von Gainsight4.3 / 5 26 Bewertungen
Durchschnittliche Bewertung26 Bewertungen
- Gesamt 4.3 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.6 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.2 / 5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2009
Über Gainsight CS
Die leistungsstarke Plattform wurde speziell dafür entwickelt, diverse Kundendaten aus mehreren Quellen in Erkenntnisse und Maßnahmen umzuwandeln, die messbare Geschäftsergebnisse für deine Kunden generieren. Mit den Anwendungen von Gainsight kannst du die Kundenergebnisse in all deinen Kundensegmenten programmgesteuert vorantreiben. Die angebotenen Anwendungen umfassen Erkenntnisse, Feedback, Zusammenarbeit, Engagement und Ergebnisse.
Gainsight CS Funktionen
- Berichterstattung / Analyse
- Soziales Engagement
- Einstellungen (Personalbeschaffung)
- Gewinn- / Verlust-Analyse
- Nutzungsverfolgung / Analyse
Die hilfreichsten Reviews für Gainsight CS
Bewertet am 15.11.2019
Wonderful system for customer management!
Kommentare: Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!
Vorteile: I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.
Nachteile: I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!
Bewertet am 24.10.2019
The product delivers
Kommentare: I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Vorteile: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.
The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.
Bewertet am 21.2.2018
Powerful CRM insights, analysis and automation tool for account management operations
Kommentare: Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Vorteile: Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.
Nachteile: Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.
Bewertet am 4.10.2016
Robust tool, but need clear deployment plan
Kommentare: Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
Vorteile: Ease of use
Bewertet am 5.6.2018
At my prior employer we used Gainsight for our CRM.
Kommentare: Great for customer management, as well as daily/monthly task management!
Vorteile: I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.
Nachteile: I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.