ShareNet Customer Service
von Novo Solutions
Wer nutzt diese Software?
Manufacturers, Software Companies, IT Service Providers, Managed Service Providers,Universities/Colleges, School Districts, Banks, Credit Unions, Health Care, Insurance companies and many more.
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis $24/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Novo Solutions
- Gegründet 1999
Über ShareNet Customer Service
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees.
ShareNet Customer Service Funktionen
- Self-Service Portal
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
Die hilfreichsten Reviews für ShareNet Customer Service
Bewertet am 25.10.2017
The learning curve has been longer than we hoped for, but we're getting there.
Kommentare: Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.
Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems.
It's clearly going to be able to grow with our future needs, unlike our previous product.
The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things.
Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right.
Really does seem to require not just a champion but an in-house expert.
Bewertet am 11.1.2019
Easy to use Work Order Software
Kommentare: This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.
Vorteile: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.
Nachteile: N/A, currently we have not run into any cons to report at this time.