Durchschnittliche Bewertung18 Bewertungen
- Gesamt 4.3/5
- Benutzerfreundlichkeit 4.4/5
- Kundenservice 4/5
- Funktionen 4.2/5
- Preis-Leistungs-Verhältnis 4.2/5
- Startpreis 29,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Angaben zum Hersteller
Über Live Chat
Live-Chat und virtueller Chat-Assistent für Self-Service- und Hilfeportale.
Die hilfreichsten Reviews für Live Chat
Bewertet am 3.2.2019
Love Live Chat
Vorteile: We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus.
Nachteile: There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents.
Bewertet am 14.6.2018
LiveChat is a good addition to our website that helps generate leads.
Vorteile: I like how straightforward the platform is. It allows potential clients on our website to get the quick answers they are looking for in a timely manner. A few of the features I like the most are the canned responses, ability to transfer chats, and the ability to route based on teams.
Nachteile: It is a very basic chat tool with limited functionality and features. It is almost more customer service centric rather than a sales-centric tool.
Bewertet am 8.1.2020
Live Chat software daily use
Kommentare: Overall the experience was OK, the live chat had a good chatbot that was available for assisting us if we had problems with the software.
Vorteile: The chatting function was working smooth and easy. You could see the Geographic location of the client. The tagging system was useful.
Nachteile: The email system was not very handy, the tickets got mixed with chats. This program is best for chats and unfortunately not for emails. You could easily reply to the same email as someone else did at the same time, as it was not possible to make it yours.
Bewertet am 23.11.2019
Time Saving Software
Kommentare: It was good when i first time used this software then i do not find it more helpfull.
If you are running out of time and you want to purchase something when you want you need to show only selected item then there is live chat to help you out.
It will allow you to chat one of there executive and they will try their best to fulfil your wish. It is an easy process and you can save your time sometimes.
Nachteile: It is very difficult to choose something from specified list. So Sometimes it is tricky to select something of our choice.
Bewertet am 10.8.2018
The best software app ever
Vorteile: The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!
Nachteile: Easy to use but lags from time to time. Onve updated its brand new as always