Mention

Kommentare: It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Vorteile: I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made! After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up.
I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.
I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Nachteile: The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Kommentare: For many years it is important to know what is said online before creating and publishing your content on social networks. In this case mention is one of the best tools not only to know the mentions of the brand, it also allows to know the mentions by each social networks

Vorteile: You know the mentions for each social network. Separately, determining the quality of each mention, with a scale

Nachteile: the reports that arrive to the email must arrive at the moment and with other metrics. Including a thematic reports would be great

Vorteile: I like a lot the fact you can easily monitor everything about your brand on social medias, web sites, ...
And also easily filter out what you don't want (the noise).
For example, I'm not interested in the job offers related to my software. Excluding a website or a given term from the alerts is super easy and efficient.

Nachteile: Nothing really. The website and its mobile version are easy to use. The email I'm getting every day is perfect.

Kommentare: Not much that I can't get from others . Over time Mention has lost its luster and is easily replaced by other tools.

Vorteile: Mention is easy to set up, and provides reporting on what's going on in social media based on what you want it to track.

Nachteile: Mention is constantly asking me to log in again and validate my accounts with services like LinkedIn. This is troubling as it impacts timely deliver, and is more of an interruption than a benefit. It's like LinkedIn or Facebook don't trust them.

Kommentare: I enjoy the 'behind-the-scenes' work it does, plus the daily emails on what it finds. Very useful information.

Vorteile: I like the ease of setup and how it just works after that. The free level allows for anyone to easily get started.

Nachteile: Would like to see a pay-level between Free and Solo.