--- description: Detaillierte Informationen über Smart Service zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smart Service Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Schädlingsbekämpfung Software](/directory/30592/pest-control/software) > [Smart Service](/software/149343/smart-service) # Smart Service Canonical: https://www.capterra.com.de/software/149343/smart-service Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/149343/smart-service?page=2) > Füge Terminplanung, Versand, Kundenmanagement und mehr zu QuickBooks mit Smart Service hinzu, die beste Software für die Außendienstarbeit. > > Bewertung: **4.3/5** von 269 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Smart Service? Smart Service ist die perfekte Softwarelösung für jedes Außendienstunternehmen, unabhängig von der Größe. Vom Verkauf bis zum Service: Gemeinsam mit QuickBooks vereinfacht dieses Programm die Planung und Rechnungsstellung. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 269 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: My Service Depot - **Region**: Lewis Center, USA - **Gegründet**: 1992 ## Gewerblicher Kontext - **Startpreis**: 1,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Französisch, Spanisch - **Verfügbare Länder**: Antigua und Barbuda, Bahamas, Barbados, Jamaika, Kanada, St. Kitts und Nevis, St. Lucia, St. Vincent und die Grenadinen, Trinidad und Tobago, Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Auftragskostenrechnung - Berichterstattung und Statistik - CRM - Dokumentenmanagement - Dokumentenspeicher - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - Erinnerungen - Flottenmanagement - Für gewerbl. & industr. Elektroinstallateure - GPS - Geräte-Management - Gerätenachverfolgung - Integration in QuickBooks - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Job-Planung - Kalender-Synchronisierung - Kalenderverwaltung - Kontakt-Datenbank - Kundendatenbank - Kundendienst-Historie - Kundenhistorie - Kundenmanagement - Mobile App - Mobiler Zugriff - Online-Buchung - Online-Zeiterfassung - Real-Time Updates - Rechnungsmanagement - Reservierungs-Management - Routing - Schädlings-Aktivitäten-Nachverfolgung - Self-Service Portal - Techniker-Management - Terminplanung - Third-Party Integrations - Versandmanagement - Vertrags-/Lizenz-Management - Vorbeugende Wartung - Wartungsplanung - Zahlungsabwicklung - Zahlungseinzug im Außendienst - Zeitverfolgung ## Integrationen (7 insgesamt) - ChatGPT - Dropbox Business - Google Calendar - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced - Twilio ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Schädlingsbekämpfung Software](https://www.capterra.com.de/directory/30592/pest-control/software) ## Ähnliche Kategorien - [Schädlingsbekämpfung Software](https://www.capterra.com.de/directory/30592/pest-control/software) - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Software für die Disposition von Wartungspersonal](https://www.capterra.com.de/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) ## Alternativen 1. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (411 reviews) 4. [ServiceTitan](https://www.capterra.com.de/software/150053/servicetitan) — 4.3/5 (325 reviews) 5. [Housecall Pro](https://www.capterra.com.de/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Nutzerbewertungen ### "Helpful tool especially for multi-location companies" — 5.0/5 > **Corinna** | *12. Juni 2024* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Mobile version: easy to use and very handy to have - as a local manager it really helped working with the decentralized office planning staff that could plan and take care of interventions while I was in the loop > > **Nachteile**: French focus but international is growing ----- ### "I really like Smart Service" — 5.0/5 > **Kendall** | *20. Dezember 2017* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes. > > **Nachteile**: The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out. > > Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice. ----- ### "Smart Service" — 4.0/5 > **Verifizierter Rezensent** | *12. Dezember 2019* | Bau | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It is fairly user friendly. I do like the posting and dispatch screens. Easy to read, easy to post. The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect. > > **Nachteile**: It took me longer to get the hang of this software than most softwares I have used. The reporting is not the best. Reporting is difficult to get what we want. It either has too much information or too little. I would like to see the ease of changing accouting information alot harder. It is too easy for the field techs to change. > > It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years. ----- ### "Scheduling Guru" — 3.0/5 > **Deb** | *21. September 2016* | Verbraucherdienste | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy. > > **Nachteile**: Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it. > > My employer was quite hopeful that Smart Service would be the answer to our scheduling \& invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more. ----- ### "takes time to get used to but very functional" — 4.0/5 > **Verifizierter Rezensent** | *12. März 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL the tech also has the ability to make estimates and email to the client right on the spot with our custom made form. Has reduced our paper consumption by 80% in the first year. > > **Nachteile**: Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds. Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time. > > Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :) ----- Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/149343/smart-service?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/149343/smart-service) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten