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Antavo
Was ist Antavo?
Antavo ist laut Hersteller die führende Kundenbindungstechnologie für Mode und Einzelhandel. Das Unternehmen bietet eine SaaS-Plattform und eine Strategie zur Erstellung von Kundenbindungsprogrammen, die das Kundenverhalten ändern und den Kundenlebenszykluswert erhöhen. Im Rahmen dessen werden Treueprogramme revolutioniert, die es schon lange gibt, um die Aufmerksamkeitsspanne und den Erlebnishunger der Kundschaft des 21. Jahrhunderts zu befriedigen. Durch die Anerkennung können Marken und Einzelhändler über die Transaktionen hinaus, außerhalb des Kaufzyklus, mit Kundschaft in Kontakt treten.
Wer verwendet Antavo?
B2C-Einzelhändler und FMCG-Marken aus der Mode-, Haustier-, Reise-, Sport-, Spielzeug- und Schönheitsindustrie.
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Bewertungen über Antavo
Amazing app... Great response
Vorteile:
Sleeek and treandy to use, makes us feeel good and warmth.. loved to use it daily antavo application is must
Nachteile:
The only cons of this app is that it doeant cum up with the regional language mostly the English language is us3d
Great loyalty program
Kommentare: We were searching for a loyalty program in order to differentiate ourselves from the competition. Antavo fill the bill to a tee. It can be customized and fits with the aesthetic of our website too.
Vorteile:
Antavo is a great loyalty program. It is extremely user friendly and includes various features. Antavo's customer service goes above and beyond and contributes advice and help consistently. Antavo is vested in the success of their app and offers feedback and assistance in order to optimize campaigns and conversions.
Nachteile:
We love it all and highly recommend it to businesses of all sizes.
Antwort von Antavo
vor 5 Jahren
Dear Shana, Thank you for your great feedback. It is a pleasure working with you and we are so happy that you are satisfied with our platform and services. Andrea Fejer Account Manager Antavo Loyalty Management Platform
Antavo - Piece of Crap!
Kommentare: Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day). Have set up a photo contest. My problems with Antavo are as follows: 1) The Antavo dashboard doest load at all on phones. So, you cannot manage your campaign on the move. Better carry your desktop or laptop with you wherever you go. 2) In the "photo contest" app, the "upload file" link does not trigger anything on Android devices. It's a dead link. Nothing happens! I ran the photo contest for 2 days just to see there were no participants. It works on the microsite though. Also works on laptop and iOS. 3) On the website they mentioned about "email+phone support" for the "Expert" plan. But I do not find any contact number anywhere. 4) So, the phone support is available only when the trial is over and once you pay?? What's the point of free trial at the first place? HORRIBLE!!
Vorteile:
1) Good email options 2) Customization of the contest pages is pretty simple 3) The mechanism and rule settings is nice.
Nachteile:
1) Antavo dashboard doesn't load on mobile devices, so forget about campaign management on hand-held devices. 2) Lots of bugs: Upoad file doesnt work when users try uploading pictures from their Android devices. Not sure about Windows and Blackberry. But this sucks when you are paying $249 / Month. 3) Pricing page says "phone support" available. But no phone number is available anywhere on the site or emails. 4) According to some reviews I've read online, the phone support is available after the free trial, once you pay $249. What a JOKE!!
Antwort von Antavo
vor 10 Jahren
Hi there, Thank you for your feedbacks and we are sorry for the inconveniences that you may have experienced by using our service. We would like to reflect on your points, as we couldn't get in touch immediately due to the weekend in general and the time zone differences: 1) Mobile compatibility of the Antavo platform: So far we have prioritized the mobile compatible performance of our apps, so campaign subscribers have a seamless experience on various devices. Of course, we know that its also important for our clients to monitor their campaigns’ performance whenever and wherever they wish. It’s in our development pipeline as a priority. 2) An uploading issue on Android devices: This is unfortunately out of our control, a noted Facebook bug that we have already flagged to them several times. The key point is that Facebook’s own "browser", which automatically opens links doesn't allow file uploads. For iOS we have a temporary workaround, but not for Android which is more difficult to manage. 3) Phone Support: Our support has been rated outstanding so far. As our product is globally available, we prefer email communication due to the time zone differences. However, we do pick up the phone when is needed. That is the reason why you should leave your phone number in your profile settings. 4) Free trial: during this 7-day validation period you can even request a free demo from us. We usually schedule these calls to the weekdays. Please note that we take support very seriously and you can reach out to us @ support@antavo.com anytime. This also leaves with you the option to schedule a call if you wish to. Look forward to talking to you.
I love it
Kommentare: Antavo delivers. Period. They not only have a great customer service, but also seems to be better than other solutions out there. Antavo excels both in customer acquisition and engagement. Love their newsletter integrations. Note that there are some negligible bugs, else A+. This is the only reason why I am giving them 4 stars.
My social media assistant
Kommentare: I am a big fan of the platform because of its ease of use. I am a social media professional and I think that having Antavo is like having somebody else by my side helping me achieving result on my social marketing actions.
