Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
CloudAgent
Was ist CloudAgent?
Cloud-basierte Multi-Channel-Contact-Center-Lösung für mehr als 1.000 Kunden in 20 Branchen.
Wer verwendet CloudAgent?
Es werden 20 Branchen bedient und der Zielmarkt sind eCommerce, Gastgewerbe, Krankenhäuser, Logistik und Startups.
Du bist nicht sicher, ob CloudAgent das Richtige ist?
Mit einer beliebten Alternative vergleichen
CloudAgent
Weitere gute Alternativen zu CloudAgent
Bewertungen über CloudAgent
In Betracht gezogene Alternativen:
Advanced and an intensive solution that meets all requirements
Kommentare: Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
Vorteile:
The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority
Nachteile:
Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info
Best Cloud Telephony Software
Kommentare: Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot.
Vorteile:
CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront.
Nachteile:
I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred.
NoT Always Reliable
Kommentare: Calling is the best part. Worst part is Freezing.
Vorteile:
Calling function is great. Our Clients can be reached easily.
Nachteile:
The software freezes automatically while we get a call or post call.
Review
Kommentare: The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.
Vorteile:
Ease of use. Easily integrated with SugarCRM BPM360 that we use.
Nachteile:
The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software
CloudAgent review
Kommentare: We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.
Vorteile:
It is user-friendly, The reports are very apt & user-friendly. The user interface is good.
Nachteile:
It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.
