TapMango

TapMango is the way to go

Vorteile:

I like the ease of use in setting up and adding new features, it's quite intuitive. The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us. Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.

Nachteile:

TapMango is a little on the pricier side compared to other softwares but it has great features and a wonderful team.

My Most Important Marketing Tool

Kommentare: Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store. Post Covid, it has been essential in communicating with customers about the changes that have been occurring at the store as we continue to be open. Additionally, the APP has allowed us to serve our customers with Pickup and Curbside options. The support that I receive from my account manager is superb!. [SENSITIVE CONTENT HIDDEN] is always there with an answers to any questions and he always has suggestions for ways that I can enhance my business with the Tap Mango tools. The chat support is outstanding as well; quick and responsive. I have to admit that [SENSITIVE CONTENT HIDDEN] is my favorite. Thank you Tap Mango for continuing to update your software. I look forward to seeing what the future enhancements that you release.

Vorteile:

The most impactful features of Tap Mango are the ability to collect customer's contact information and the ability to communicate with them in a variety of manners. Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering. One of my favorite features is the Dashboard Customer Traffic Graph. I love seeing the effectiveness of my different campaigns.

Nachteile:

The mobile ordering has made many positive improvements since I began using the app. However, there is room for improvement on marking an item "Unavailable" and on increasing the depth of discounts/specials being offered. The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns. As a small business owner, I am the person who has to create the email templates/campaigns. I consider myself software savvy, but I lack the HTML knowledge that is required to get the most out of email templates/campaigns (and I don't have the time to learn HTML). Therefore, I don't use this feature which I regret. Another challenging area is the lack of integration with my point of sale software, EposNow. The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors. Additionally, I'm not able to capture my customers taste preferences; which would be extremely beneficial to market based on taste. The majority of my monthly marketing budget is spent on Tap Mango and it is more than I think a small business should be paying for the service. Perhaps a payment scale based on employees?

Punch cards have better ROI and engagement in small businesses

Kommentare: It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases.
Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them.

Vorteile:

1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff

Nachteile:

1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good

Not designed for clothing Boutiques

Kommentare: All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great.

Vorteile:

* Customer service is top notch! * All the possibilities for the software has great potential. * There is no other customer rewards program like this out there.

Nachteile:

It is NOT easy to use. We have an online store as well as a physical location. *Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile. *Customers are having a hard time connecting to our store on the tapmango app to view their rewards. *The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial?? * Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.

Fantastic Product

Kommentare: This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself

Vorteile:

I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals.

Nachteile:

Nothing at all. It is so easy to use, and the support we get is wonderful.