--- description: Detaillierte Informationen über ServiceTitan zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [HVAC Software](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.com.de/software/150053/servicetitan Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/150053/servicetitan?page=2) > ServiceTitan ist eine führende Business-Software, die die Art und Weise verändert, wie Außendienstbetriebe im privaten und gewerblichen Bereich ihre Geschäfte abwickeln. > > Bewertung: **4.3/5** von 325 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceTitan? HLK-, Sanitär-, Elektro-, Garagentor-, Schornsteinfeger- und Wasseraufbereitungsunternehmen, die ihre Einnahmen steigern, ihr Geschäft rationalisieren, ihr Team verstärken und ihre Kundschaft begeistern wollen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 325 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceTitan - **Region**: Glendale, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten ## Funktionen - Angebote / Schätzungen - Aufgabenmanagement - Auftragskostenrechnung - Berichterstattung / Analyse - Berichterstattung und Statistik - Budget Tracking - Budgetierung/Prognosen - CRM - Compliance Management - Dokumentenmanagement - Dokumentenspeicher - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - For Carpet Cleaners - Fortschrittsbericht - Fotoerfassung - Für gewerbl. & industr. Elektroinstallateure - GPS - Inspektions-Management - Inventarverwaltung - Job-Nachverfolgung - Kalender-/Erinnerungssystem - Kalenderverwaltung - Kontakt-Datenbank - Kosten-Datenbank - Kostenschätzung - Kundendienst-Historie - Kundenhistorie - Kundenmanagement - Kundennachverfolgung - Materialforschung - Mobile App - Online-Buchung - Online-Zeiterfassung - Projekt-Abrechnung - Projektmanagement - Real-Time Updates - Rechnungsmanagement - Risikomanagement - Sales-Pipeline-Management - Störfallmanagement - Techniker-Management - Terminplanung - Third-Party Integrations - Verfügbarkeit-Management - Vorbeugende Wartung - Wartungsplanung - Wiederkehrende Termine - Zeitverfolgung ... und 34 weitere Funktionen ## Integrationen (15 insgesamt) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) ## Ähnliche Kategorien - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Planungssoftware](https://www.capterra.com.de/directory/30087/scheduling/software) - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) - [Elektriker Software](https://www.capterra.com.de/directory/31006/electrical-contractor/software) ## Alternativen 1. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (412 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [Service Fusion](https://www.capterra.com.de/software/135788/service-fusion) — 4.3/5 (290 reviews) 4. [Housecall Pro](https://www.capterra.com.de/software/140363/housecall-pro) — 4.7/5 (2737 reviews) 5. [Limble](https://www.capterra.com.de/software/162600/limble-cmms) — 4.8/5 (739 reviews) ## Nutzerbewertungen ### "The all in 1 Software for the trades" — 5.0/5 > **Madison** | *27. Oktober 2023* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning. > > **Nachteile**: ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature\! > > Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software\! ----- ### "Great Service\!" — 5.0/5 > **Mark** | *2. März 2026* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Our CSM Kima has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times\! > > **Nachteile**: The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. > > Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. ----- ### "Not worth the headache" — 1.0/5 > **Tyler** | *25. September 2025* | Bau | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Super Powerful system with a ton of features. Long term it will help us grow as a company and provide more capability to provide value to customers. > > **Nachteile**: Deceptive sales team: The sales team makes it seem like the system can be built to handle anything you throw at it. Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. The onboarding process is terrible with little guidance until you start. Then the onboarding rep is overworked and is not available to help you build the system around your business. It can only handle sales in the field. You only find this out the week you go live. > > I could not go lower than one star. This software is amazing with great capability. The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it because the onboarding is so bad. More than likely you will be like me and have to adapt your business to fit Service Titan not the opposite way which was pitched by sales. Not work the money. I wish I would have shopped around. I have heard better things about House Call Pro ----- ### "Kima with Service Titan" — 5.0/5 > **James** | *4. März 2026* | Bau | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth. > > **Nachteile**: It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times. > > It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back. ----- ### "Amazing Software and People\!" — 5.0/5 > **Dominic** | *3. März 2026* | Bau | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. > > **Nachteile**: I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. > > Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. ----- Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/150053/servicetitan?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/150053/servicetitan) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten