---
description: Detaillierte Informationen über CallTools zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallTools Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software)

# CallTools

Canonical: https://www.capterra.com.de/software/149510/call-center-software

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/149510/call-center-software?page=2)

> Vorhersage-, Leistungs- und Vorschau-Wählfunktion mit eingebautem Web-Telefon, CRM und dediziertem In-House-Supportteam.
> 
> Bewertung: **4.8/5** von 155 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet CallTools?

Das Unternehmen betreut BPOs, Callcenter, Telemarketer, Vertriebs- und Kundenbetreuungszentren (50 bis über 100 Mitarbeiter) oder CRM-Nutzer, die nur mit Live-Kunden, Leads und Interessenten sprechen möchten.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.8/5** | 155 Nutzerbewertungen |
| Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: CallTools
- **Region**: Irvine, USA
- **Gegründet**: 2014

## Gewerblicher Kontext

- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Kanada, Vereinigte Staaten

## Funktionen

- Anrufaufzeichnung
- Anrufer-ID
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Anrufverfolgung
- Anrufüberwachung
- Automatische Anrufverteilung
- Automatisches Telefonwahlgerät
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Berichterstattung über Anrufe
- CRM
- Call-Center-Management
- Computer Telephony Integration
- Dashboard
- IVR
- Inbound Callcenter
- Kampagnenmanagement
- Kontaktmanagement
- Leadmanagement
- Listen-Management
- Management der Anruflisten
- Multi-Channel-Kommunikation
- Outbound-Callcenter
- Performance Management
- Power Dialer
- Prädiktive Wähler
- SIP-Trunking
- Umleitung der Anrufe
- Verfolgung von Interaktionen
- VoIP (IP-Telefonie)
- Voice-Mail
- Warteschlangenmanagement
- Weiterleitung von Anrufen (Call Routing)

## Integrationen (33 insgesamt)

- 3CLogic
- Adobe Commerce
- Avaya Experience Platform
- Balto
- BirdDog Software
- ClickFunnels
- DebtPayPro
- Gmail
- Google Maps
- Google Sheets
- HighLevel
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub

... und 18 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)
- [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software)
- [Inside-Sales-Software](https://www.capterra.com.de/directory/30680/inside-sales/software)
- [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software)
- [Telemarketing Software](https://www.capterra.com.de/directory/31034/telemarketing/software)

## Alternativen

1. [Readymode](https://www.capterra.com.de/software/136728/readymode) — 4.6/5 (142 reviews)
2. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (315 reviews)
4. [Kixie PowerCall](https://www.capterra.com.de/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
5. [Dialshree](https://www.capterra.com.de/software/144944/dialshree) — 4.7/5 (74 reviews)

## Nutzerbewertungen

### "Great AutoDial and Management Oversight ability" — 4.0/5

> **Nikolai** | *19. Oktober 2017* | Rundfunk | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The AutoDialer works like a charm.  We can power through call lists with ease.  In addition, for managers it's great because it is easy to review and listen to recordings.  The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.
> 
> **Nachteile**: The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.
> 
> The ability to have better management oversight and for team to make more calls.

-----

### "Great service" — 5.0/5

> **Jason** | *19. Juni 2024* | Immobilien | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: We love the ease and set up. We like being able to review our calls.
> 
> **Nachteile**: It took us a while to figure out why we had audio issues and thanks to support we fixed it.
> 
> Was great. Michael helped us resolve some audio issues and made sure we were taken care of.

-----

### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5

> **Maria Lenin** | *17. August 2018* | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.
> 
> **Nachteile**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

-----

### "Best Dialer" — 5.0/5

> **David** | *20. Oktober 2024* | Erneuerbare Energien & Umwelt | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I loved how easy it was to integrate everything with our CRM. \[sensitive content hidden\] was also amazing as a POC.
> 
> **Nachteile**: I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup.
> 
> I had a great experience with it. It is the best dialer we’ve used.

-----

### "CallTools - quick to respond customer service." — 5.0/5

> **Ludwig** | *18. November 2024* | Immobilien | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: CS is quick to respond, works in understanding the issue  and suggest the best approach to solve any problem.
> 
> **Nachteile**: Haven't had any issue so far with their customer support

