Highspot

Perfect software for knowledge management

Kommentare: Great resource and software for sharing, pitching, and tracking

Vorteile:

Highspot makes it easy to manage and access resources within an organization. Pitching through Highspot is efficient and sharing presentation decks and controlling access is effective

Nachteile:

There are no noticeable downsides with using Highspot

Great Tool For Accessing Materials

Kommentare: My company has a lot of materials, pdfs, decks, media, etc. so having it all in one place is great and I love that their search results are very intuitive and will populate related materials.

Vorteile:

I really like Highspot. It was really intuitive in searching for the correct materials and since my company had a lot of materials loaded into it, it would also show related materials. Sometimes I would be looking for one thing specifically, and then would see other options and pick them because they were better so I appreciate that it brought out all the related items in the search. Highspot also allows you to share materials directly with others without having to download and send an attachment.

Nachteile:

The only drawback was having to "remix" materials if you wanted to grab one slide from a deck and add it to another. Depending on the number of slides you were "remixing" it could take a long time for it complete. Because of this I shied away from sharing it that way and would often just download the material and send it out directly.

A great company for all.

Kommentare: Reliable, safe and informative. I would recommend this service to any business who wants to maximize the use of performance quality to the highest level.

Vorteile:

The smoothness of the performance with the system. It’s able to handle the high functioning demand of hospital software.

Nachteile:

Nothing that deflects the workplace performance. Highpoint is reliable in every sense of the word.

Not intuitive, Bad UX/UI

Kommentare: It has been horribly challenging to use and we have never received training. I would never recommend this software to anyone.

Vorteile:

If I wasn't forced to use this software, I would never use it.

Nachteile:

This is one of the most confusing and horribly designed software I've ever used in my life. The UX is from 2000. The navigation and terms used are not intuitive or easy to understand.

Highspot use as a content repository.

Kommentare: Positive. They are willing to work with team for needs and look for resources to help. Very focused on updates which sometimes hinder use of tool.

Vorteile:

One point of reference to team to access data and information required to do the job.

Nachteile:

Kind of learn as you go. Difficult to learn the overall product through contacts and the limited courses.

A lot easier to navigate than Confluence, but still pretty average

Kommentare: I'm using Highspot to quickly access sales materials and resources to both send to customers and make sure I'm following correct internal processes that exist within my company. For the most part it's working well and I like it more than when I had to dig up those things in Confluence, but it still isn't as streamlined as I'd like.

Vorteile:

I like the organization of documentation and resources in Highspot and I like that I can easily preview documents before downloading them or accessing them to send to a customer. The ability to see others' comments and reactions to documents is helpful to as I seek those that are most heavily used.

Nachteile:

I feel like the search function still doesn't do a great job of finding what I need it to. This was always my concern when I'd search for things in our Confluence instance when this type of documentation existed there. Highspot is definitely easier to navigate but I still don't feel like I get directed to the materials as easily as I'd like to. It often takes a lot of digging and repeat searching.

Highspot Is Great! But....

Kommentare: I loved it! And would 100% suggest it again at all of my new orgs, including the company I just started at.

Vorteile:

I really do love Highspot as far as CMS's/KB's go as there really is so much you can do with it as far as customizations, integrations, etc.

Nachteile:

I wish the UI was a bit more customizable and that there were better versioning options for content coming from Google Drive (as well as permissions sync from Drive) and those are my only wishes with Highspot.

Good but needs more work or reporting

Kommentare: Good but analytics could be better. And this is the one thing you need

Vorteile:

Good temples and easy to upload videos and pdf

Nachteile:

I find the analytics hard to understand stand when trying to drill down

Highspot reorganizes all our sales

Kommentare: All employees involved in sales activities have access to the Highspot account (Sales, Marketing, CX, Legal). We use the platform in different ways. Most commonly it is used to host marketing documents, PowerPoint presentations and important content for sales staff to use in their presentations and customer research. The platform was also used to run our induction and training programs, as well as sales games for reps. On Highspot, customers also have a dedicated space where they can archive important documents, such as presentations, proposals and contracts, that they need to keep. Finally, we have recently added and acquired Highspot LMS, which allows us to offer new training and classes to our reps.

