von ViewPoint Cloud3.7/5 60 Bewertungen
Wer nutzt diese Software?
All cities, towns and counties looking for automation and efficiency in the permit, license and code enforcement processess
Durchschnittliche Bewertung60 Bewertungen
- Gesamt 3.7/5
- Benutzerfreundlichkeit 3.5/5
- Kundenservice 3.5/5
- Funktionen 3.4/5
- Preis-Leistungs-Verhältnis 3.4/5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- ViewPoint Cloud
- Gegründet 1995
Über ViewPoint Cloud
ViewPoint believes government deserves great software. Since 1995, we've helped municipalities around the world achieve great things with technology. We built all of that knowledge and experience into ViewPoint Cloud a groundbreaking new e-permitting platform that boosts efficiency, provides insight into operations, and gives citizens real-time access to public record information. It's never been a more exciting time in local government. Together, we're building better, stronger communities.
ViewPoint Cloud Funktionen
- Besteuerung & Bewertung
- Compliance Management
- Einkauf & Empfang
- Kostenplanung und Prognosen
- Self-Service Portal
- Automatisiertes Routing
- Mobiler Zugriff
- Verwaltung von Knoten(punkten)
- Geoinformationssysteme (GIS)
- Planung & Bebauungsplan
Die hilfreichsten Reviews für ViewPoint Cloud
Bewertet am 19.12.2019
Best software implementation I have ever experienced in local government
Kommentare: It has been, hands down, by far the best software implementation that I have experienced in my sixteen years in local government. This product didn't just provide a new permitting platform, it significantly improved our operations and lessened the time necessary to review permits for our customers. It dramatically increased the number of online permit applications we receive, and resulted in a 10x increase in the number of electronic payments.
Vorteile: The ease of use and obvious care that was put into the user interface and user experience. Both the back end and customer facing portions of this software are very easy to use. Employees were essentially able to train themselves with very minimal direction on how to navigate Viewpoint, and customers were wowed by the use of use that encouraged them to submit applications to us electronically and make electronic payments.
Nachteile: When we first implemented Viewpoint nearly three years ago the product was young in its maturity and we had to make some compromises because of its somewhat limited functionality. Viewpoint has evolved a lot in the last three years, however, and we have found that the benefits of the overall product far outweigh any remaining issues.
Bewertet am 19.12.2019
Kommentare: Mixed. The customer service is responsive which is key. The flow of the permit process is ok but needs streamlining in my opinion.
Vorteile: Pleasant looking and pretty straight forward
Nachteile: Too many steps to complete an inspection. I have thousands of inspections that the inspector did not realize had to be "completed" then "completed" again to close out that step, if applicable. Editing our building permit that is printed out has been a nightmare to edit. Cannot resize. User-unfriendly. Have to use code language. Would like sub-folders in attachments., not just one attachment per "box". In other words, if I have more than one set of plans. I would like to put them in a "plans" attachment with sub-folders of the various plans. The syncing to my email calendar does not appear to work either. I would like to schedule inspections around meetings, days off, etc without having to go back and forth from my Outlook calendar and viewpoint "Inspect" tab. We also want to have all property records online in View Point, not just permits. Having the functionality to organize records of all types in with the permits would be great. The inability to link more than one record to another in the Projects option is annoying too. Many of our larger ongoing projects have one overall building permit with multiple sub-permits. For example: a new commercial construction building will have 2 or 3 Building permits with several related permits that I want to link together. For example, there could be two or three electrical, plumbing, sheet metal, gas etc permits that, if linked somehow together would make is so much easier than to try to sort through which permit is with which.
Bewertet am 19.12.2019
Excellent Software with Ease of Use for All!
Kommentare: This software has allowed us to go completely paperless, has streamlined the permitting process, cut down on foot traffic into the office as well as phone calls checking on the status of permits. Customer Service has been very good, always quick to respond.
Vorteile: This software is very easy to use and set-up. It has helped streamline our permitting process and has allowed better interaction with our applicants. Contractors love this software due to it's ease of use and that they no longer have to make it to our offices to pull apply for permits, they can now easily do it from their home and/or office.
Nachteile: Would like to see the attachments revamped to allow for folders to be added or renaming of files easier. When you have a large project sometimes attachments can be confusing to the office and to the applicant. Would also like to see the fees for applicants be connected, so you don't have to go into each application and change the same fee type, this is very time consuming.
Bewertet am 23.12.2019
Kommentare: disappointing overall!! I personally was not here when this software was first installed. I had to figure it own on my own. We tried to get View Point to come here to help us with showing us all the features...(which I'm sure I do not know about or haven't figured out or had the time)....but of course that comes with a high price tag !!! The town was not willing to pay such a high price for them to come here for a couple hours from Boston, which is only 50 miles away to really see what the software has to offer!! And I don't have time to read pages and pages of "help/support"
Being able to look up permits at your fingertips.
We are not live to the point of customers using it and we just use it for Inspectional Permits
Nachteile: Reports.... not easy to figure out and use. Lots of long processing time....issues getting bumped out while working on a permit. Small annoying issues of such as addresses not recognized when they clearly are there and exist. sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it!
Bewertet am 20.12.2019
Kommentare: Our implementation went very smoothly, and the interface was both simple and intuitive. The team does a nice job of adding functionality on a regular basis.
Vorteile: The flexibility of the design allows us to customize our request forms, workflows, and screens to fit our requirements. And it allows us to adapt the process and adjust as new requirements emerge.
Nachteile: I didn't buy stock in the company from the jump.