Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Kangaroo?

Kangaroo Rewards ist eine Loyalty-Marketing-Plattform, die das Kundenengagement fördert, was zu höherer Kundenbindung und Umsatzsteigerung führt.
Kangaroo bietet eine umfangreiche Sammlung leistungsstarker Funktionen zu einem erschwinglichen Preis, der zu jedem Budget passt. Deshalb zählt die Lösung laut Hersteller zu den wettbewerbsfähigsten auf dem Markt.

Neue Unternehmen können in weniger als 2 Minuten ihr Treueprogramm auf Kangaroo Rewards erstellen und an das Look and Feel ihrer Marke anpassen.

Wer verwendet Kangaroo?

Omnichannel-Treueprogramm, ideal für Unternehmen jeder Größe in allen Branchen. Die Kundschaft reicht von einem einzigen Standort bis hin zu Franchises mit mehreren Standorten in über 15 Branchen auf der ganzen Welt.

Kangaroo Software - 1
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Kangaroo Software - 5

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Bewertungen über Kangaroo

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
74%
4
24%
3
1%
1
1%
Simon
Simon
Managing Director in UK
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Loyalty Software for Hospitality Businesses

5,0 vor 9 Monaten

Kommentare: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Vorteile:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Nachteile:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Antwort von Kangaroo Rewards

vor 9 Monaten

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at support@kangaroorewards.com

Aimee
Owner in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

FiveStars to Kangaroo Transition

5,0 vor 2 Monaten Neu

Kommentare: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Vorteile:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Nachteile:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

tim
president in Kanada
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

good product

3,0 vor 5 Jahren

Kommentare: fairly good prdouct

Vorteile:

nice simple product to use ... nice to be able to provide customers with rewards ...

Nachteile:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Antwort von Kangaroo Rewards

vor 5 Jahren

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Keira
Marketing Manager in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Switched to Kangaroo From Fivestars

5,0 vor 2 Monaten

Kommentare: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Vorteile:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Nachteile:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Lisa
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Client Support - and it is Needed!

5,0 vor 2 Wochen Neu

Kommentare: I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Vorteile:

The capabilities and features are very extensive

Nachteile:

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.