Vorteile:

Our reps' ability to "edit in Word online" or "edit in Excel online" is admirable because they don't have to download a document, edit it and then upload it back into the system. Any changes are automatically logged and entered directly into Highspot. Later, they can be displayed directly from the stage. The search function within the application is very accurate and finds the most relevant information based on questions from our representatives.

Nachteile:

The Highspot presentation could benefit from some modifications to give reps the ability to take notes similar to what PowerPoint offers. Depending on how many "spot" areas each person has, it can make the platform slower. Last year we detected that problem and fixed it with the help of the Highspot support team, who helped us make modifications and edits. At this point, the problem no longer exists.

Most Advanced Sales Enablement Tool

Kommentare: I use Highspot all the time, atleast 3-4 times in a day and I totally love it. It has made my work life so much easier by it's amazing features such as, allowing users to share content over internet with clients/prospects, Browsing and searching for content based on certain parameters like, product line, customer segment and region. Also, it's Machine Learning capabilities regarding understanding it's users pattern and behavior is simply amazing.

Vorteile:

I love the ability to upload the content and share it with the clients/prospects and tracking when a customer is opening the content which we had sent. It gives me a clear idea at which stage my prospect is and what he has accessed and what areas I need to focus on during the demo with those clients.

Nachteile:

there is nothing to dislike about this tool. I had some issues earlier where there was some lag in accessing docs but it's all been sorted.

Great tool to store all enablement content for the company

Kommentare: This has helped me find relevant information to get ramped up on certain areas of my job as well as help me find important decks for client calls/etc.

Vorteile:

The search function is nice and the content is organized to find all relevant content quickly.

Nachteile:

I don't have any concerns or feature requests for the product.

a comprehensive center for sales teams to learn and implement best practices.

Vorteile:

Highspot is user-friendly and provides access to various training materials, tests, assessments, and notes from managers. It allows access to customer records, previous campaigns, and call recordings to identify areas for improvement and create notes for better performance. The creation of a private library of best practices enables the team to refer to and learn from it to perform like professionals in any situation.

Nachteile:

No negative consequences have been identified, and Highspot's advanced tools have helped improve the team's performance and customer experience.

Great Solution

Kommentare: very good support by the entire team which is great for us

Vorteile:

Very helpful solution which address our needs to have our content in once place

Nachteile:

The sales play could look a fraction better

Highspot: content management made easy

Kommentare: Highspot was procured by our Product Marketing team and I helped deploy it. All of our other admins have departed the company so it's just me now. I actually don't mind my new Highspot duties, it's easy to share Spots, add new content, and send invites to new hires.

Vorteile:

I love the ease of deployment and the simple way of adding new content. It's easy to segment things off in different "spots" and get them uploaded quickly. The feature where they are auto-updated when they are amended in Google Drive is very convenient as well.

Nachteile:

The inability to create a sub-folder, or "sub-Spot" is a little frustrating. Sometimes it would benefit us to organize things in a way where groups were part of other groups, which is not possible. Some of the admin functionality is a little lacking. I don't have great troubleshooting abilities or impersonation features to play with.

Great for content management, long way in terms of pitch templates

Kommentare: Good support and vision

Vorteile:

Ease of use and search capabilities. Easy to navigate through the system

Nachteile:

I would have loved to be able to do more with the pitches - more functions like videos and animations. Also, it’s not very intuitive

Great for virtual inventory

Kommentare: Highspot I think is an excellent platform to implement for small and medium businesses that need help with logistics, it is a platform that offers enough tools and integrations to maintain an entire ecosystem around it. I have had a good experience, highly recommended.

Vorteile:

Highspot is a platform for the organization of business content and workers, it has many very useful tools to improve the organization of companies, maintain communication with the client, and store many files. The upload system is very convenient, it works very fast, and also the integration with Google Drive is excellent. Overall, it's a very good platform for the specific job you're asking for.

Nachteile:

It can be difficult to understand the interface at the beginning, it is not very intuitive. I wish there were more ways to personalize databases because normally it would happen that files accumulate in the same folder, and at that time I wish I had more freedom to manage those files.

Scalable and User Friendly Content Management Tool

Kommentare: Friendly, responsive, and innovative team. Product is heading in the right direction, and nothing quite measures up that i've used yet. Adoption is great.

