Wer nutzt diese Software?

Hotels, Motels, Pensionen Motor, Ferienparks, B & Bs

Durchschnittliche Bewertung

17 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.2 / 5
  • Kundenservice 4.4 / 5
  • Funktionen 3.8 / 5
  • Preis-Leistungs-Verhältnis 4.3 / 5

Produktinformationen

  • Startpreis 63,00 $/Monat
    Preisinformationen
  • Kostenlose Version Nein
  • Gratis Testen Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Seekom
  • http://seekom.com
  • Gegründet 2002

Über Seekom iBex

Seit 2002 ist IBEX ein vollständig Cloud-basiertes Hotel-Management-System mit Website-Buchungsmasken, integriertem Vertriebsweg-Manager & PCI-zertifizierter Kreditkartenverarbeitung. Ein- und mehr Immobilien-Module zur Verfügung. Geeignet für Properties aller Größen - von denen mit nur wenigen Einheiten zu Operationen mit Hunderten von Zimmern / Standorten. Schnittstellen zu Xero, Telefonrechnung, Toranlagen und mehr. Für einen One-Stop-Shop können wir auch integrierte, selbst-verwaltete reaktionsfähige Websites zu erschwinglichen Preisen anbieten.

Seekom iBex Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Die hilfreichsten Reviews für Seekom iBex

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Bewertet am 12.7.2016
Paul C.
Proprietor
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Vorteile: Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Nachteile: We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Antwort des Softwareanbieters

von Seekom an 12.7.2016

Hi Paul,
Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Generally good ! But a disastrous link-up to Payment Express

Bewertet am 13.10.2017
Stephen W.
Principal
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

Vorteile: Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

Nachteile: To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive.

Antwort des Softwareanbieters

von Seekom an 19.10.2017

We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review.

The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source.

The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge.

We trust these enhancements will resolve the issues that have been raised.

good company, good team, excellent support

Bewertet am 4.8.2017
Yubo Z.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Vorteile: the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Nachteile: need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Antwort des Softwareanbieters

von Seekom an 5.8.2017

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

Bewertet am 10.4.2018
Keith D.
Co-owner with Jocelyn
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Nachteile: The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Antwort des Softwareanbieters

von Seekom an 12.4.2018

Hi Keith,
Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
Regards, Nicky

Great product backed by a great team

Bewertet am 12.4.2017
Adam W.
Business Manager
Sport, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Vorteile: Good platform
Excellent customer service
Ability to adapt system to our needs

Nachteile: Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Antwort des Softwareanbieters

von Seekom an 12.4.2017

Thanks for such a lovely review Adam. We look forward to continuing to support your operation.
Regards, Nicky

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