Wer nutzt diese Software?
The Rallybound fundraising platform is built for nonprofits of all sizes, and supports fundraising events of any size, from local walk-a-thons to global fundraising campaigns.
Durchschnittliche Bewertung8 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis $1500
- Preisinformationen Annual license, which includes support.
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support währen der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2012
Rallybound gives nonprofits a modern digital fundraising platform that is clean, fresh, powerful and easy to use. With Rallybound's unique peer-to-peer fundraising solutions, supporters of nonprofits can customize their own personal fundraising pages, where they can raise money from friends and family. Rallybound's digital fundraising software includes event management tools to keep nonprofit events organized and participants fundraising!
- Geplantes Spendenmanagement
- Mobiles Spenden
- Tracking von Beiträgen
- Wiederkehrende Spenden
- Anpassen von Spenden
- Mobile Spenden
- Quittungen / Auszüge
- Wiederkehrende Spenden
Die hilfreichsten Reviews für Rallybound
Bewertet am 16.2.2017
Issues w/ functions - only 1 customer svc person- not fully responsive unless you pay xtra
Kommentare: When evaluating different walkathon platforms, we created a detailed matrix with all the important features and supports that were important to my son's school. The salesperson assured us the site was responsive (I didn't realize that didn't mean FULLY responsive, so we can make it a tiny bit smaller and it responds, but on a mobile device it's like looking through a microscope). While lack of accessible customer service is the most concerning issue, many problems surface when you have a live event in addition to the virtual event. Particularly when it comes to registration fees, this platform is not set up correctly for that. They count registration fees as DONATIONS, but they are not tax deductible, and there is no separate type transaction for registration fees. You can't enter any registration fees manually because the platform is really not set up for events that charge registration. The On-Site user interface is extremely limited and we had to use computers and go to the regular site for most people checking in. We found a serious issue with the platform when merging duplicate records (the system "lost" registration fees), and the cust svc person just didn't understand what we were talking about. Our most critical need was customer service. Rallybound has ONE PERSON answering all customer service emails, and they don't allow phone calls. As we were hitting some hurdles setting up for our second annual walkathon on their platform, we were not getting the support needed from the customer service person and we emailed the executives. We did get connected to a new Customer Success Manager who ultimately told us she'd refund our money for year 3 and suggested we use another platform. We just completed our second year of a three year contract, and after I sent a detailed note with many observations and issues we had asking for help, they suggested we stop using their platform and they could refund the rest of our contract. If you can't afford to pay to customize the platform for features that aren't included, should be included in the base platform like responsiveness) you might think about looking at other platforms.
Vorteile: Look of the website, team function.
Nachteile: Very confusing admin side. Lack of customer support.
Antwort des Softwareanbieters
von RallyBound an 15.3.2017
Thank you for your feedback. We take it very seriously and are always looking to add more value to our customers.
We have strived to design our system so that all transactions are clearly distinguishable, regardless of whether it is a registration fee or a donation via a mobile app, or any other form of giving we support. Nonprofits of all sizes use our system in creative and effective ways, but there are some intricate outliers which we always consider for product improvements.
Our goal is to continually enhance our clients' experience with us. We recently increased the size of the tech support and customer service teams. We are also adding office hours, webinars and online chat to supplement our email and phone support.
We take great pride in our responsiveness, but fully recognize there is always room for improvement. We appreciate your feedback and look forward to making your experience better.
Bewertet am 10.6.2016
RallyBound is a solid, easy to use platform
Kommentare: We're fairly new clients and our P2P events have only just started up using RallyBound for the first time, but International China Concern's experience so far has been terrific. The onboarding with their business development team was smooth, answering our many questions well and having patience as we came to our decision. The implementation team went above and beyond to accommodate our multi-currency, multi-country needs, including changing a significant part of the registration process. And the ongoing support since our launch has been timely and efficient. All of this was such a change from our previous vendor where our organization was almost too small to be cared for well.
Vorteile: Both the front end and back end tools are simple and easy to use. Creating events is a simple thing to do. The reporting is comprehensive. Setting up integrations with payment processors and bulk email services was so fast and smooth.
Nachteile: We wish there were some more master controls, such as back-end users and email autoresponders. We also wish the connections with more old school payment processors was as smooth as those with Stripe or WePay, but that probably has more to do with the processors than with RallyBound's ability to work with them.
Antwort des Softwareanbieters
von RallyBound an 14.6.2016
Thank you so much Sam for the kind review! It's been our pleasure to help ICC! Regarding the back-end controls, we will be launching a new master admin interface soon, which provides multi-campaign controls in one single interface. For payment processors, yes, they all have their own different setups, and we do our best to make them as smooth as possible within the processor's specific constraints.