InteliWISE Live Chat

Love Live Chat

Vorteile:

We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus.

Nachteile:

There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents.

The best software app ever

Vorteile:

The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!

Nachteile:

Easy to use but lags from time to time. Onve updated its brand new as always

Time Saving Software

Kommentare: It was good when i first time used this software then i do not find it more helpfull.

Vorteile:

If you are running out of time and you want to purchase something when you want you need to show only selected item then there is live chat to help you out. It will allow you to chat one of there executive and they will try their best to fulfil your wish. It is an easy process and you can save your time sometimes.

Nachteile:

It is very difficult to choose something from specified list. So Sometimes it is tricky to select something of our choice.

Awesome Application

Vorteile:

It always helps me to connect with my dear and near ones in a simple and easy way. The quality of the video is also excellent.

Nachteile:

Sometimes it got stuck while making video calls

Not perfect, but does it's job

Kommentare: Overall this is a great product for sales and support teams. It is not perfect, but you can see they're always making changes, and working on improvements.

Vorteile:

Messaging in web version is almost perfect. The ability to see what is customer writing before he sends the message is the most helpful one.

Nachteile:

The mobile app is bad. You ca basically chat with current visitor, but it doesn't allow you to see older chats. It is also quite buggy.