CallTools

Useful tool for customer service

Kommentare: This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

Vorteile:

It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Nachteile:

Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

Its feels custom built just for us

Kommentare: At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement.
Overall there isn't anything I'm left needing or wanting - Calltools has it all.

Vorteile:

What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs.

Nachteile:

If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers.

Web based VOIP -Easy Setup, Requirement, and Implementation

Vorteile:

I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Nachteile:

Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Time saver and organizer.

Kommentare: I had used Call Tools almost 2 years ago. For a while I did not need to call out that much and cancelled my subscription. Coming back reminded me how good customer support was and how much it helps me to save time. [sensitive content hidden] at sales and [sensitive content hidden] at integrations have been very supportive. I especially love that during the integration with my current crm I have been able to just work with [sensitive content hidden]. He knew what I wanted and I did not have to explain again every time what I wanted to accomplish. He really took it seriously and made sure the things I hoped would happen were set up (as long as possible) Even things that he thought may not be able to happen, he figured out. I think he is becoming Call Tools - Go High Level expert. Very pleased with this experience. Couple years ago when I used Call Tolls I spent extra time to make sure that updates in Call Tools were updated in my crm. I took lot of time and thing were missed. After [sensitive content hidden] setting things up, will save time and keep things more organized. Thank you, thank you. One more thing. I never felt rushed to be done with the call. And I really liked that we were able to meet over the zoom so I could share my screen

Vorteile:

It saves time and lets me connect with my contact who asked information in much better time

Nachteile:

There is no weekend support. That slowed me down 2 days with starting to use Call Tools

Efficient Tool

Kommentare: I had an exceptional experience with [sensitive content hidden] and her team at CallTools! Their commitment to providing fast customer service reports and delivering a top-notch marketing tool truly impressed me. From the moment I reached out, [sensitive content hidden] and her team were incredibly responsive and attentive to my needs. They guided me through every step of the process, ensuring that I had all the information I needed to make informed decisions about my marketing strategy.

Vorteile:

The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact.

Nachteile:

Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level.

Happy Customer

Kommentare: Our experience with CallTools over the past year has been nothing short of exceptional, and much of our success can be attributed to the outstanding support provided by our sales representative, [sensitive content hidden]. From the moment we integrated CallTools into our operations, [sensitive content hidden] was there every step of the way, offering invaluable guidance and support. His deep knowledge of the product and our industry allowed for a seamless integration process, ensuring that we were able to maximize the benefits of the system from day one. [sensitive content hidden] proactive approach, coupled with his dedication to our success, has been instrumental in driving our business forward.

Vorteile:

Simple and easy to use. Cost effective with no interruption. Reliable.

Nachteile:

The monitoring of agents. At first reporting but now that is much better.

Assertive Telemarketing Approach

Vorteile:

CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required.

Nachteile:

CallTools is dynamic, and has nothing lowering its professional usage.

Effortless Connectivity

Kommentare: Our overall experience with Calltools has been a Symphony of Efficiency, Reliability, and Innovation. A true Gem in Out Call Center Operations.

Vorteile:

I appreciate the prompt and efficient assistance provided by the customer service team and management. Always going above and beyond to address any inquiries with care and expertise.

Nachteile:

I have yet to come across anything that i do not like about the dialer system.

Recommended Platform

Kommentare: Working with [sensitive content hidden] and using Calltools has been a pleasure.[sensitive content hidden] is always available and is very helpful

Vorteile:

Easy to use and fit my needs perfectly. Highly recommended

Nachteile:

I have no complaints about the service or platform.

Excellent Organization!

Kommentare: Excellent from utilization to pricing to conversions!

Vorteile:

An excellent system and organization especially [sensitive content hidden] our Account Manager!

Nachteile:

Everything was excellent from the system to customers support an excellent organization!

Calltools is the best software to run a successful call center

Kommentare: My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!

Vorteile:

I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!

Nachteile:

I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!

Dials fast but not my favorite dialer

Kommentare: I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.

Vorteile:

You are able to reach a lot of people with your dialing sessions. This moves very quickly.

Nachteile:

The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.

Great Company!

Kommentare: Great company, great service, helped with our brand!

Vorteile:

[sensitive content hidden] was a great rep - he helped me set everything up. Calling was seamless!

Nachteile:

I liked everything to be honest, Nothing to complain about.

Huge impact to our business model.

Kommentare: It's a wonderful day in the neighborhood.

Vorteile:

We got our lead cost to $17 a transfer.

Nachteile:

All good. They have great service so any complexity can be solved.

Highly recommended

Kommentare: Great experience
And great customer support
Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option

Vorteile:

Easy to set up and the customer support

Nachteile:

Nothing so far all good and no issues to mention

Excellent Tool

Kommentare: This is a proficient tool for when you want to reach many contacts or leads, definitely the way to do so.

Vorteile:

[sensitive content hidden] Has been extremely helpful, knowledgable and professional. Thank you for your hel [sensitive content hidden]

Nachteile:

I loved the platform

Review by Andy Skarvada

Kommentare: its a very complex software but has all the features, [sensitive content hidden] was very helpful in helping me get set up and even helping me cancel when I decided to get into a different business. Thank you for the great customer support.

Vorteile:

it has many features and automations that are very helpful

Nachteile:

there are many moving parts and extra features that just make it more complicated and confusing

Shawnie was helpful!

Vorteile:

Supoort team is great! Shawnie specifically help me through the process

Nachteile:

Calls were not connecting properly the majority of the time

Miles ahead of competition

Kommentare: Miles ahead of the competition (mojo)

Vorteile:

My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds.

Nachteile:

It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though!

Thank you, [sensitive content hidden]

Kommentare: my first experience with calltools was in talking to [sensitive content hidden]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. [sensitive content hidden]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, [sensitive content hidden]! Very nice. fast, better connects, etc.

Vorteile:

fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly

Nachteile:

slightly complicated backend setup, but unavoidable - this is where the power comes from...

Awesome sevice

Vorteile:

I enjoyed that you can call some many at one time. [sensitive content hidden] was great she answered all my questions and replied to my emails the same day. When i ever had a issue Shawnie always took care of it.

Nachteile:

None that I can think of, I never used this tool with any other tools.

You need to use CallTools

Vorteile:

I love that they made it so easy since the beginning. [sensitive content hidden] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with CallTools. Also, the Call Tools team is always there at simple reach, available to provide support.

Nachteile:

Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users.

CallTools Simplifies Your Company's Growth

Kommentare: We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Vorteile:

The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Nachteile:

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

VOIP for Start up Business

Vorteile:

Cheap web based VOIP for lead calling and customer management. It is easy to set up and use. You can easily upload leads for your agents to call. It has dashboard for you to be able to see logged in agents and their call time as a Manager.You can categorize your leads and give instructions to your agents on which list to work with for that day.If you are a start up, this is a good VOIP to begin with. It has functions and features where you can easily manage your leads and agent performance.

Nachteile:

This is not ideal for large campaigns where many agents are logged in. Error on logging in or when you click on the tool allowing you to be available or ready, sometimes it won't detect being logged in. You would need to log out and log back in resolve the error. However, those will just be minimal errors. Quality of call would still depend on internet speed of user.

Call Tools Call Center Software review

Vorteile:

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS.

Nachteile:

The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users.