Highspot

Highspot Is Great! But....

Kommentare: I loved it! And would 100% suggest it again at all of my new orgs, including the company I just started at.

Vorteile:

I really do love Highspot as far as CMS's/KB's go as there really is so much you can do with it as far as customizations, integrations, etc.

Nachteile:

I wish the UI was a bit more customizable and that there were better versioning options for content coming from Google Drive (as well as permissions sync from Drive) and those are my only wishes with Highspot.

Great Tool For Accessing Materials

Kommentare: My company has a lot of materials, pdfs, decks, media, etc. so having it all in one place is great and I love that their search results are very intuitive and will populate related materials.

Vorteile:

I really like Highspot. It was really intuitive in searching for the correct materials and since my company had a lot of materials loaded into it, it would also show related materials. Sometimes I would be looking for one thing specifically, and then would see other options and pick them because they were better so I appreciate that it brought out all the related items in the search. Highspot also allows you to share materials directly with others without having to download and send an attachment.

Nachteile:

The only drawback was having to "remix" materials if you wanted to grab one slide from a deck and add it to another. Depending on the number of slides you were "remixing" it could take a long time for it complete. Because of this I shied away from sharing it that way and would often just download the material and send it out directly.

Not intuitive, Bad UX/UI

Kommentare: It has been horribly challenging to use and we have never received training. I would never recommend this software to anyone.

Vorteile:

If I wasn't forced to use this software, I would never use it.

Nachteile:

This is one of the most confusing and horribly designed software I've ever used in my life. The UX is from 2000. The navigation and terms used are not intuitive or easy to understand.

Highspot: content management made easy

Kommentare: Highspot was procured by our Product Marketing team and I helped deploy it. All of our other admins have departed the company so it's just me now. I actually don't mind my new Highspot duties, it's easy to share Spots, add new content, and send invites to new hires.

Vorteile:

I love the ease of deployment and the simple way of adding new content. It's easy to segment things off in different "spots" and get them uploaded quickly. The feature where they are auto-updated when they are amended in Google Drive is very convenient as well.

Nachteile:

The inability to create a sub-folder, or "sub-Spot" is a little frustrating. Sometimes it would benefit us to organize things in a way where groups were part of other groups, which is not possible. Some of the admin functionality is a little lacking. I don't have great troubleshooting abilities or impersonation features to play with.

Daily user

Vorteile:

This enables me to do my job so much more efficiently--between onboarding new employees and coaching tenured employees on product updates, negotiating, client use cases, etc., this is a must have.

Nachteile:

Sometimes the search results are almost too broad to sift through