Wer nutzt diese Software?
Receptive was built especially for SaaS (Software-as-a-Service) businesses.
Durchschnittliche Bewertung17 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
- Drag & Drop
- Import/Export von Inhalten
Die hilfreichsten Reviews für Receptive
Bewertet am 27.2.2019
Easy to set up, great transparency for end-users to see multiple priorities
Kommentare: This has totally changed how we handle enhancements. Also, their support is STELLAR both in helping get started and in dealing with issues that arise during use.
Vorteile: Receptive was the "silver bullet" we needed to get our enhancement requests organized. We went from a pile of unresolved open "help desk" tickets filled with ideas for our product (and I mean, well over 1,000 of these) to an organized place where users can search, submit, and vote on enhancements. We can show what we're planning to do, what we are rejecting, and how many users are interested in a particular enhancement. One of my favorite parts is the "sliders" that allow users to see if they want to prioritize a certain enhancement, that automatically means de-prioritizing another - that is a great message that users see for themselves without my team having to say a word.
Nachteile: I was going to say, more flexibility in reports; but they do tend to add new ones periodically so we're pretty happy.
Antwort des Softwareanbieters
von Receptive an 5.3.2019
Hi Elisabeth, thank you so much for all your support and the review. We really enjoy working with you too & we are so pleased to see how well Receptive is working!
Best, Hannah & team
Bewertet am 21.3.2017
Receptive, the only Product Demand Intelligence software you'll ever need
While looking for a place software where we could orchestrate SalesScreen customer's requests alongside our own internal wishes, I stumbled upon Receptive and was sold right away. Receptive has not only avoided the trap of building a do-it-all product but based on my research they built a whole new category of must-have product for any SaaS company: Product Demand Intelligence. They have taken a deep dive into what REALLY makes customer feedback challenging to handle, and executed beautifully, building a product which is extremely flexible, easy to use yet super powerful.
One feature comes to mind to illustrate how innovative Receptive is: features prioritisation.
The idea could not be any simpler: one individual (employee or customer) marks several features at 'want's'. The traditional approach consists in letting that individual grade how important each of these features are, to which he/she invariably answers that all of them should be implemented yesterday. Receptive made one tiny but fundamental change: Rating one feature as super important will automatically downscale the importance the other features. I was personally sold on that feature alone. Receptive may not come cheap for small businesses, but it is worth every cents for any software company who's serious about growing a product that customers want. But I'd add that Receptive have provided us with more than just a stellar product. They are also great teachers. Each of my recurring chats with their customer success team, brings its lot of puzzling questions, new perspectives and potential improvements, each forcing me to take a hard look on how we handle and could improve the management of our product roadmap. If you are not convinced, spending 10 minutes on their blog should suffice to see that Receptive has a lot of great knowledge and wisdom to share. I could not recommend Receptive enough.
Antwort des Softwareanbieters
von Receptive an 22.3.2017
Thank you so much for the review Remi. We love working with you all and we are super pleased you are happy with the service and product. It's with customers like you that we continue to learn too - so thank you!