Wer nutzt diese Software?

Omnichannel Loyalty program perfect for any sized business in all industries. Our clients range from a single location to multi-store franchises in over 15 industry types around the globe.

Durchschnittliche Bewertung

23 Bewertungen
  • Gesamt 4.8 / 5
  • Benutzerfreundlichkeit 4.8 / 5
  • Kundenservice 4.8 / 5
  • Funktionen 4.8 / 5
  • Preis-Leistungs-Verhältnis 4.6 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Kangaroo Rewards
  • http://www.kangaroorewards.com
  • Gegründet 2013

Über Kangaroo Rewards

Maximize your sales and customer engagement with Kangaroo Rewards. Kangaroos robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on customer behavior and trends.

Kangaroo Rewards Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
  • Abzeichen-Management
  • Bonus-Verwaltung
  • Feedback-Management
  • Für Call Center
  • Für Einstellungen (Personalbeschaffung)
  • Für den Vertrieb
  • Für die Bildung
  • Leistungskennzahlen
  • Nachverfolgung von Ranglisten / Aktivität
  • Werkzeuge zur Zusammenarbeit
  • Wettbewerbs-Management
  • Zielsetzung / Nachverfolgung
  • für Entwickler
  • Aktivitäts-Verfolgung
  • Bonus-Verwaltung
  • CRM
  • Geschenkkarten-Management
  • Kundenkarten
  • Mitglieder-Portal
  • Mitgliedschaft-Management
  • Treueprogramm
  • Zugriffsquellen-Verfolgung
  • Bonus-Verwaltung
  • CRM
  • Geschenkkarten-System
  • Kundenaktivitäts-Tracking
  • Kundentreuesystem ohne Karten
  • Mitglieder-Portal
  • Mitgliedschaft-Management
  • Rabattmanagement
  • Treuekartensystem
  • Zugriffsquellen-Verfolgung
  • Abwanderungsraten-Management
  • Analytik
  • Community-Management
  • Feedback-Sammlung
  • Gamification
  • Inhalt-Syndizierung
  • Kommunikationsmanagement
  • Live-Chat
  • Video-Inhalte
  • Angebotsmanagement
  • Auftragsmanagement
  • E-Mail Marketing
  • Einkaufswagen
  • Inventarverwaltung
  • Kanalmanagement
  • Katalogmanagement
  • Kundenkonten
  • Mobile Commerce
  • Produktkonfigurator
  • Retourenmanagement
  • SEO-Management
  • Treueprogramm

Die hilfreichsten Reviews für Kangaroo Rewards

Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

Bewertet am 11.1.2018
Mitsuko O.
Director of Operations Support
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Vorteile: - Very easy and intuitive for the staff to use at the sales counter.
- They are integrated with Lightspeed Retail.
- The development team is very receptive to suggestions and feedback.
- We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them!
- We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider
- The price is fair

Nachteile: - They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet.
- We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes)
- The user interface in the admin portal is slow(ish) to respond
- When updating points balances, there isn't a way to note the reason

Antwort des Softwareanbieters

von Kangaroo Rewards an 18.1.2018

Mitsuko, Thank you so much for your valuable feedback.
I'm glad to announce that based on your requests, these features were added to our core platform:

- Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...)

- We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount.

We are different because we action on our customers feedback and yours has been amazing!
Thank you!

Decent Rewards Program

Bewertet am 9.1.2019
Verifizierter Rezensent
Social Media Coordinator
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Nachteile: It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Antwort des Softwareanbieters

von Kangaroo Rewards an 11.1.2019

Hello,
Thank you for taking the time to review our loyalty program. We¿re delighted that you recognized the value and strength of our loyalty software features. We pride ourselves on the ease and simplicity of operating our software system and are disappointed to learn that your team experienced some difficulties. In the future, please do not hesitate to reach out to our support team via chat, email or phone to schedule a refresher course. Our support team is dedicated to ensuring that all of our customers feel comfortable with our software and are always happy to help resolve any issues which may arise. If you could kindly send a direct message to customersuccess@kangaroorewards.com with detailed feedback of your experience, we would appreciate the opportunity to learn how we can improve ourselves. Thank you and we hope to have the opportunity to work with you again soon!

Thank you,
Kangaroo Rewards

So many features

Bewertet am 13.9.2018
Sharni V.
CEO
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Kangaroo Rewards replaced several pieces of software for us. We were able to do away with email newsletter software and text message software, and we were able to update our paper rewards system. We saved a little money and a lot of monthly effort putting all of these things into one place. The biggest way we saved was removing the labor cost of maintaining our manual rewards card system. Customers are loving redeeming things with their points. We can choose all manner of things for them to redeem, and they love the choices.

Vorteile: Ease of use
Number of features
Integrates with Lightspeed
Customer support is great

Nachteile: Tablet version is buggy
Wish it would allow you to edit offers when using them in marketing emails.

Antwort des Softwareanbieters

von Kangaroo Rewards an 12.12.2018

Hi Sharni,
Thank you so much for your review and your feedback. The glitch you had experienced on the that specific version of tablet app is now fixed. Thank you for reporting it and thank you for being an awesome customer!

Kangaroo Rewards

Helped to reward my repeat customers :)

Bewertet am 11.3.2019
Amanda josalene W.
Fragrances
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

Vorteile: I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

Nachteile: I don't have any cons; I still use Kangaroo on my site!

Antwort des Softwareanbieters

von Kangaroo Rewards an 12.3.2019

Hello Amanda,
Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!

Warm Regards,
Valerie - Kangaroo Rewards

Kangaroo helped us in so many ways!

Bewertet am 22.9.2016
Curt M.
Owner
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We don't use Adwords and Facebook ads anymore' We decided to use Kangaroo for marketing, loyalty and customer retention since this is the only thing that really worked for us. Kangaroo proved itself time and time again. We are actually Kangaroo fanatics :)

Vorteile: ease of use for both Merchants and Customers.

Nachteile: Nothing to mention other than whatever we want to have, we just ask for it and they add it for everyone else to benefit from. they're amazing!

Lies weitere Bewertungen