Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Kangaroo?

Maximiere deine Verkäufe und das Kundenengagement mit Kangaroo Rewards. Die robuste Loyalty-Marketing-Lösung von Kangaroo lässt sich vollständig anpassen, um Kundschaft über personalisierte Angebote und Prämien, automatisiertes Marketing, digitale Geschenkkarten, Marken-Apps und nutzerdefinierte Omnichannel-Erfahrungen zu begeistern. Kangaroo Rewards bietet detaillierte Berichte, um dein Programm basierend auf dem Kundenverhalten und der Trends zu überwachen und anzupassen.

Wer verwendet Kangaroo?

Omnichannel-Treueprogramm, ideal für Unternehmen jeder Größe in allen Branchen. Die Kundschaft reicht von einem einzigen Standort bis hin zu Franchises mit mehreren Standorten in über 15 Branchen auf der ganzen Welt.

Kangaroo Software - 1
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Kangaroo

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4,6 (87)
59,00 $
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4,4 (202)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Kangaroo

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
68%
4
30%
3
1%
1
1%
Simon
Simon
Managing Director in UK
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Loyalty Software for Hospitality Businesses

5,0 vor 5 Monaten

Kommentare: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Vorteile:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Nachteile:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Antwort von Kangaroo Rewards

vor 4 Monaten

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at support@kangaroorewards.com

seyedpayam
CEO in Kanada
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Exceptional Customer Support and Rewarding Loyalty Program

5,0 vor 3 Wochen Neu

Kommentare: What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Vorteile:

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Nachteile:

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

tim
president in Kanada
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

good product

3,0 vor 4 Jahren

Kommentare: fairly good prdouct

Vorteile:

nice simple product to use ... nice to be able to provide customers with rewards ...

Nachteile:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Antwort von Kangaroo Rewards

vor 4 Jahren

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Matthew
CFO in Bahamas
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

4,0 vor 3 Monaten

Kommentare: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Vorteile:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Nachteile:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Antwort von Kangaroo Rewards

vor 2 Monaten

Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Majd
Majd
Marketing Manager in Saudi-Arabien
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Loyalty Program with Kangaroo

4,0 vor 2 Monaten Neu

Kommentare: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Vorteile:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Nachteile:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.