Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist ServiceTitan?

ServiceTitan ist eine führende Unternehmenssoftwarelösung für private und gewerbliche Außendienstunternehmen. Die leistungsstarke Plattform, zu der auch eine robuste Tablet-App für technische Fachkräfte im Außendienst gehört, optimiert und eliminiert Aufgaben sowohl im Außendienst als auch im Büro mit cloudbasierter Reaktionsfähigkeit, Echtzeit-Synchronisierung und unschlagbaren Betriebszeiten. Sowohl für kleine Unternehmen als auch für regionale Unternehmen hat ServiceTitan die Abläufe rationalisiert, den Kundenservice verbessert und das Umsatzwachstum angekurbelt.

Wer verwendet ServiceTitan?

HLK-, Sanitär-, Elektro-, Garagentor-, Schornsteinfeger- und Wasseraufbereitungsunternehmen, die ihre Einnahmen steigern, ihr Geschäft rationalisieren, ihr Team verstärken und ihre Kundschaft begeistern wollen.

ServiceTitan Software - 1
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ServiceTitan

ServiceTitan

4,4 (220)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
131
3
4,1 (220)
3,8 (220)
4,2 (220)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
119
4
4,3 (197)
4,2 (197)
4,2 (197)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über ServiceTitan

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,1
Kundenservice
4,2
Funktionen
4,1
Preis-Leistungs-Verhältnis
3,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
66%
4
19%
3
4%
2
4%
1
7%
Madison
Madison
Customer Service Representative in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The all in 1 Software for the trades

5,0 vor 4 Monaten

Kommentare: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Vorteile:

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Nachteile:

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

Antwort von ServiceTitan

vor 4 Monaten

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Rob
Service Manager in USA
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

More features, more benefits, more issues

4,0 vor 2 Monaten

Kommentare: Overall, Customer service has been pretty responsive, although not always able to provide a viable solution or work-around to issues. The software itself is robust to the point of being overly so. There are a ton of features. The Pricebook alone has a ton of aspects we continue to underutilize such as product images, recommendations, and templates. It took a ton of work to get everything setup and running the way we want and there is still a lot of room for improvement. The best part about ST is the community. Between Facebook groups, forums, networking events and new ideas within ServiceTitan, somebody has an answer to your issue 95% of the time. The financing integration has really helped our technicians help more of our customers as well.

Vorteile:

I believe ST works diligently to add new features and expand existing features. Some oversight may exist on fixing bugs or addressing issues. ServiceTitan has more functionality than most other CRMs, but the more complex something is, the more issues there can be. ServiceTitan has absolutely given us a better grasp on business operations and helped us increase our revenue.

Nachteile:

Location being required for field staff is a huge battery drain on devices and not a function we need for the software to work as we intend it, especially as the dispatch map doesn't update in real time. The software is very expensive and requires a large investment to make someone a "Managed Tech" meaning it is restrictive for certain roles in our organization.

Antwort von ServiceTitan

vor 2 Wochen

Thank you for taking the time to leave us this review, Rob. We appreciate the feedback and will be sharing this with our team internally. This is exactly the type of feedback we need to continue improving and become the software of the trades.

Pamela
Accounting Manager in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User Experience

5,0 vor 2 Wochen Neu

Kommentare: It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.

Vorteile:

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Nachteile:

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

Antwort von ServiceTitan

vor 2 Wochen

Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Over excited to be let down.

3,0 letztes Jahr

Kommentare: No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll

Vorteile:

More permission control's the other software. Extensive reporting.

Nachteile:

Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago

Chris
Controller in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

6+ Years Using Service Titan

4,0 vor 4 Monaten

Kommentare: Both companies I have worked for saw major improvements after switching software. Service Titan provides a level of detail that the other systems were missing.

Vorteile:

Service Titan is excellent at keeping everything organized. I have worked for two different companies that switched to Service Titan. It vastly improved our customer service and efficiency.

Nachteile:

The customer service over the years has not been great. I know they are working to improve it though. Also there are some great features that are hidden unless you ask your CSM to turn them on. There should be more discussions or annual reviews about features that companies could add to improve quality of life without the customer having to ask or research on their own.

Antwort von ServiceTitan

vor 4 Monaten

We appreciate your review, Chris! Feedback like yours helps us gain a deeper understanding of contractor needs and expectations. If there's anything specific you'd like to discuss or explore further, please don't hesitate to reach out.