Datto SIRIS

Datto Siris - for backups that just work

Vorteile:

Their customer service during a DR is legendary... you will get white glove service once a DR situation is declared.

Nachteile:

The only drawback is that it requires their hardware.

How much is your business and data really worth?

Kommentare: Datto does everything as advertised. Fast recovery, great support and simple setup
Everything you expect and want

Vorteile:

It is amazing how many people spend money in the wrong areas. Backup and Disaster Recovery is crucial in EVERY business. One thing that stands out with Datto is the great service and reliability of a recovery. We have needed Datto 3 times over Covid at 5am Sydney time, and support were there in less than 5mins to assist. Setup is quick and easy as well. Fast and reliable recovery

Nachteile:

People will complain about the price. Yes it is a lot more than its competitors however you also get a lot more for your $$$. So really when you drill it down, its a smorgasbord of product features, speed and support. Unfortunately not everyone see this and therefore the price can be a kick back.

Stay away. Lots of choices in this industry, don't waste your time

Kommentare: I fought with Datto technical support for 6 months before they gave up on supporting their device.

Vorteile:

Nothing. It was a terrible experience all around. I stuck with them for 6 months, because I assumed that it would eventually start working reliably because they seemed like a legitimate company. We did have one month where every backup succeeded. The other fine months required regular manual intervention.

Nachteile:

I had to spend ~40 hours this year debugging the problems with their device. Many, many tickets, phone calls, emails remote sessions, checking their device, changing settings back and forth. All for a trivial one server use-case with very little data.

Complete Solution

Kommentare: It gives me peace of mind that I offer clients a solution that meets all their needs. I am very pleased.

Vorteile:

Only one vendor for a total BC/DR solution. Robust security functionalities. Easy to set up and manage. Trust that I can recover granular data, files and virtual machines, without long or laborious processes

Nachteile:

Because I am also a reseller, some customers still ask to support to tape, which is not available in SIRIS. Also, more compatibility with operating systems.

Better protection again ransomware

Kommentare: Working with Datto has been great. After we received the product separate calls were setup to walk us through installing and configuring it. Their support was great and answered all of the questions I had and made sure I was familiar with their product.

Vorteile:

We're switching from other backup software to Datto. Their backup appliance does an excellent job of keeping our data safe. I like that everyday I get a screenshot of the backed up device running. That way I know the backups will work when needed. This product also work 100% of the time. I've used other software that worked about 85%-90% of the time. This product has been consistent.

Nachteile:

Setting it up is a little difficult at first. A couple options I think should be grouped together to make it easier to find them. That's my biggest complaint, which is minor in the entire scope.