---
description: Detaillierte Informationen über Sunrise ITSM zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sunrise ITSM Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/30676/itsm/software) > [Sunrise ITSM](/software/148707/it-service-management)

# Sunrise ITSM

Canonical: https://www.capterra.com.de/software/148707/it-service-management

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/148707/it-service-management?page=2)

> Ermöglicht dir die vollständige Kontrolle über deine IT-Prozesse und bietet einen außergewöhnlichen Kundenservice.
> 
> Bewertung: **4.4/5** von 10 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 10 Nutzerbewertungen |
| Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Sunrise Software
- **Gegründet**: 1994

## Gewerblicher Kontext

- **Startpreis**: 40,00 £
- **Preismodell**:  (Kostenlose Testversion)
- **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigtes Königreich

## Funktionen

- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Analytics
- Aufgabenmanagement
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- CRM
- Compliance Management
- Configuration Management Database (CMDB)
- Drag-and-Drop
- IT-Asset-Management
- Inventarverwaltung
- Konfigurationsmanagement
- Kundenbetreuung
- Kundendatenbank
- Leistungskennzahlen
- Makros/Antwortvorlagen
- Multi-Channel-Kommunikation
- Priorisierung
- Problem-Management
- Real-Time Monitoring
- Release-Management
- Remote-Zugriff/-Kontrolle
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Service-Katalog
- Störfallmanagement
- Supportticket-Management
- Third-Party Integrations
- Ticket-Management
- Umfragen & Feedback
- Verfolgen von Vermögensanlagen
- Vertrags-/Lizenz-Management
- Veränderungsmanagement
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management
- Zugriffskontrollen / Berechtigungen

## Integrationen (19 insgesamt)

- Automox
- ChatGPT
- Docusign
- Jira
- Lansweeper
- Mailchimp
- Microsoft 365 Copilot
- Microsoft Exchange
- Microsoft Intune
- Microsoft Planner
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Pipedrive

... und 4 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support

## Category

- [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software)

## Ähnliche Kategorien

- [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software)
- [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software)
- [IT-Dokumentationssoftware](https://www.capterra.com.de/directory/33755/it-documentation/software)
- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)

## Alternativen

1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1755 reviews)
2. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18770 reviews)
4. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3411 reviews)
5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1717 reviews)

## Nutzerbewertungen

### "Best ITSM Solution" — 5.0/5

> **Samuel** | *18. Dezember 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Ease of use and prompt customer service on the go
> 
> **Nachteile**: For me i do not think the solution has a defect for now.

-----

### "Great Software" — 5.0/5

> **Sonia** | *16. Januar 2025* | Medizinische Praxis | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The ease of navigating the software and great suport
> 
> **Nachteile**: So far I haven't found any cons. Its very user friendly

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### "Sunrise is the first friendly ITSM portal I have used in all time" — 3.0/5

> **Joshua** | *9. Dezember 2022* | Übersetzung und Lokalisierung | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.
> 
> **Nachteile**: The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs
> 
> Superb, Past tickets can be reviewed easily and with incident number

-----

### "Sunrise ITSM" — 5.0/5

> **John** | *22. November 2022* | Non-Profit-Organisation Management | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The product is robust, and the implantation process is fast, capable and totally customisable.  We went from initial design to live in just over three weeks.  The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.
> 
> **Nachteile**: This software is ONLY limited by your own ability to create solutions - I can't critise the software at all
> 
> The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies.  We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination.  We use the software as the backbone of our ISO 40000 accreditation.

-----

### "Easily Customisable, Flexible Service Management Application" — 5.0/5

> **Greg** | *16. Dezember 2022* | Lebensmittelproduktion | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites.
> 
> **Nachteile**: Nothing, once you learn how it can be used you can do almost anything you want\!
> 
> Can't fault the application, can be implemented very quickly and support is very efficient\!

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Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/148707/it-service-management?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/148707/it-service-management)

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| de-CH | <https://www.capterra.ch/software/148707/it-service-management> |
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| fr-LU | <https://www.capterra.lu/software/148707/it-service-management> |

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