Wer nutzt diese Software?
Small to medium sized businesses that sell or distribute a product with warranty, replacement, refund or repair considerations.
Durchschnittliche Bewertung7 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4 / 5
- Startpreis $29.5/Monat
- Preisinformationen All features included on each plan. Plans vary based on use requirements.
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support währen der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time!
- Alarmfunktion / Benachrichtigungen
- Barcode / RFID
- Berichterstattung / Analyse
- Mobiler Zugriff
- Nachbestellungen verwalten
- Self-Service Portal
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
- Berichterstattung / Analyse
- E-Mail Marketing
- Elektronischer Handel
- Mehrere Standorte
Die hilfreichsten Reviews für SupportSync
Bewertet am 2.6.2016
Great when generating and tracking pure returns, not so great for other functions
Kommentare: Our company, Pivothead, manufactures POV eyewear. We have a decent volume of business and a few months ago started using SupportSync to handle all of our returns and repairs. We use a separate system for troubleshooting, support articles, and general customer interaction. Although SupportSync claims to offer these features, they are severely lacking and would not work for our needs. When it comes to creating and tracking returns, SupportSync works great. The workflow for a normal return is straightforward, and new employees can pick it up quickly. The auto-generated email templates are easy to work with, and creating an account or return from a customer's point of view is fairly simple. Adding and setting up products and parts is simple. Once the workflow leaves the standard return, repair, ship-back model, things get harder. SupportSync allows for different workflows for things like processing a credit, charging for a repair, accepting payment, sending an email to a customer, and other things. These mini workflows are very useful, but often hard to navigate to or start. There is no centralized screen or tab that will show all of the information for a customer, and tasks such as accepting a payment are often only accessible from a single small link that is very unintuitive to use. Our companies biggest problem with SupportSync is that it has no way to integrate with our support desk application (Desk via SalesForce). And while SupportSync will claim to be able to serve as a general support management app, it is severely lacking in this regard. The app claims that it can integrate with ZenDesk, but even here the integration is minimal. Our company would like to integrate customer communication in one area, but right now we are forced to interact with customers from both our normal support app and SupportSync
Bewertet am 22.10.2018
Vorteile: It has great features and makes it easy to keep track of your returns and allows maximum visibility
Nachteile: while it makes it easy to keep track of returns it is also a little confusing. there are a lot of features but they dont tie together as easily as they could.