-----

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/149510/call-center-software?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/149510/call-center-software)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/149510/call-center-software> |
| de-AT | <https://www.capterra.at/software/149510/call-center-software> |
| de-CH | <https://www.capterra.ch/software/149510/call-center-software> |
| en | <https://www.capterra.com/p/149510/Call-Center-Software/> |
| en-AE | <https://www.capterra.ae/software/149510/call-center-software> |
| en-AU | <https://www.capterra.com.au/software/149510/call-center-software> |
| en-CA | <https://www.capterra.ca/software/149510/call-center-software> |
| en-GB | <https://www.capterra.co.uk/software/149510/call-center-software> |
| en-IE | <https://www.capterra.ie/software/149510/call-center-software> |
| en-IL | <https://www.capterra.co.il/software/149510/call-center-software> |
| en-IN | <https://www.capterra.in/software/149510/call-center-software> |
| en-NZ | <https://www.capterra.co.nz/software/149510/call-center-software> |
| en-SG | <https://www.capterra.com.sg/software/149510/call-center-software> |
| en-ZA | <https://www.capterra.co.za/software/149510/call-center-software> |
| es | <https://www.capterra.es/software/149510/call-center-software> |
| es-AR | <https://www.capterra.com.ar/software/149510/call-center-software> |
| es-CL | <https://www.capterra.cl/software/149510/call-center-software> |
| es-CO | <https://www.capterra.co/software/149510/call-center-software> |
| es-CR | <https://www.capterra.co.cr/software/149510/call-center-software> |
| es-DO | <https://www.capterra.do/software/149510/call-center-software> |
| es-EC | <https://www.capterra.ec/software/149510/call-center-software> |
| es-MX | <https://www.capterra.mx/software/149510/call-center-software> |
| es-PA | <https://www.capterra.com.pa/software/149510/call-center-software> |
| es-PE | <https://www.capterra.pe/software/149510/call-center-software> |
| fr | <https://www.capterra.fr/software/149510/call-center-software> |
| fr-BE | <https://fr.capterra.be/software/149510/call-center-software> |
| fr-CA | <https://fr.capterra.ca/software/149510/call-center-software> |
| fr-LU | <https://www.capterra.lu/software/149510/call-center-software> |
| it | <https://www.capterra.it/software/149510/call-center-software> |
| nl | <https://www.capterra.nl/software/149510/call-center-software> |
| nl-BE | <https://www.capterra.be/software/149510/call-center-software> |
| pt | <https://www.capterra.com.br/software/149510/call-center-software> |
| pt-PT | <https://www.capterra.pt/software/149510/call-center-software> |

-----

## Strukturierte Daten

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Deutschland","address":{"@type":"PostalAddress","addressLocality":"München","addressRegion":"BY","postalCode":"81829","streetAddress":"Lehrer-Wirth-Str. 2 81829 München Deutschland"},"description":"Capterra Deutschland hilft Millionen von Nutzern die richtige Software für ihr Unternehmen zu finden – Vergleiche Tausende von Bewertungen & Ratings von top Softwareanwendungen.","email":"info@capterra.com.de","url":"https://www.capterra.com.de/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.de/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://www.linkedin.com/company/capterra/","https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.youtube.com/channel/UCYjWLCZnOKY90NAS9bFenIQ"]},{"name":"CallTools","description":"Vereinheitliche ein- und abgehende Anrufe auf einer einzigen Plattform. Schließe die Lücken zwischen Abteilungen mit einem kombinierten Ansatz für die Call Center-Software deines Unternehmens. Vereinfache die Verwaltung deines Call Centers. Cloudbasierte Call-Center-Software von CallTools.com bietet alles, von Anrufprotokollen und Anrufaufzeichnungen über Echtzeitberichte bis zur Live-Agentenüberwachung. Interne Kundenbetreuungs- und Entwicklungsteams halten dich auf dem Laufenden und die Software auf dem neuesten Stand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c2e1102d-61d7-459b-b5f7-f2850e1be62b.png","url":"https://www.capterra.com.de/software/149510/call-center-software","@id":"https://www.capterra.com.de/software/149510/call-center-software#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.de/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":155},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.capterra.com.de/software/149510/call-center-software#faqs","@type":"FAQPage","mainEntity":[{"name":"Was ist CallTools?","@type":"Question","acceptedAnswer":{"text":"Vereinheitliche ein- und abgehende Anrufe auf einer einzigen Plattform. Schließe die Lücken zwischen Abteilungen mit einem kombinierten Ansatz für die Call Center-Software deines Unternehmens. Vereinfache die Verwaltung deines Call Centers. Cloudbasierte Call-Center-Software von CallTools.com bietet alles, von Anrufprotokollen und Anrufaufzeichnungen über Echtzeitberichte bis zur Live-Agentenüberwachung. Interne Kundenbetreuungs- und Entwicklungsteams halten dich auf dem Laufenden und die Software auf dem neuesten Stand.","@type":"Answer"}},{"name":"Wer verwendet CallTools?","@type":"Question","acceptedAnswer":{"text":"Das Unternehmen betreut BPOs, Callcenter, Telemarketer, Vertriebs- und Kundenbetreuungszentren (50 bis über 100 Mitarbeiter) oder CRM-Nutzer, die nur mit Live-Kunden, Leads und Interessenten sprechen möchten.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.de/software/149510/call-center-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startseite","position":1,"item":"/","@type":"ListItem"},{"name":"Call-Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"CallTools","position":3,"item":"/software/149510/call-center-software","@type":"ListItem"}]}]}
</script>