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seit 15 Jahren bei der Softwareauswahl

Was ist CallTools?

Vereinheitliche ein- und abgehende Anrufe auf einer einzigen Plattform. Schließe die Lücken zwischen Abteilungen mit einem kombinierten Ansatz für die Call Center-Software deines Unternehmens. Vereinfache die Verwaltung deines Call Centers. Cloudbasierte Call-Center-Software von CallTools.com bietet alles, von Anrufprotokollen und Anrufaufzeichnungen über Echtzeitberichte bis zur Live-Agentenüberwachung. Interne Kundenbetreuungs- und Entwicklungsteams halten dich auf dem Laufenden und die Software auf dem neuesten Stand.

Wer verwendet CallTools?

Das Unternehmen betreut BPOs, Callcenter, Telemarketer, Vertriebs- und Kundenbetreuungszentren (50 bis über 100 Mitarbeiter) oder CRM-Nutzer, die nur mit Live-Kunden, Leads und Interessenten sprechen möchten.

CallTools Software - 1
CallTools Software - 2
CallTools Software - 3

Du bist nicht sicher, ob CallTools das Richtige ist? Mit einer beliebten Alternative vergleichen

CallTools

CallTools

4,8 (114)
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Kostenlose Testversion
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4,7 (114)
4,8 (114)
4,8 (114)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
61,00 €
Monat
Kostenlose Version
Kostenlose Testversion
425
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3,9 (805)
4,2 (805)
3,9 (805)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über CallTools

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
85%
4
10%
3
4%
2
1%
Daniel Alejandro
Daniel Alejandro
Ingeniero senior de ventas Hidraulica y Neumatica in Kolumbien
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Useful tool for customer service

5,0 vor 5 Jahren

Kommentare: This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

Vorteile:

It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Nachteile:

Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

Antwort von CallTools

vor 7 Monaten

Thank you for the 5 Star Review!

Jason
Owner in USA
Öl & Energie, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Its feels custom built just for us

5,0 vor 2 Monaten Neu

Kommentare: At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement.
Overall there isn't anything I'm left needing or wanting - Calltools has it all.

Vorteile:

What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs.

Nachteile:

If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers.

Antwort von CallTools

vor 3 Wochen

Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team

Maria Lenin
Marketing and business development in Philippinen
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Web based VOIP -Easy Setup, Requirement, and Implementation

3,0 vor 6 Jahren

Vorteile:

I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Nachteile:

Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Abraham
CMO in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Calltools review

5,0 vor 3 Monaten

Kommentare: [sensitive content hidden] my rep was very helpful and attentive to support issues throughout my time as a client. Ask for her if you're thinking of trying it out.

Vorteile:

The call reporting was pretty good for the business.

Nachteile:

The long wait times and limitations it imposed on total conversations.

Antwort von CallTools

vor 3 Wochen

Hi Abraham, Thank you for the 5 Star Review! We are happy to hear you were assisted by our team and they helped through out your initial set up! We are always here to assist! - Call Tools Team

Hannah
Call Center Manager in USA
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Calltools is the best software to run a successful call center

5,0 letztes Jahr

Kommentare: My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!

Vorteile:

I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!

Nachteile:

I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!

Antwort von CallTools

vor 11 Monaten

Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team