GuestSuites

GuestSuites

von TCS Hotel Software

Wer verwendet GuestSuites?

Guest Tracker Property Management Software services all Lodging Industries including Hotel, Resorts, State Parks & Campgrounds, Universities, Hospitals, Government and Armed Forces Facilities.

Was ist GuestSuites?

GuestSuites Hotel management software helps manage all types of Resorts. Features include Reservations, Online booking engines, POS, QB Accounting, and Shift 4 Credit Card integration Gateway. Integration Add-Ons makes GuestSuites a complete Property Management System. Hundreds of Reservation and Accounting features make GuestSuites the most flexible, complete solution in the industry for 15+ years of Quality Software design. Try GuestSuites Today.

GuestSuites – Details

TCS Hotel Software

http://www.hotel-software.com

Gegründet 1986

GuestSuites – Preisübersicht

GuestSuites bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für GuestSuites findest du unten.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

GuestSuites Funktionen

Reservierungssoftware
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

GuestSuites – Nutzerbewertungen

Zeigt 5 von 10 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4/5
Kundenservice
4.3/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4.3/5

We have been using Guest Tracker for many years and it works well for our needs.

Bewertet am 21.7.2018
Erin D.
Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Nachteile: I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

Easy to use system, majority of the features are well thought out and work well.

Bewertet am 19.7.2018
Jessica H.
General Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

Vorteile: I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Nachteile: The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner. The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest). Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

I have used Guest Tracker software for over 15 years now with no issues.

Bewertet am 19.7.2018
Angie J.
Coordinator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

Nachteile: Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to.

Lives Up to Its Name

Bewertet am 19.11.2019
Verifizierter Rezensent
Office assistant
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Utilizing GuestTracker has helped us cut back on the number of problem guests we deal with by keeping track of guest information in an easy to use format. It is a great way to keep track of past guests, current check-ins and future reservations.

Vorteile: The software allows you to save each guest's information along with notes about their stay. It makes it easy to keep recurring guests happy with notes on their preferences. It also helps prevent problem guests from returning, as you can immediately see the notes about previous stays when they attempt to check in or make a reservation.

Nachteile: Our software was set up by previous management, and the only assistance Guest Tracker offers is a tutorial CD that costs several hundred dollars.

Excellent support team and representatives work hard to understand our business.

Bewertet am 26.6.2018
Mike M.
Vice President and CFO
Erholungseinrichtungen & -dienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to manage our accommodation side of the business, including planning and reporting.

Vorteile: The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

Nachteile: There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.