ResBook

ResBook

von Tomahawk

Wer verwendet ResBook?

Boutique hotels, motels, lodges, bed and breakfasts

Was ist ResBook?

ResBook is a one stop cloud based property management system for all your reservation needs. It offers a multitude of integrations to the channels and systems you need, which is why so many accommodation providers refer to ResBook as "The Hub" of their business.
- Direct Online Bookings
- Integrates with Booking.com and Airbnb
- Optional add ons for all your additional needs - from MailChimp to PayPal we have it covered
- Pricing: Pay for only what you need, Fixed price or pay per booking

ResBook – Details

Tomahawk

http://www.tomahawk.co.nz

Gegründet 2009

ResBook – Preisübersicht

ResBook bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für ResBook findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

ResBook Funktionen

Hotelsoftware
CRM
Catering
Einzelne Immobilie
Für die Ferienvermietung
GDS-/OTA-Integration
Instandhaltungsmanagement
Integrierte Buchführung
Marketing-Automatisierung
Mehrere Immobilien
Mitarbeitermanagement
Online-Buchung
Treueprogramm
Verkaufspunkt POS
Verlängerter Aufenthalt
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

ResBook – Nutzerbewertungen

Zeigt 5 von 36 Nutzerbewertungen

Gesamt
4.1/5
Benutzerfreundlichkeit
4.1/5
Kundenservice
4.2/5
Funktionen
3.8/5
Preis-Leistungs-Verhältnis
4/5
Fern M.
Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.1.2019

"Resbook-so easy to use."

Kommentare: We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Vorteile: Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Nachteile: I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Antwort des Softwareanbieters

von Tomahawk an 24.1.2019

Hi Fern,

We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship.

Kind regards,
The team at Tomahawk

  • Quelle des Nutzers 
  • Bewertet am 21.1.2019
Charlotte M.
Director
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 14.2.2019

"Great all-rounder"

Kommentare: Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues.

Vorteile: Online access to software, can check bookings and guest details from anywhere
Clear calendar grid
Easy to get started
Support in NZ in the same time zone as us.

Nachteile: Missing a few features that would help us including:
A "dummy" line in the calendar so that we can easily move bookings around
Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder.
Lack of a standard registration form for check-in
Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type.
Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package

Antwort des Softwareanbieters

von Tomahawk an 17.2.2019

Many thanks for your review. We really appreciate your support.

I'll ask the team to reach out to you as there may be confirguration options that will help with your Cons.

Thanks again for being such a great ResBook customer

  • Quelle des Nutzers 
  • Bewertet am 14.2.2019
Trudy G.
Owner and manager
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 25.7.2019

"Resbook "

Vorteile: Under the V3 system of Resbook, everything worked very smoothly and successfully. It was a very efficient system and very easy to operate.

Nachteile: However, with my not being a technical wiz, all the added advantages of the new V12 system went way over my head, so with the additional massive increase in the annual subscription fee, I needed to look elsewhere for a more suitable management system.

Antwort des Softwareanbieters

von Tomahawk an 13.8.2019

Hi Trudy, thanks for your feedback. The team here remain committed to seeing how we can help you maximise your revenue and grow your business.

I'll ask one of our team to reach out so you can understand the improvements in V12 as we do believe these will save you money overall.

  • Quelle des Nutzers 
  • Bewertet am 25.7.2019
Alison T.
Owner
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Likelihood to Recommend
    5/10
  • Quelle des Nutzers 
  • Bewertet am 9.3.2019

"Resbook "

Kommentare: My experience with ResBook has been average to good. I have found that when I have had a problem there seems to be a tendency to pass the problem on to another agency - eg it is Resonline's fault, Expedia's problem etc, and nobody wants to really help.

Vorteile: The calendar is generally good, but I wanted to change to the new calendar and I could not find where to do that.
The financial reports are good

Nachteile: * When a guest books a room on Expedia, or Wotif or something like that and I want to put their credit card into Respay, the system often requires another verification for their card, despite the fact the card has already been verified by the other provider. This is very frustrating and embarrassing for me and the guest.
* There doesn't seem to be anywhere on Resbook where I can check whether I have sent an invoice to an agent.

Antwort des Softwareanbieters

von Tomahawk an 20.3.2019

Hello Alison,

Hopefully you've been able to activate the new calendar but if not the team will be happy to help you. I'll ask them to reach out.

The issues with payments are often due to security enforced by the card issuers but again, we're happy to review how we can simplify this for you.

Thanks for your ongoing support of ResBook.

  • Quelle des Nutzers 
  • Bewertet am 9.3.2019
Tracey S.
Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 29.7.2019

"Resbook for caravan parks"

Kommentare: The experience overall is good. Have used better as described in cons.

Vorteile: It is user friendly, easy to navigate and upload to.

Nachteile: Limited forward views in calendar default setting. Size of pics to limiting. Don't like the booking of rooms. When room type is selected you have to enter the room number before it shows availability. Need to see room type availability 1st so you know which room number you can select.

Antwort des Softwareanbieters

von Tomahawk an 14.8.2019

Hi Tracey, many thanks for your feedback.

We have some great new features rolling out in the next 1-2 weeks that will address a number of your concerns I believe.

Keep an eye on the announcements within ResBook for updates.

  • Quelle des Nutzers 
  • Bewertet am 29.7.2019