Vorteile:

I love Highspot's approach to organizing and tagging files and folders such that multiple items can be associated to a persona, opportunity type, pain point, etc. The search is the most intuitive I have seen thus far, and I've used 5 content tools.

Nachteile:

Would love to see more bulk analytical capabilities. My reps can see how long someone spends on a page of their document, however Marketing can't see the total time all prospects have spent on a page - makes it hard to analyze effectivness of content at scale. Secondly, Highspot does not auto-relate to Salesforce, which means I only have analytical capabilities against salesforce records for a small fraction of our content.

One-stop Spot

Kommentare: I like to create "spots" for EACH individual client. It provides a more custom experience, without actually taking much of my time to customize.

Vorteile:

Ease of use. My clients never have issues viewing or downloading material I've sent them - I give them ONE link for their "spot" and everything they need to know will be there.

Nachteile:

Sometimes I send an internal link (not viewable by the client as it prompts them for a login) instead of an external "pitch" link.

Daily user

Vorteile:

This enables me to do my job so much more efficiently--between onboarding new employees and coaching tenured employees on product updates, negotiating, client use cases, etc., this is a must have.

Nachteile:

Sometimes the search results are almost too broad to sift through

Highspots makes my job so much easier

Kommentare: Highspot has made it so much easier to link our proposal software to gmail to the client. It is an easy way to track info and I also love that it gives the analytics of opening, length of interaction, notifications of email/info interaction by the client. I doubt there is another product that can do what Highspot does-when it comes to efficiency, ease and functionality, this product is above average.

Vorteile:

I love that it links to our proposal software and I can send my proposals directly to Highspot to load.

Nachteile:

Organization of content. When I load a lot of new files and proposals, it is easy to let it get too full; making it difficult to stay organized.

Manage all your marketing content

Kommentare: Great I love it. It makes using Google drives to share information among team members not necessary. Repository for all your marketing content.

Vorteile:

A one stop shop to gather any type of marketing material you would need, and having this connected to your CRM, outreach system, or email browser. This is amazing software.

Nachteile:

Sometimes it can be difficult as more content is being added to the system to find exactly what you want to use. It may be simply making sure information is not outdated .

Great resource for product content

Kommentare: Experience has been very good. It allows me to stay up to date on our products & services - making me a better resource to my customer & helping us expand their use of products/services with new sales.

Vorteile:

I use Highspot all the time-almost daily. My company uses it as our source for internal & customer-facing product/service information. I find it very easy to use. I often download & save reference information for reference. I can bookmark a document/information to my content & I will automatically get a notification when an update is made. It helps me be a better resource to my customers & to my colleagues.

Nachteile:

The way that my company uses Highspot, there is a lot of out-dated content. It would be easier to use if you had the ability to select multiple criteria for finding information/documents. (it may be available, but I'm not aware of it.)

Great way to manage all internal resources!

Kommentare: Love it! Honestly, cannot live without Highspot.

Vorteile:

The ability to upload content, organize based on product, and track when a customer is opening up pitches that we send over. This gives me a good idea of which package they are moving forward with or what aspect to focus on in the demo.

Nachteile:

You really need someone at the company that is willing to organize it. It's very messy without a project lead.

Cool Content App

Kommentare: It's awesome. I use it from a professional selling standpoint and it definitely helps me get valuable content that I need to sell.

Vorteile:

Organized Powerful Can be used for direct outreach Great for self-learning Can be customized Can be linked to email

Nachteile:

There's nothing to dislike about this tool It does what it is supposed to do It does the job in a more organized way than gdrive or sharefile

Good Product that allows company to collaborate with sales

Kommentare: Highspot is very powerful but we need our marketing team and sales enablement to build out more items in it.

Vorteile:

The ability to make tailored pitches and a one stop shop for documents. Marketing can upload documents and decks and sales can grab that and create their own pitch to send to prospects. All our agreements are uploaded to Highspot so that sales can grab and have prospect sign prior to doing a deal with us. Easy to search for documents we need. It integrates with SFDC which is great because sales can all live in one place. Also very easy to use

Nachteile:

The integration with sfdc isn't fully fleshed out. For example, if you add Highspot to the opportunity, you won't be able to search in it and you'll just get an error.