Wer nutzt diese Software?
Any software business looking to understand their customers and help them continuously accomplish their goals.
Durchschnittliche Bewertung
9 Bewertungen- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
Produktdetails
- Kostenlose Version Nein
- Kostenlose Testversion Nein
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Einsatz
Cloud, SaaS, Web
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Training
Persönlich
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
Support während der Geschäftszeiten
Online
Angaben zum Hersteller
- Planhat
- https://www.planhat.com
- Gegründet 2014
Über Planhat
Planhat is a Customer Success Platform focused on making Customer Success simple.
Planhat is beautiful and easy to use. It brings all your customer data together in one place, helping you understand user behaviour, create best practice workflows & automate time-sapping tasks.
Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality & features you would expect in a modern CS Platform. The difference is in the design, usability & speed to implement.
Planhat Funktionen
- Ad-hoc-Berichte
- Benchmarking
- Dashboard
- Leistungskennzahlen
- Prädiktive Analytik
- Rentabilitätsanalyse
- Strategische Planung
- Trend- / Problemindikatoren
- Veröffentlichung / Teilen
- Visuelle Analytik
- Wertungslisten
- Wichtige Leistungsindikatoren (Key Performance Indicators, KPI)
- Einstellungen (Personalbeschaffung)
- Ertragsmanagement
- Gesundheitswerte
- Gewinn- / Verlust-Analyse
- Kommunikationsmanagement
- Konto-Benachrichtigungen
- Kontoverwaltung
- Kunden-Lebenszyklus-Management
- Kundenbindung
- Nutzungsverfolgung / Analyse
Alternative Produkte
Die hilfreichsten Reviews für Planhat
Great tool and easy to get your other tools integrated. A perfect overview.
Bewertet am 13.4.2018
Kristian O.
Vorteile:
I love the control and overview Planhat gives me of our customer base - I can see everything I need to know about my customers in one location and take action.
It's really important to have the entire company invested in customer success and Planhat allows us to do that.
- Easy to use / User Friendly UI
- Great team
- Trust in APIs and ability to track usage
- Ability to measure adoption
Nachteile: I am overall very happy with the service, no special cons to describe here.The possibilities of this service is vast, I may be missing out on some features that could be useful for me.
Life saver and easy to use!
Bewertet am 10.4.2018
Ingrid R.
Kommentare: Daily work is so much easier with Planhat! Ensuring smooth onboarding of all customers and preventing churn has been the main features we're using!
Vorteile:
That it's easy to use and that we can customise it based on our specific needs.
Integrating it with our own product to track usage with the Health module was the best decision we made!
Nachteile:
Initially some bugs, that I must say was solved impressively fast.
Working for a Saas start-up myself I understand that bugs "comes with" and I appreciate how easy it has been to work with Niklas and the team to sort out the bugs.
Fantastic customer success software
Bewertet am 12.9.2018
Chris S.
Kommentare: We have been managing our portfolio of B2B SaaS clients. We now live in Planhat, manage our customers through it and get enormous visibility into user engagement and churn, and gain huge amounts of time back that we can use on more valuable work.
Vorteile: Planhat is a fantastic tool for managing high touch customers and automating processes for low touch customers. Having all our customer data in 1 place is a huge win, the user interafce is incredibly easy to understand and the team are great to work with. Highly recommend.
Nachteile: Nothing i really dislike - this is a solid product and strong team.
Great customer success management platform
Bewertet am 8.6.2018
Hanna O.
Kommentare:
Reducing churn, more upsales.
Insights into our customer data. Helps us scale our Customer Success organization.
Vorteile:
Powerful technology and great people!
The Planhat team really understand CS at depth.
Their product is flexible and gives support through the entire customer lifecycle. From onboarding to auto-triggered messages, insights into your portfolio, health score and much more.
Easy to use and easy to set-up.
I also like the overview of the feature- level health score and their "user-tracks" where you can see health on a user-level.
Nachteile: Not much I can think of. If anything, I think its important to think through which features you want to have enabled - the product can do a lot of things.
Very good and easy to use product
Bewertet am 9.4.2018
Nicholas J.
Kommentare: Overview and clear interface.
Vorteile: Easy, neat, straight forward. The support team is amazing. Always very quick in replying and accommodating.
Nachteile: Initially some bugs, but the now everything is working. There are so many more features that we wish to have, but I can at the same time understand that it is not possible for Planhat to do all.