Receptive

Receptive

von Receptive

Wer nutzt diese Software?

Receptive was built especially for SaaS (Software-as-a-Service) businesses.

Durchschnittliche Bewertung

18 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.7/5
  • Kundenservice 4.9/5
  • Funktionen 4.4/5
  • Preis-Leistungs-Verhältnis 4.6/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Receptive
  • https://receptive.io
  • Gegründet 2015

Über Receptive

Receptive has now been acquired by Pendo.

Receptive Funktionen

Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Aktivitäten/News Feed
  • Ideen-Rangliste
  • Ideenfindung
  • Kollaboration
  • Mind-Maps
  • Statusverfolgung
  • Workflow-Management
  • Anforderungsmanagement
  • Drag-and-Drop
  • Import/Export von Inhalten
  • Kollaboration
  • Meilensteinverfolgung
  • Priorisierung
  • Workflow-Management
  • Anforderungsmanagement
  • Feedback-Sammlung
  • Ideenmanagement
  • Kollaboration
  • Meilensteinverfolgung
  • Priorisierung
  • Produkt-Roadmaps
  • Release-Management
  • Ressourcenmanagement
  • Workflow-Management

Die hilfreichsten Reviews für Receptive

Useful and easy-to-use. Better than Salesforce Ideas.

Bewertet am 26.2.2018
Christian H.
Product Manager
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Our product team previously used 'Salesforce Ideas' (an add-on module to SFDC) for a few years to manage inbound feedback from the field. However, as we grew and as the variety and volume of requests grew, the limitations of this module became very apparent. Managing, de-duplicating, and deepening our understanding of submitted requests was quite painful. Receptive, in contrast, has allowed us to easily review and triage incoming product feature requests from our sales/services teams, and identify which requests will make the most impact for our customers. Integrating Receptive was as painless as we could've hoped for, and our teams love using it. Great work to the Receptive team for building a useful tool for product teams.

Nachteile: Managing users takes a bit of time, but that was expected. Otherwise the tool does exactly what we need it to do.

Antwort des Softwareanbieters

von Receptive an 27.2.2018

Thank you very much Christian! We're working hard on automation and there's a new ROI dashboard coming out soon to show current time saving and to improve the process even further. You'll be notified of new releases of course ;)

Easy to set up, great transparency for end-users to see multiple priorities

Bewertet am 27.2.2019
Elisabeth H.
Director of Member Support and Training
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This has totally changed how we handle enhancements. Also, their support is STELLAR both in helping get started and in dealing with issues that arise during use.

Vorteile: Receptive was the "silver bullet" we needed to get our enhancement requests organized. We went from a pile of unresolved open "help desk" tickets filled with ideas for our product (and I mean, well over 1,000 of these) to an organized place where users can search, submit, and vote on enhancements. We can show what we're planning to do, what we are rejecting, and how many users are interested in a particular enhancement. One of my favorite parts is the "sliders" that allow users to see if they want to prioritize a certain enhancement, that automatically means de-prioritizing another - that is a great message that users see for themselves without my team having to say a word.

Nachteile: I was going to say, more flexibility in reports; but they do tend to add new ones periodically so we're pretty happy.

Antwort des Softwareanbieters

von Receptive an 5.3.2019

Hi Elisabeth, thank you so much for all your support and the review. We really enjoy working with you too & we are so pleased to see how well Receptive is working!
Best, Hannah & team

Receptive, the only Product Demand Intelligence software you'll ever need

Bewertet am 21.3.2017
Remi A.
COO
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: While looking for a place software where we could orchestrate SalesScreen customer's requests alongside our own internal wishes, I stumbled upon Receptive and was sold right away. Receptive has not only avoided the trap of building a do-it-all product but based on my research they built a whole new category of must-have product for any SaaS company: Product Demand Intelligence. They have taken a deep dive into what REALLY makes customer feedback challenging to handle, and executed beautifully, building a product which is extremely flexible, easy to use yet super powerful. One feature comes to mind to illustrate how innovative Receptive is: features prioritisation.
The idea could not be any simpler: one individual (employee or customer) marks several features at 'want's'. The traditional approach consists in letting that individual grade how important each of these features are, to which he/she invariably answers that all of them should be implemented yesterday. Receptive made one tiny but fundamental change: Rating one feature as super important will automatically downscale the importance the other features. I was personally sold on that feature alone.
Receptive may not come cheap for small businesses, but it is worth every cents for any software company who's serious about growing a product that customers want. But I'd add that Receptive have provided us with more than just a stellar product. They are also great teachers. Each of my recurring chats with their customer success team, brings its lot of puzzling questions, new perspectives and potential improvements, each forcing me to take a hard look on how we handle and could improve the management of our product roadmap. If you are not convinced, spending 10 minutes on their blog should suffice to see that Receptive has a lot of great knowledge and wisdom to share. I could not recommend Receptive enough.

Antwort des Softwareanbieters

von Receptive an 22.3.2017

Thank you so much for the review Remi. We love working with you all and we are super pleased you are happy with the service and product. It's with customers like you that we continue to learn too - so thank you!

Forum concept was a killer

Bewertet am 13.11.2019
Marc G.
Product Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall the product was easy to use and the customer service was great. However, the forum approach didn't sit well with our current needs.

Vorteile: Having a single place where users could submit ideas/feedback was useful as otherwise these would have gotten lost in email threads or spreadsheets. Users could be kept up to date when a feature they had voted on was updated, which took some of the manual process out of announcing new features.

Nachteile: Users could see each others comments and would get an email whenever another user commented on a feature they were desperate for. On many occasions these features became a hive of activity with users who were angry that this feature hadn't been worked on. If no one from the product team responded to their comments this would also anger the users as it gave the impression that the team weren't listening to their feedback. As users could suggest feature ideas themselves there would be lots of duplicate ideas, that would make the voting system inaccurate.

Best tool for user feedback in a SaaS app

Bewertet am 4.3.2018
Matt W.
CEO
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's drastically increased the amount of feedback we receive. We especially like the `engagement emails you can send out which are personalized to each user. It really helps them get to grips with our feedback process and invites them to add new ideas that they have. It's saved us a lot of time and effort, and now we can see our customers priorities.

Nachteile: With a lot of ideas the backlog can we quite hard to find old ideas but thats a hard problem to solve

Antwort des Softwareanbieters

von Receptive an 7.3.2018

Thank you for the review Matt. We'll be in touch about the backlog of ideas.

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