ShareNet Customer Service
von Novo Solutions4 / 5 14 Bewertungen
Wer nutzt diese Software?
Manufacturers, Software Companies, IT Service Providers, Managed Service Providers,Universities/Colleges, School Districts, Banks, Credit Unions, Health Care, Insurance companies and many more.
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis 24,00 $/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Novo Solutions
- Gegründet 1999
Über ShareNet Customer Service
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees.
ShareNet Customer Service Funktionen
- Self-Service Portal
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
Die hilfreichsten Reviews für ShareNet Customer Service
Bewertet am 25.10.2017
The learning curve has been longer than we hoped for, but we're getting there.
Kommentare: Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.
Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems.
It's clearly going to be able to grow with our future needs, unlike our previous product.
The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things.
Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right.
Really does seem to require not just a champion but an in-house expert.
Bewertet am 11.1.2019
Easy to use Work Order Software
Kommentare: This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.
Vorteile: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.
Nachteile: N/A, currently we have not run into any cons to report at this time.
Bewertet am 24.10.2017
Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items.
Kommentare: The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it.
Vorteile: The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want
Nachteile: The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing.
Bewertet am 17.9.2012
Review of Product
Kommentare: This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.
Vorteile: We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.
Nachteile: Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report.
Antwort des Softwareanbieters
von Novo Solutions an 28.6.2016
The Knowledge Base Article View Log (added in 2015) allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it.
Bewertet am 29.8.2012
Kommentare: It's simple and works for us now, but if we get bigger and more mature with our processes, the push for us to get a more comprehensive tier 1 system will come forward. I feel Novo could add those features too, but then don't know how much effort it will take.
Vorteile: It's very simple and easy to use and make changes to configurations. Doesnt need a lot of ramp up time to be able to use the tool.
Nachteile: There's quite a lot of enhancement requests, functionality we desire to make the system meet our needs more. Novo could develop those if possible in the future - Mature process around service levels, response time tracking by statuses, Customer Requests Search functionality, Reporting for Customers, be able to paste screenshots in tickets,