Wer verwendet Mproof?

Mproof specializes in assisting both internal and external service organizations, such as IT departments, Shared Service Centers and Managed Service Providers. Our software is fully ITIL-compliant.

Was ist Mproof?

IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today!

Mproof – Details

Mproof

https://www.mproof.com/en/

Gegründet 1997

Mproof – Kostenübersicht

Mproof bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Mproof Funktionen

ITSM Software (IT-Service-Management)
Konfigurationsmanagement
Problem-Management
Projektmanagement
Self-Service Portal
Störfallmanagement
Verfolgen von Vermögensanlagen
Verfügbarkeit-Management
Versions- und Bereitstellungsmanagement
Vertrags-/Lizenz-Management
Veränderungsmanagement

Mproof – Nutzerbewertungen

Zeigt 2 von 2 Nutzerbewertungen

Gesamt
4,5/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
4,5/5
Funktionen
5/5
Preis-Leistungs-Verhältnis
5/5
Mike D.
IT Manager
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 27.2.2018

"Very complete and consistent ITSM software suite for Managed Service Providers"

Vorteile: It's very complete with support for all sorts of tickets
It has the ability to separate accounts, which is very suitable for MSP's
Extensive reporting options
Integration with Microsoft Exchange and Microsoft Active Directory
Available as an On-Premise or as a SaaS-solution

Nachteile: Clientele ITSM needs Windows 7 or Windows 10 to operate (it's not browser based yet)
The interface might be familiar to some, but out-dated looking to others.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 27.2.2018
Arjan V.
Managing Director
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.3.2017

"Great software to help us out with our business"

Kommentare: We are using Clientele ITSM for managing our projects, storing customer data and for quote management. We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system. We run quick analyses for benchmarking and we have complete overview of all important projects.

Vorteile: Dashboard functionality

Nachteile: We are using SaaS. After upgrade we have new client software to install. This should not be done after next release. That will help us very much for deployment.

Antwort des Softwareanbieters

von Mproof an 8.3.2017

Thank you very much for your review, Arjan. If we can of any assistance in the future, we'll be glad to help out.

  • Quelle des Nutzers 
  • Bewertet am 7.3.2017