Durchschnittliche Bewertung16 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis 29,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Angaben zum Hersteller
Über Live Chat
Live-Chat und virtueller Chat-Assistent für Self-Service- und Hilfeportale.
Die hilfreichsten Reviews für Live Chat
Bewertet am 3.2.2019
Love Live Chat
Vorteile: We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus.
Nachteile: There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents.
Bewertet am 14.6.2018
LiveChat is a good addition to our website that helps generate leads.
Vorteile: I like how straightforward the platform is. It allows potential clients on our website to get the quick answers they are looking for in a timely manner. A few of the features I like the most are the canned responses, ability to transfer chats, and the ability to route based on teams.
Nachteile: It is a very basic chat tool with limited functionality and features. It is almost more customer service centric rather than a sales-centric tool.
Bewertet am 9.5.2018
LiveChat is awesome, I really like the quality of the service!
Vorteile: Having Live Chat as a feature on your website is awesome! It has the ability to answer questions all around the clock, well at least most of the time. The LiveChat services is a great way to give your customers, or patients the idea that you are available all day long.
Nachteile: The only bad thing about LiveChat, is that it can sometimes sound a bit robotic. I don't think that people want a robotic answer, keep in mind, this does not happen all the time. But, when it does, it actually matters, as far as business goes.
Bewertet am 10.8.2018
The best software app ever
Vorteile: The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!
Nachteile: Easy to use but lags from time to time. Onve updated its brand new as always
Bewertet am 28.4.2019
Vorteile: It always helps me to connect with my dear and near ones in a simple and easy way. The quality of the video is also excellent.
Nachteile: Sometimes it got stuck while making video calls