CallTools

Great AutoDial and Management Oversight ability

Kommentare: The ability to have better management oversight and for team to make more calls.

Vorteile:

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls.

Nachteile:

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Best Dialer

Kommentare: I had a great experience with it. It is the best dialer we’ve used.

Vorteile:

I loved how easy it was to integrate everything with our CRM. [sensitive content hidden] was also amazing as a POC.

Nachteile:

I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup.

Great platforms elevated requirements.

Kommentare: I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Vorteile:

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Nachteile:

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Really really good

Vorteile:

Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, [sensitive content hidden] on the Call Tools sales/account management team, is really great to work with.

Nachteile:

There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy.

Excellent Organization!

Kommentare: Excellent from utilization to pricing to conversions!

Vorteile:

An excellent system and organization especially [sensitive content hidden] our Account Manager!

Nachteile:

Everything was excellent from the system to customers support an excellent organization!