Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
ServiceTitan
Was ist ServiceTitan?
Eine erstklassige Capterra-Außendienst-Plattform für 2020. HLK-Betriebe wachsen mit ServiceTitan. Wie Altman's Cooling and Heating, das seine Einnahmen um 130 % gesteigert hat. Erfahre, warum mehr als 100.000 Service-Mitarbeitende ServiceTitan vertrauen, wenn es darum geht, den Umsatz zu steigern, ihre Zielgruppe zu verblüffen und ihr Geschäft einfacher zu verwalten.
Wer verwendet ServiceTitan?
HLK-, Sanitär-, Elektro-, Garagentor-, Schornsteinfeger- und Wasseraufbereitungsunternehmen, die ihre Einnahmen steigern, ihr Geschäft rationalisieren, ihr Team verstärken und ihre Kundschaft begeistern wollen.
Du bist nicht sicher, ob ServiceTitan das Richtige ist?
Mit einer beliebten Alternative vergleichen
ServiceTitan
Weitere gute Alternativen zu ServiceTitan
Bewertungen über ServiceTitan
Second to None!
Kommentare: Absolutely amazing! It has changed my business.
Vorteile:
Regular updates and improvements to the software
Nachteile:
Support needs improvement - but they are working on it!
Antwort von ServiceTitan
vor 3 Wochen
Thank you so much for the 5 stars, Vicki! We appreciate the feedback and will be sure to share with our support team.
In Betracht gezogene Alternativen:
Worth the cost!
Kommentare: My experience has been positive overall largely due to the fact that I learned alot about the software and attend trainings to further my understanding.
Vorteile:
I like that it changes with user feedback.
Nachteile:
The largest con for us is the price and learning curve for many of the modules. We had to dedicate a few individuals to champion the software and rollout larger initiatives and mass workflows. Some shops do not have those resources.
Antwort von ServiceTitan
vor 4 Wochen
Thank you so much for this review, Steven! We're grateful to be your software partner. Please do not hesitate to let us know if there is anything we can do to improve your experience.
I was told that we we need to revise our business model. WHAT?!
Kommentare: Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.
Vorteile:
Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.
Nachteile:
The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.
Took the jump and never looked back!
Kommentare: It has been a true game changer. We experienced phenomal growth during our first two years. I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients. Staying on top of the software is a full time job, the software just keeps getting better. Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. This might aound like a negative, but the customer support is great. I normally cam get answers in under 10 minutes. If there is something about the software that bothera you, Service Titan is probably working on a new update to resolve that pain point.
Vorteile:
Reporting makes KPIs so much easier. It is highly customizable, we are constantly finding new ways to use the software. It also encourages/forces techs to use proper work flow.
Nachteile:
The price point is high, so you have to really utilize the whole software. I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff.
Antwort von ServiceTitan
vor 3 Monaten
Thank you so much for this review, Jennifer! We're thrilled to hear about your experience with ServiceTitan and appreciate you taking the time to share your feedback. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner.
In Betracht gezogene Alternativen:
Service Titan has changed our business
Kommentare: We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending.
Vorteile:
Service Titan Consolidates so many aspects of running a business into one easy to use platform.
Nachteile:
Some updates and features are not available in Canada
Antwort von ServiceTitan
vor 2 Wochen
Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business.
