Wer nutzt diese Software?

Users deliver DirectDrop voicemails as reminder messages. Examples include payment reminders, appointment notifications, requests for follow-up information and thank you voicemails.

Durchschnittliche Bewertung

13 Bewertungen
  • Gesamt 4.9 / 5
  • Benutzerfreundlichkeit 4.7 / 5
  • Kundenservice 4.8 / 5
  • Funktionen 4.7 / 5
  • Preis-Leistungs-Verhältnis 4.7 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Online

Angaben zum Hersteller

  • VoApps
  • http://voapps.com
  • Gegründet 2012

Über VoApps

VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily!

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VoApps Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interaktive Sprachantwort
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement

Die hilfreichsten Reviews für VoApps

Raving Fan

Bewertet am 14.12.2016
Matt K.
COO
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I started over three years ago using VoApps after learning of this technology at a conference of the Florida Collectors Association. Our industry, especially in Florida, is flooded with needless litigation and TCPA was the new cash cow. VoApps helped us reach consumers with cell phones in a compliant manner when many were just scrubbing for cells and avoiding calling them or calling them from phone systems not connected to a dialer. Their R&D and enhancements along the way have only created a raving fan. In a day and age when many are abandoning landlines, VOAPSS is a great tool. Their customer service is phenomenal and they are always responsive to our requests. Even if you have express permission to call a cell phone on an automated dialer, you can't always guarantee that cell number hasn't been reassigned or permission revoked. VoApps is a fantastic workaround.

Vorteile: Compliance and ROI

Nachteile: It can't detect the consumers who want to pay their bills, if it could do that I could reduce my labor costs and just hire cashiers instead of collectors.

VoApps

Bewertet am 6.8.2018
Hunter Q.
Operations Manager
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We find that consumers are less reluctant to speak to us, when they are able to call at their own convenience, rather than being caught off-guard by a dialer call.

Vorteile: This product allows us to deliver voicemail messages to cellular phones without calling. This saves time, money, and liability under TCPA.

Nachteile: Files need to be built and uploaded into VoApps and reports must be downloaded and processed. This is clunky and time consuming. There is no customer service phone. There is only a chat feature. Sometimes it takes a long time to upload campaigns if there are a lot of other users also uploading.

maximum growth for minimal money

Bewertet am 13.1.2017
David S.
owner
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
2 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Once Voapps was in production we realized that we had a big problem on our hands. We where lacking enough agents and phone lines to handle the enormous amount of inbound calls being received. during the DirectDrop campaigns. It is a good problem to have in the Collections industry and one that has been fixed with VoApps new pacing appliance. the low stars for Ease of use is only due to the programming that "may" be needed to send files and accepts results. Once tested and Set up ... it is a breeze.

Vorteile: COMPLIANCE with TCPA

Nachteile: that my competitors can use it

Get Ready for your inbound lines to Light UP!!!

Bewertet am 4.2.2016
David S.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: After the data transferring programming was completed we where off to the races. I was astonished at how many inbound lines where lit up!!
So much so that we have to change out inbound hunt groups to accommodate for the increased traffic.
With VoApps dropping messages we have be able to increase our cell phone our list penetration and footprint for a minimal increase to cost. VoApps has allows for calling Automation to be returned Cell phone numbers. PROS: Quicker Liquidation of Placement
Easy campaign set up
Very low Cost when compared to hiring additional employees
Immediate results of inbound calls
Agents are overwhelmed with inbound calls
CONS: no comparable products
no way to pace campaign speed of delivery rate
Need More Business
Reporting is lacking
Agent are overwhelmed with inbound calls

Very pleased!

Bewertet am 4.2.2016
Michelle K.
COO
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We are extremely happy with Voapps voice messaging. It allows us to contact thousands of customers on a daily basis. The best thing is that we are not disturbing the debtors because their phones aren't ringing. We simply leave a kind message informing the debtor to call back at their convenience.
We have not experienced any cons at this point... Everything has worked perfectly and Voapps voice messaging has assisted tremendously to reach our debtors and collect payments.

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