ServiceTitan

Wer verwendet ServiceTitan?

HLK-, Sanitär-, Elektro-, Garagentor-, Schornsteinfeger- und Wasseraufbereitungsunternehmen, die ihre Einnahmen steigern, ihr Geschäft rationalisieren, ihr Team verstärken und ihre Kundschaft begeistern wollen.

Was ist ServiceTitan?

ServiceTitan ist eine führende Unternehmenssoftwarelösung für private und gewerbliche Außendienstunternehmen. Die leistungsstarke Plattform, zu der auch eine robuste Tablet-App für technische Fachkräfte im Außendienst gehört, optimiert und eliminiert Aufgaben sowohl im Außendienst als auch im Büro mit cloudbasierter Reaktionsfähigkeit, Echtzeit-Synchronisierung und unschlagbaren Betriebszeiten. Sowohl für kleine Unternehmen als auch für regionale Unternehmen hat ServiceTitan die Abläufe rationalisiert, den Kundenservice verbessert und das Umsatzwachstum angekurbelt.

ServiceTitan – Details

ServiceTitan

http://servicetitan.com/

Gegründet 2012

ServiceTitan – Kostenübersicht

ServiceTitan bietet keine Gratisversion und keine kostenlose Testversion.

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Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

ServiceTitan Funktionen

Angebotssoftware für Elektriker
Abrechnung & Rechnungsstellung
Bestellungen ändern
Gebot-Management
Kosten-Datenbank
Kundenmanagement
Materialforschung
Projektmanagement
Tarife / Vorschläge
Terminplanung
Bestellungen ändern
Daten-Import / -Export
Für Generalunternehmer
Gemeinkostenkalkulation
Kosten-Datenbank
Materialforschung
Montagemanagement
Tarife / Vorschläge
Vorgefertigter Aufbau
kommerziell / Industriell
Angebote / Schätzungen
Arbeitsauftragserstellung
Bestandskontrolle
Job-Management
Kundendatenbank
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Vorbeugende Wartung
Wiederkehrende Termine
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
CRM
Checklisten und Inspektionen
Fotoerfassung
Gewerblich
Terminplanung
Vermessung aus der Luft
Versandmanagement
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Für gewerbliche und/oder industrielle Elektroinstallateure
Kundenmanagement
Mobiler Zugriff
Terminplanung
Vertragsmanagement
Zeitverfolgung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online-Zeiterfassung
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zahlungseinzug im Außendienst
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Job-Management
Kundendatenbank
Landschaftsdesign
Lohn- und Gehaltslisten-Management
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zeitverfolgung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Geräte-Management
Kundenmanagement
Mitarbeitermanagement
Mobiler Zugriff
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Terminplanung
Versandmanagement
Wiederkehrende Termine
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Chemikalienmanagement
Kundenmanagement
Mobiler Zugriff
Routing
Terminplanung
Abrechnung & Rechnungsstellung
Angebote / Vorschläge
Arbeitslohntarife
Daten-Import / -Export
Finanzierungsmanagement
Geräteinstandhaltung
Kommerziell / Industriell
Kosten-Datenbank
Materialforschung
Terminplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Techniker-Management
Terminplanung
Versandmanagement
Wartungsplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Inventarverwaltung
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobile App
Routing
Techniker-Management
Terminplanung
Versandmanagement
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Flottenmanagement
Immobilien-Layout
Kundendienst-Historie
Mobiler Zugriff
Pestizidengebrauch-Nachverfolgung
Routing
Schädlings-Aktivitäten-Nachverfolgung
Terminplanung
Versandmanagement
Abrechnung & Rechnungsstellung
Auftragskostenrechnung
Garantie-Nachverfolgung
Gerätenachverfolgung
Inventarverwaltung
Kundenmanagement
Terminplanung
Versandmanagement
Vertragsmanagement
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Gerätenachverfolgung
Kundenmanagement
Mobiler Zugriff
Online-Buchung
Terminplanung
Versandmanagement
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Self-Service Portal
Techniker-Management
Vertragsmanagement

ServiceTitan – Nutzerbewertungen

Zeigt 5 von 154 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,4/5
Kundenservice
4,6/5
Funktionen
4,4/5
Preis-Leistungs-Verhältnis
4/5
Marlin C.
Business Development
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.5.2019

"Best in the biz"

Kommentare: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Vorteile: Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Nachteile: Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Antwort des Softwareanbieters

von ServiceTitan an 8.5.2019

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

  • Quelle des Nutzers 
  • Bewertet am 7.5.2019
Haley D.
Office Manager
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 27.3.2020

"Great product - not right for us."

Kommentare: Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Vorteile: I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Nachteile: Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Antwort des Softwareanbieters

von ServiceTitan an 31.3.2020

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

  • Quelle des Nutzers 
  • Bewertet am 27.3.2020
Spencer K.
Business Development Manager
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    2/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 1.6.2017

"I was told that we we need to revise our business model. WHAT?!"

Kommentare: Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Vorteile: Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Nachteile: The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 1.6.2017
Sylvette F.
Office Manager
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    4/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 5.5.2020

"Poor Support"

Kommentare: Implementation specialist was helpful and responsive.

Vorteile: The software has many features.
Dashboard capabilities.

Nachteile: Product is overly expensive.
The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them.
Chat support continues to timeout with no option to call in; just email or chat.

Antwort des Softwareanbieters

von ServiceTitan an 8.5.2020

Hi Sylvette,

Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 5.5.2020
Erin M.
CSR
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 4.2.2020

"It's Ok"

Kommentare: I think it is ok so far, lots of new things I am learning but it is ok.

Vorteile: It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Nachteile: I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Antwort des Softwareanbieters

von ServiceTitan an 5.2.2020

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

  • Quelle des Nutzers 
  • Bewertet am 4.2.2020