Was ist TapMango?

TapMango ist eine vollständig gebrandete Lösung für Kundenloyalität, Online-Bestellung und mobile Bestellung, die Einzelhandelsunternehmen und Restaurants fortschrittliches Marketing bietet. Mit TapMango kannst du Kund*innen mit dem leistungsstarken SMS-/E-Mail-Marketing einbinden, neue Kund*innen mit dem Empfehlungssystem und der Online-Bewertungssteigerung gewinnen, den Umsatz durch Blitzverkäufe und mobile Bestellungen steigern, nahtlos in deinen POS integrieren und vieles mehr. Gemeinsam mit einem erstklassigen Kundenbetreuungsteam versorgt TapMango Tausende von zufriedenen Händler*innen.

Wer verwendet TapMango?

TapMango ist eine perfekte Lösung für alle Einzelhandelsgeschäfte, die ihre Kund*innen binden möchten, innovative Wege suchen, um an bestehende Kund*innen zu verkaufen und Kund*innen über innovative Empfehlungsmechanismen zu gewinnen.

Wo kann TapMango bereitgestellt werden?

Cloud, SaaS, webbasiert, Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • TapMango
  • 2013 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Kanada, Vereinigte Staaten, Vereinigtes Königreich

Sprachen

Englisch, Französisch, Spanisch

Über den Anbieter

  • TapMango
  • 2013 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Kanada, Vereinigte Staaten, Vereinigtes Königreich

Sprachen

Englisch, Französisch, Spanisch

TapMango – Videos und Bilder

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Videos zu TapMango
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Kosten ähnlicher Produkte wie TapMango vergleichen

TapMango

Nicht verfügbar
Kostenlose Version
Gratis Testen
20,00 $/Monat
Kostenlose Version
Gratis Testen
59,00 $/Monat
Kostenlose Version
Gratis Testen
49,00 $/Monat
Kostenlose Version
Gratis Testen

TapMango Funktionen

  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Vorlagen
  • Auftragsmanagement
  • Automatische Antworten
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Bonus-Verwaltung
  • CRM
  • Dashboard
  • Datenvisualisierung
  • Drittanbieter-Integration
  • Feedback-Management
  • Geplanter Nachrichtenversand
  • Kampagnenmanagement
  • Kontaktmanagement
  • Kundenkarten
  • Kundenspezifisches Branding
  • Kurzwahlnummern
  • Küchen- / Menü-Management
  • Lebensmittellieferung
  • Massen-SMS
  • Mitgliedschaft-Management
  • Mobile Coupons
  • Mobile Keywords
  • Mobiler Zugriff
  • Multichannel-Datenerfassung
  • Multichannel-Marketing
  • Negatives Feedback Management
  • Online-Bestellung
  • ROI-Tracking
  • Routing
  • SMS Gewinnspiele
  • Segmentierung
  • Sentiment-Analyse
  • Textanalyse
  • Treueprogramm
  • Umfragen & Feedback
  • Zugriffsquellen-Verfolgung

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Bewertungen über TapMango

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
85%
4
10%
3
3%
1
2%
Natalia C.
Natalia C.
Founder in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Highly Recommended

5 vor 3 Jahren

Kommentare: They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Vorteile:

I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Nachteile:

The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Antwort von TapMango

vor 3 Jahren

Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Paula E.
Manager in Kanada
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The most amazing reward program for business

5 vor 2 Jahren

Kommentare: MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.

Vorteile:

I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation

Nachteile:

I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.

Nicholas W.
Head of IT in USA
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Product Excellent Team Flexible Pricing

5 vor 3 Wochen Neu

Vorteile:

The dashboard is fairly self-explanatory, and the UI is intuitive to navigate. Most importantly, able to capture customer data in detail to run personalized campaigns or promotions. TapMango works internationally which comes in handle as we expand futher.

Nachteile:

No direct integration to Revel POS but this is temporary, TapMango is working on the integration.

Elizabeth P.
Owner in USA
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not happy

1 vor 7 Tagen Neu

Kommentare: not good.

Vorteile:

I am having so many issues and i dont enjoy the program

Nachteile:

too many to list . its becoming a part time job

Dave S.
Director of Marketing in USA
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Outstanding Product for Restaurants, Built to Scale

5 vor 2 Jahren

Kommentare: Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal.

Vorteile:

For my business, these are the features that have been most impactful: 1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands. 2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone. 3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones [SENSITIVE CONTENT HIDDEN] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more.

Nachteile:

I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager [SENSITIVE CONTENT HIDDEN], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful.