---
description: Detaillierte Informationen über CloudAgent zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CloudAgent Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CloudAgent](/software/149038/cloudagent)

# CloudAgent

Canonical: https://www.capterra.com.de/software/149038/cloudagent

Seite: 1 / 3\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/149038/cloudagent?page=2)

> Cloud-basierte Multi-Channel-Contact-Center-Lösung für mehr als 1.000 Kunden in 20 Branchen.
> 
> Bewertung: **4.5/5** von 32 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet CloudAgent?

Es werden 20 Branchen bedient und der Zielmarkt sind eCommerce, Gastgewerbe, Krankenhäuser, Logistik und Startups.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 32 Nutzerbewertungen |
| Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Ozonetel Communications
- **Region**: Milpitas, USA
- **Gegründet**: 2007

## Gewerblicher Kontext

- **Startpreis**: 45,00 $
- **Preismodell**:  (Kostenlose Testversion)
- **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Australien, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Anrufüberwachung
- Automatische Anrufverteilung
- Automatisches Telefonwahlgerät
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- CRM
- Call-Center-Management
- Computer Telephony Integration
- IVR
- Kampagnenmanagement
- Kontaktmanagement
- Mehrfache Skripts
- Power Dialer
- Prädiktive Wähler
- Stimmenanpassung
- Telefon-Tasteneingabe
- Text in Sprache (verwandeln)
- Umleitung der Anrufe
- VoIP (IP-Telefonie)
- Voice-Mail
- Warteschlangenmanagement
- Weiterleitung von Anrufen (Call Routing)

## Integrationen (7 insgesamt)

- Freshdesk
- Google Analytics 360
- Mixpanel
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite
- Zoho CRM

## Optionen für Kundensupport

- Telefon-Support
- 24/7 Live-Support

## Category

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)
- [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software)
- [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software)
- [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software)
- [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software)

## Alternativen

1. [Five9](https://www.capterra.com.de/software/132405/five9) — 4.2/5 (481 reviews)
2. [Ricochet360](https://www.capterra.com.de/software/141932/ricochet) — 4.8/5 (82 reviews)
3. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [Dialpad](https://www.capterra.com.de/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
5. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (224 reviews)

## Nutzerbewertungen

### "Amazing product, great support team and excellent dashboards" — 4.0/5

> **Verifizierter Rezensent** | *12. Juli 2019* | Gastgewerbe | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: easy to learn, array of data analysis capabilities, cross platform functionalities
> 
> **Nachteile**: frequent downtime, server disconnects often
> 
> overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

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### "Good service on support" — 5.0/5

> **Srinivas** | *14. Dezember 2021* | Computer-Software | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Features are really good and also support when ever required is appreciated from them.
> 
> **Nachteile**: We dont have any as such as per our business
> 
> It is really good and our service was smooth with the tool.

-----

### "Review" — 4.0/5

> **Laxman** | *21. Oktober 2021* | Automotive | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Ease of use.  Easily integrated with SugarCRM  BPM360 that we use.
> 
> **Nachteile**: The user interfaces and user experiences needs improvement. Both from the Agent perspective and the  admin screens.  The data and graphical representations have great scope of improvements.  
Since 2017 I have not seen any upgrade and features added that makes the software
> 
> The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.

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### "Good product but can be the best\!\!" — 5.0/5

> **Ashutosh** | *14. Juni 2019* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: - Easy to understand 
- Quality of back up support is very good
- Ownership of the account manager is fabulous 
- Support for initial training is also very good
> 
> **Nachteile**: - Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.
> 
> \- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.

-----

### "KooKoo CloudAgent EF Implementation" — 4.0/5

> **Doug** | *1. Juli 2019* | Unterhaltungselektronik | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The support and customization during the setup.  The support after it was initially setup has been excellent as well.  The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center.  I has integrated well with our CRM and has been easy to use and change as needed.
> 
> **Nachteile**: We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.
> 
> It has been a good experience and the team has been very responsive and able to solve any issues right away.  They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

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Seite: 1 / 3\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/149038/cloudagent?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/149038/cloudagent)

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| Sprache | URL |
| de | <https://www.capterra.com.de/software/149038/cloudagent> |
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| de-CH | <https://www.capterra.ch/software/149038/cloudagent> |
| en | <https://www.capterra.com/p/149038/CloudAgent/> |
| en-AE | <https://www.capterra.ae/software/149038/cloudagent> |
| en-AU | <https://www.capterra.com.au/software/149038/cloudagent> |
| en-CA | <https://www.capterra.ca/software/149038/cloudagent> |
| en-GB | <https://www.capterra.co.uk/software/149038/cloudagent> |
| en-IE | <https://www.capterra.ie/software/149038/cloudagent> |
| en-IL | <https://www.capterra.co.il/software/149038/cloudagent> |
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| en-SG | <https://www.capterra.com.sg/software/149038/cloudagent> |
| en-ZA | <https://www.capterra.co.za/software/149038/cloudagent> |
| es | <https://www.capterra.es/software/149038/cloudagent> |
| es-AR | <https://www.capterra.com.ar/software/149038/cloudagent> |
| es-CL | <https://www.capterra.cl/software/149038/cloudagent> |
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| es-MX | <https://www.capterra.mx/software/149038/cloudagent> |
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| fr | <https://www.capterra.fr/software/149038/cloudagent> |
| fr-BE | <https://fr.capterra.be/software/149038/cloudagent> |
| fr-CA | <https://fr.capterra.ca/software/149038/cloudagent> |
| fr-LU | <https://www.capterra.lu/software/149038/cloudagent> |
| it | <https://www.capterra.it/software/149038/cloudagent> |
| pt | <https://www.capterra.com.br/software/149038/cloudagent> |
| pt-PT | <https://www.capterra.pt/software/149038/cloudagent> |

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