Wer nutzt diese Software?

Hotels, Hoteliers, DMCs, Reisebüros, Reiseveranstalter, OTAs, B2B- und B2C-Betreiber.

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4.9 / 5
  • Benutzerfreundlichkeit 4.8 / 5
  • Kundenservice 4.9 / 5
  • Funktionen 4.8 / 5
  • Preis-Leistungs-Verhältnis 4.9 / 5

Produktdetails

  • Startpreis 25,00 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Phobs
  • http://www.virtual-sales-office.com
  • Gegründet 2006

Über PHOBS

Maßgeschneiderte Buchungs-Engine für deine Website – Einfache Integration in deine bestehende Website – Integration mehrerer Buchungs-Engines für mehr Konversionen – Unterstützung aller Unterkunftsarten – Mobile und Desktop-Versionen – Flexible Unterkunftsinventarverwaltung – Google Analytics für Marketing- und Kampagnenverfolgung – Mehrere Sprachen und Währungen – Rentierende Tools

PHOBS Funktionen

  • Auftragsmanagement
  • Bestandskontrolle
  • Bonus-Management
  • Chancenmanagement
  • Kampagnenmanagement
  • Kanal-Analytik
  • Leadmanagement
  • Partnermanagement
  • Produkt-Management
  • Wiederverkaufs-Management
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Die hilfreichsten Reviews für PHOBS

I work with Phobs already about 7 years, and I would always recommend them.

Bewertet am 8.7.2018
Zeljko P.
IT & Digital Marketing Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All in one comprehensive solution with great support and functionality and almost all connectors available

Vorteile: - Awesome support with helpful and user friendly approuch anytime. One of best support I ever met generaly!
- Analytics is everything what Hotels need to deep dig and extract necessary information.
- Very easy to use and simple without "non logical things". Sometimes other softwares "have to use" procedures which are not logical acording to process which is done. In case of Phobs, there is no issues like that.
- Once you start to use Phobs and understand it and its fully functions, its really enjoyment to work on it, almost addictive if there is dynamic data ;)

Nachteile: - PRE/POST stay messages needs more options
- Sometimes its needed to see reservations by modifications time, and sometimes by created time. This is possible to do, but in case of bigger data or properties (cca 300+ rooms) this can be little bit copy-paste to gather all info at one place so it is possible to process it further.
- Voice module needs smaller additional thing like signature per agent, other than that its great.
- Package module needs improvement.
- Multiple Yielding rates need possibility to stop booking more easy way :) But not many companies use multiple Yielding

Efficient, customer oriented, flawless, innovative

Bewertet am 29.6.2018
Robert T.
Sales & Marketing Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software is saving Sales department a lot of time, it is efficient, it is working properly, and in the end it doen't cost a fortune.

Vorteile: Our company has started using PHOBS just 4 years ago and we only had a good experience with the software, the whole team and their customer support. We use this software for managing and connecting six hotels/villas, and the software has not failed on us nor we had noticed any flaws or errors. At the beginning, first couple of months, we had many questions regarding the possibilities and capabilities of PHOBS, and their customer support was definitely the best we encounter in last 10 years. Highly professional and well trained team, dedicated in helping and resolving any issues or doubts we had.
Plus, we are always waiting for new ideas and solutions that their team come up with, they are definitely listening their users.

Nachteile: I could try to be critical and to say - please connect to every OTA, travel agency and wholesaler, but that is not possible as there are 2 side of every connection. PHOBS is trying to connect and I was a witness many times when IT department from PHOBS has done everything from their side - but the other side was not operating properly....

Absolutely perfect channel manager / online sales experience!

Bewertet am 6.7.2018
Verifizierter Rezensent
Associate
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All our channels are up to date in real time... and we have implemented online booking system on our own website.

Vorteile: Phobs is easy to use channel manager / online sales system. Their connection with all major online travel agents is great. Customer support is very fast and reliable. Price in our opinion is reasonable. I use Phobs in Aparthotel Adeo.

Nachteile: About the functionality there is absolutely nothing. Only thing that can be improved is the design and mobile version... but this has nothing to do with functionality.

Phobs put us online

Bewertet am 7.3.2018
Verifizierter Rezensent
Chief Executive Officer
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It helped us sell our sccomodafion units online!

Vorteile: It's widely used in Croatia which makes it simple to implement im our business model. Their support is also superb and always helpful

Nachteile: It's somewhat robust, inflexible. There are also some ux and design optimisation issues that need to be done in order to make the whole customer experience look and feel better

We are working on this software without any problems for years. it is functional and easy to use.

Bewertet am 6.7.2018
Verifizierter Rezensent
manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Software is continuously developed and upgraded which is crucial for market demands. Continuous development along with prompt and efficient support make it easy on decision for us to stay loyal to Phobs.

Nachteile: There's no things I could point out as dislike. It is user friendly software and offers different possibilities.

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