Durchschnittliche Bewertung23 Bewertungen
- Gesamt 3.4/5
- Benutzerfreundlichkeit 3.3/5
- Kundenservice 3.5/5
- Funktionen 3.5/5
- Preis-Leistungs-Verhältnis 3.2/5
Angaben zum Hersteller
- BMC Software
Über Cloud Lifecycle Management
Performance monitoring and capacity management system, that offers root cause analytics, performance analytics, and automatic workflow.
Cloud Lifecycle Management Funktionen
Die hilfreichsten Reviews für Cloud Lifecycle Management
Bewertet am 29.3.2018
A complete ITSM solution for Enterprise Companies
Vorteile: FootPrints is the ITSM Solution Ferrari, as it may be adapted not only for IT processes but also for any other not IT process such as HR, Legal, Field Services, etc. configuring as many instances or workspace as you need in your organization for every of these processes. Its licensing is adaptable to the customer needs. It also has Mobile and web browser access, Graphical Workflow designer to configure your processes in an easy and fast way.
Nachteile: For asset management it is necessary the integration with BMC Client Management which means to pay for additional licensing in terms of number of assets and it increase the investment in comparison with other solutions that has asset management included.
Bewertet am 1.4.2019
Solid Ticket Tracking Solution
Kommentare: We have used this software to track helpdesk tickets, system access requests, and change management for many years now and it's overall worked very well with very little trouble. Support when needed has always been great too.
Vorteile: I like that we've been using it for over 10 years now with not 1 major issue with it.
Nachteile: The licensing cost seems a little steep I feel like there should be some sort of a discounted price for use over time as well.
Bewertet am 6.12.2019
Great software that just needs a few minor enhancements
Kommentare: Overall it's a good product that we use to manage tickets that are submitted by the client to our help desk. There are minor enhancements that would be nice to have, such as the ability to open attachments with a double click.
Vorteile: I like that the software automatically sets send email to customer based on status and that all communication is in one place.
Nachteile: I dislike the fact that attachments need to be downloaded and opened rather than a double click to open.
Bewertet am 16.5.2017
Footprints 12 was a big step backwards. The interface is much more complex to learn
Vorteile: I liked Version 11 with five stars but they are dropping support next June 2018. The Escalations that automate processes was also very nice. System was very easy to use and was easy to navigate. All the bells and whistles that automated processes was extremely beneficial for our company. I was really pleased with this product.
Nachteile: We were pushed into a new version that is basically a shell and you have to create most processes that are pre-built in other products. What was BMC thinking? Up to this version I have always had a great experience. They took away several features that are going to cause us a lot of work, no quick descriptions and no quick actions which was one of the reasons we bought this product. I think their level 1 desk is in India they only take ticket info. What happened to supporting the USA economy?
Antwort des Softwareanbieters
von BMC Software an 7.6.2017
Hi Debra, it sounds like there has been a miscommunication or misunderstanding here.
FootPrints 11 Support
We have no plans to end support for FootPrints 11. It is still fully supported. There are also no plans to force anyone to move to FootPrints 12.
To better support our global customer base, we added capacity in the US, UK, Mexico & India as well as a global triage center to ensure that everyone is served effectively, especially those with severity 1 issues who are routed to the front of the queue during triage.
FootPrints 12 is more powerful & customizable than ever before & includes many automation features. Most customers use FootPrints as their Service Desk & it includes built-in templates for this.
If you dont mind, we will follow up with you directly to get more clarity on the support issues and to provide help with configuration.
Bewertet am 8.11.2019
Overly Complex and Functionally Limited Platform
Kommentare: Fairly negative, it’s an old product. Look at JIRA instead
Vorteile: Didn’t like much about the software, but their support was first rate.
Nachteile: Old and complex platform with an out of date UI