Planhat

Kommentare: A good overview of how our current customers are doing

Vorteile: The overview that the dashboards give. The team is very responsive to input and adaptations of the platform.

Nachteile: I would like to see integrations with ERP-system and cash-flow forecasting functionality. Some times the system loads a bit slow, but could also be our WI-FI.

Vorteile: I love the control and overview Planhat gives me of our customer base - I can see everything I need to know about my customers in one location and take action.
It's really important to have the entire company invested in customer success and Planhat allows us to do that.
- Easy to use / User Friendly UI
- Great team
- Trust in APIs and ability to track usage
- Ability to measure adoption

Nachteile: I am overall very happy with the service, no special cons to describe here.The possibilities of this service is vast, I may be missing out on some features that could be useful for me.

Kommentare: Daily work is so much easier with Planhat! Ensuring smooth onboarding of all customers and preventing churn has been the main features we're using!

Vorteile: That it's easy to use and that we can customise it based on our specific needs.
Integrating it with our own product to track usage with the Health module was the best decision we made!

Nachteile: Initially some bugs, that I must say was solved impressively fast.
Working for a Saas start-up myself I understand that bugs "comes with" and I appreciate how easy it has been to work with Niklas and the team to sort out the bugs.

Kommentare: Overall, it solved a need at the time for our business. There are integrations and other aspects we definitely did not use to 100% capacity. The only issue I personally experienced was ease and speed of navigation.

Vorteile: I liked the ability to keep everything organized in one space as far as our Book of Business. The Conversations view was insightful with our Intercom integration.

Nachteile: It seemed to be slow sometimes in regards to making changes and navigating around. Namely, when your Book of Business is extensive there was no good way tom navigate from the List view, to a specific account, and then back to said List view.

Kommentare: Overall it solved a few use cases for us but not enough for us to continue to use the software

Vorteile: It was good for a few of our use cases, but because we did not implement all the functionality it was not the best fit for us.

Nachteile: The UI was a little rough around the edges not very clean compared the the best tools out there