Asset module we purchased is very confusing as to what works and what doesn't. The documentation on your site and through the software is severely lacking. Once again, the fact that the doc for all modules is lumped together makes it hard to find anything.
Antwort des Softwareanbieters
von Novo Solutions an 4.2.2015
Doug's review was for our classic Novo Asset Manager product. It was part of a multi-app Service Desk solution which did include documentation for the other apps.
In 2014 we released our completely new ShareNet Asset Management Cloud solution and have updated this listing for this new product. ShareNet also has other apps you can subscribe to in the suite. These apps can be completely segmented or tightly integrated depending on how the solution is configured.
Unfortunately Doug has to have an in-house application and our new ShareNet Cloud Platform is not an option for him. In speaking with him today it seems he has been pretty pleased with the Novo Asset Manager (after he got it fully implemented) and he has remained current on support.
Bewertet am 17.9.2012
Review of Product
Kommentare: This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.
Vorteile: We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.
Nachteile: Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report.
Antwort des Softwareanbieters
von Novo Solutions an 28.6.2016
The Knowledge Base Article View Log (added in 2015) allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it.