Sunrise ITSM

Sunrise ITSM honest review

Kommentare: It is excellent, past tickets can be reviewed with ease.

Vorteile:

It is user friendly, and can be used in IT asset management.

Nachteile:

The front end needs to be worked upon to look more attractive and the ICONS are too large.

Best ITSM Solution

Vorteile:

Ease of use and prompt customer service on the go

Nachteile:

For me i do not think the solution has a defect for now.

Sunrise is the first friendly ITSM portal I have used in all time

Kommentare: Superb, Past tickets can be reviewed easily and with incident number

Vorteile:

Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.

Nachteile:

The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs

Sunrise ITSM

Kommentare: The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation.

Vorteile:

The product is robust, and the implantation process is fast, capable and totally customisable. We went from initial design to live in just over three weeks. The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.

Nachteile:

This software is ONLY limited by your own ability to create solutions - I can't critise the software at all

Easily Customisable, Flexible Service Management Application

Kommentare: Can't fault the application, can be implemented very quickly and support is very efficient!

Vorteile:

The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites.

Nachteile:

Nothing, once you learn how it can be used you can do almost anything you want!

Best ITSM App

Vorteile:

The most efficient ITSM App ever used, easier to deploy and most expecially it is user friendly.

Nachteile:

Since I have been using it, I don't have any negative feedback.

Good customisable ITSM application

Kommentare: The whole system makes ITSM more efficient and enables the teams to be more proactive.

Vorteile:

Very good incident and change management workflows. Everything is very customisable meaning it can be streamlined to fit existing business processes easily.

Nachteile:

Built in reports aren't as good as expected, but it's possible to dump data out into Excel and use that to produce KPI information.

Best Task Tracking App

Kommentare: Execellent

Vorteile:

Ease of use. Users friendly. Give users the atmosphere to track easily.

Nachteile:

There is nothing one can hate about this particular App. Is simply the best so far.

Best use of sunrise ITSM

Vorteile:

Lolthe web app was easy to use and user friendly, it helps in tracking projects and daily task

Nachteile:

a good app like this don't have cons, as it serves me right and all my users enjoyed it

Great Software

Vorteile:

The ease of navigating the software and great suport

Nachteile:

So far I haven't found any cons. Its very user friendly