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Club OS
Was ist Club OS?
Club OS bietet Vertriebs- und Marketinglösungen für die Fitnessbranche. Fitnessstudios nutzen Club OS, um Verkaufsvorgänge zu rationalisieren und zu automatisieren und gleichzeitig Kundenbeziehungen zu stärken. Zu den Funktionen gehören automatisierte Nachverfolgung von Interessenten/Mitgliedern, internes E-Mail-Marketing, SMS-Versand, Berichterstattung und mehr. Club OS lässt sich in die größten Namen der Fitnessbranche integrieren und macht es einfach, die Software zu deinen bestehenden Prozessen hinzuzufügen. Wird von über 3.000 Fitnessclubs verwendet.
Wer verwendet Club OS?
Über 3.000 Gesundheitsclubs und -studios auf der ganzen Welt nutzen Club OS. Von deinem CEO bis zum Front-Desk-Team – Club OS interagiert mit jedem Bereich deines Unternehmens und erleichtert dir das Leben.
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Bewertungen über Club OS
Very easy to use and train new employees on
Kommentare: It allows for easier access to trainer availability as well as easier prospecting logs.
Vorteile:
The ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment.
Nachteile:
The inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet.
I enjoy ClubOs but there are a few small issues.
Kommentare: Being able to track results of appointments/calls/email is a nice feature.
Vorteile:
I enjoy the ease of selecting events/scheduling events, skipping around to separate accounts. The over all layout is very nice but it would be helpful to be able to personalize some of the settings. Maybe be able to adjust the dashboard to the stats that are helpful to you.
Nachteile:
There seems to be little introduction on how to fully use Club-os. I've discovered many different reports/ways to adjust frequency of events just by trial and error but an instructional video would have been nice to have in the beginning. Doing a small video series for each level of use would be helpful. A manager would need a more in depth training on how to run reports, hop around various schedules, adjust stats etc... A base user would need instruction on viewing their won dashboard/stats but also adding and removing events accurately so their stats are not thrown off. Also, Being able to move/cancel/adjust results of an appointment AFTER it has started would be helpful. Usually when an appointment has been missed, we ahve to keep that time there, plus reschedule a second appointment. Which in the end, shows up as more appointments than you have actually taken.
Trainer entering appointments. Checking session count. Checking on clients arrival at gym.
Kommentare: A paycheck
Vorteile:
Ability to review my session count and account of client (primarily for remaining sessions and history).
Nachteile:
The screen is not sized to the monitor, it's SMALL. Old, non active members of gym appear on lists when one is looking up a client and if a client has rejoined the gym the expired/ the active one shows up. For the session verification function this is excess information that should be archived for administrators. It just gets in the way for me.
Using it for personal training booking, generally reliable and intuitive
Kommentare: Club OS helps me keep all of my clients organized and has helped me jumpstart my career as a personal trainer through its ease of use and intuitive structure.
Vorteile:
The desktop site is clean, intuitive, and always functional. I had never used any kind of online booking or client management software until my current job and I was almost instantly able to utilize both the appointment booking functions and the client tracking functions. The wide array of data that can be connected to a client or prospect as well as the ability to share that data with all staff members is the best aspect of Club OS.
Nachteile:
The Mobile site does not share the same booking features with the desktop and only allows me to view sales information and a list of my clients. The desktop site has been running well recently but I would prefer something optimized for mobile that allows the creation and management of appointments.
Overall great, makes holding leads more reliable
Kommentare: More documented leads
Vorteile:
Before club os, we manually had to store all of our leads that we gathered. Some were lost or not documented accurately. Now I am able store leads and make sure I have exhausted them before I delete. Since I have close to 100 leads a day it holds notes that I can always refer back to.
Nachteile:
Conversions don't always work from datatrak to club os. Sometimes I will get webleads that I will get an email about but it won't show up in my club os. Or I will put a lead in to convert to a membership and it won't be converted to data trak. So I have to re plug everything in making the customer wait longer than intended.
