Whip Around

"Amazing tool for remotely managing fleet and driver staff"

Kommentare: Overall, Whip-Around is a great product and a very effective tool.

Vorteile: I am part of a team that manages over 70 drivers and a fleet of 33 vehicles in 16 states. This software has been the perfect solution to remotely manage pre and post trip reports, vehicle maintenance, and driver compliance. It’s very simple to implement with drivers due in large part to not require special or expensive equipment - most of our drivers use the free app on their own smartphones. We also use inexpensive Samsung tablets which we leave on the vehicles (one per vehicle). Other great features are the document management for fleet and drivers, mechanic notifications and updates, and the ease of generating reports and summaries.

Nachteile: The only thing I would like to see improve is the driver communication tools. Currently, there is no feature in place that notifies drivers of the status of faults they reported. There is a feature to leave comments on a fault report, but drivers are not notified of those comments. Also, there is a feature to alert drivers if they miss a report or to send them reminders, however, it only sends these notifications via the app for drivers, so they would have to be logged in to see it. Sending text messages directly to the drivers via their personal mobile phones would be much more effective.

"Great solution with agility to customize "

Kommentare: Improved record keeping of DVIR (electronic), improved depth inspection (photos), improved speed of communication (real-time updates), improved confidence by frontline users (Drivers) that company is adopting technologies that improve their jobs (a building of confident after training)

Vorteile: Template based forms which can be customized to my my needs/specifics.

Nachteile: Each card or inspection area has limit of (5) reminders/items/descriptions... sometimes needing to created additional cards vs. a longer list. (Yet, I know this limiter leads to more intentional/more thorough/higher engaged inspection)
Also, some UX feedback on not being able to go to other fields when keyboard is active other than done. (variable size of tablet screens/pop-up keyboard size may be customer end constraint)

"Where have you been all our life WhipAround?"

Kommentare: I think much of this is answered above but I'll try to comment simply here with some bullet points.
-improved time management for our mechanics to the tune of 20%
-our fleet has stayed moving more regularly due to a streamlined means of communications and necessary repairs. We've gone from being primarily reactive to primarily proactive. In 1 half of our company we've seen an 80% reduction in rental costs and I attribute some of this to the introduction of WhipAround to our fleet of heavy equipment.
-We have improved accountability from our driver's. We can now see who is and who isn't following our policies and procedures on a daily basis and take corrective action
-In the past we operated off of homegrown spreadsheets and files to hold information about our fleet. Now we are able to have 1 spot to store vehicle/equipment info, photos, reports, faults, repairs, etc. So simple!
-Overall, I have and will continue to suggest WhipAround to anyone I associate with as I firmly believe in their product and the support from their team. We at Belknap Landscape Co. honestly couldn't be happier with our relationship

Vorteile: #1 - customer service and implementation of the software into our organization was amazing.
#2 - [SENSITIVE CONTENT HIDDEN] is number 1 in customer service and attention to our needs and product development thoughts.
#3 - [SENSITIVE CONTENT HIDDEN] took time to fly out to our team to help onboard our drivers into the software and provide a personal approach to the training
#4 - the software is SOOO simple to use yet incredibly powerful and valuable in terms of results
#5 - our drivers and mechanics now communicate totally differently than they use to in the past. Everything is streamlined and documented
#6 - speaking of documentation...gone are the days of carbon copy books and tracking down hand written forms. Our organization has 4 facilities and to transfer information in a time-effective manner was everything but successful. With WhipAround the right people in our company get the information they need instantaneously allowing us to keep the right documents in the right place for legal purposes, allowing our mechanics to respond instantly to the needs of our fleet to keep them going and to effectively schedule the necessary repairs we need to run a profitable business. Everyone in the process of our fleet is accountable to their specific role when using WhipAround. Finally, the folks at WhipAround are all about product development and always open to suggestion/improvement of what they provide for a service which is a huge value add proposition in my book.

Nachteile: It costs .25 cents more per month per vehicle than the carbon copy book that we used in the past. Just kidding...that's all I've got. We thoroughly enjoy the business relationship we have with the WhipAround team!

"HR"

Kommentare: It is easy to use but very limited for drivers and for office people. As an office person must of the time I don't get to see the drivers, it will be useful if Whip Around was the tool were we could connect with more information.

Vorteile: I like the fact that pictures can be taken and drivers can do their pre and post. I like that it is easy to use.

Nachteile: that you can't add information unless it's requested. I can't print reports or customized them for what I need.

"All in one Fleet management System"

Vorteile: Right from the start i found this software easy to use, easy to integrate and easy to maintain. It takes alot of the hassle out of Fleet management for the managers as well as the drivers. With the recent addition of the Maintenance section, we've been able to keep better track of upcoming services and certifications resulting in less down time for the fleet.

Nachteile: Customization of the reports would be a benefit as well as being able to assign annual inspection dates, for CVIP or other certifications, to vehicles instead of relying on the reminders section. having it auto populate in the maintenance section when due.