Durchschnittliche Bewertung

21 Bewertungen
  • Gesamt 3.5 / 5
  • Benutzerfreundlichkeit 3.5 / 5
  • Kundenservice 3.5 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3.5 / 5

Produktdetails

Angaben zum Hersteller

  • BMC Software
  • http://www.bmc.com/

Über Cloud Lifecycle Management

Performance monitoring and capacity management system, that offers root cause analytics, performance analytics, and automatic workflow.

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Cloud Lifecycle Management Funktionen

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Die hilfreichsten Reviews für Cloud Lifecycle Management

For over 3 years, I have administrated multiple BMC FootPrints Service Core workspaces.

Bewertet am 3.8.2017
Rocky F.
IT Support Supervisor
Automotive, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: FootPrints Service Core is a robust tool that improves efficiency for many departments at O'Reilly Auto with at current total of 22 workspaces. Almost on a daily basis, processes are improved using capabilities FootPrints Service Core offers. The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes. This helps the company save money on payroll for additional corporate employees even though several additional stores are opened each day. We don't have to hire as many people on the corporate level to keep up with the store growth due to the improvements of processes related to this software.

Vorteile: Footprints has become one of the most important software packages many departments in the company use. What I like most is how the workspaces can be adapted to suit the needs for any department. We started using it for IT help desks, which is our most complex workspaces, but we keep identifying other departments in need of a new workspace for various needs. For example, several departments used to keep track of requests in emails and track requests on shared Excel workbooks. Service Core provides a workspace to receive, store, provide trackable accountability, report, and develop workflow previously unavailable for incidents handled by each department. The abilities of Service Core has improved processes for every department we have implemented.

Nachteile: While the software almost always accomplishes desired workflow for new tasks, I sometimes have to come up with a workaround to accomplish the desired advanced workflow. On the positive side, Service Core is flexible to allow manipulation of the workspace to allow workarounds when necessary.

Footprints 12 was a big step backwards. The interface is much more complex to learn

Bewertet am 16.5.2017
Debra L.
Help Desk Systems Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: I liked Version 11 with five stars but they are dropping support next June 2018. The Escalations that automate processes was also very nice. System was very easy to use and was easy to navigate. All the bells and whistles that automated processes was extremely beneficial for our company. I was really pleased with this product.

Nachteile: We were pushed into a new version that is basically a shell and you have to create most processes that are pre-built in other products. What was BMC thinking? Up to this version I have always had a great experience. They took away several features that are going to cause us a lot of work, no quick descriptions and no quick actions which was one of the reasons we bought this product. I think their level 1 desk is in India they only take ticket info. What happened to supporting the USA economy?

Antwort des Softwareanbieters

von BMC Software an 7.6.2017

Hi Debra, it sounds like there has been a miscommunication or misunderstanding here.

FootPrints 11 Support
We have no plans to end support for FootPrints 11. It is still fully supported. There are also no plans to force anyone to move to FootPrints 12.

Tech Support
To better support our global customer base, we added capacity in the US, UK, Mexico & India as well as a global triage center to ensure that everyone is served effectively, especially those with severity 1 issues who are routed to the front of the queue during triage.

Configuration
FootPrints 12 is more powerful & customizable than ever before & includes many automation features. Most customers use FootPrints as their Service Desk & it includes built-in templates for this.

If you dont mind, we will follow up with you directly to get more clarity on the support issues and to provide help with configuration.

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