Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden
CallCabinet
Was ist CallCabinet?
CallCabinet bietet einzigartige konforme Anrufaufzeichnung und Qualitätsmanagement-Lösungen durch Cloud, vor Ort, Hybrid, Skype for Business oder mobile Lösungen, die den Bedürfnissen von Telco, ITSP oder Kunden gerecht werden. Ob du dein System besitzen möchtest, oder zahlen möchtest, während du wächst: CallCabinet hat die Produkte und Business-Lösungen für dich!
Wer verwendet CallCabinet?
Netzwerkbetreiber, ITSPs und MSPs, Finanzsektor, Inkassobüros, Regierung, Automobilindustrie, Gesundheitswesen, Bildung, Energie und Versorgungsunternehmen, Call Center / Helpdesks, Online-Handel
Du bist nicht sicher, ob CallCabinet das Richtige ist?
Mit einer beliebten Alternative vergleichen
CallCabinet
Weitere gute Alternativen zu CallCabinet
Bewertungen über CallCabinet
Simply Amazing
Vorteile:
The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!
Nachteile:
There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.
I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond
Vorteile:
The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.
Nachteile:
At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.
I find the interface visually appealing, but integration was weak and support was very slow.
Kommentare:
Had trouble installing the software and was passed around from agent to agent with no solution.
I feel that the support service was pretty weak for such a high ticket item.
Vorteile:
Nice visual design Has good archiving features
Nachteile:
Service is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy
Using the quality control module on to our voice recording has improved our overall quality
Vorteile:
The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services
Nachteile:
Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.
Very happy with the product.
Vorteile:
Seamless integration with our phone system. Does everything we need it to. Wonderful customer support. Great experience!
Nachteile:
None I can think of. This product is fantastic. Very happy customer. Kudos to the product designers and the team that supports it!
