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SapphireIMS
Was ist SapphireIMS?
SapphireIMS ist eine umfassende IT-Asset-Management-Lösung. Fortschrittliche Unternehmen verwenden die SapphireIMS IT-Asset-Management-Lösung, um über eine einzige Lösung IT-Assets direkt von der Beschaffung bis zur Ausmusterung zu verfolgen, zu überwachen und zu verwalten, das Inventar zu überwachen und die Compliance zu verwalten. Diese moderne Lösung ist AI- und NLP-integriert und nutzt RTLS, IoT, Barcode, QR-Code und RFID, um Assets von überall auf der Welt aus intelligent zu verfolgen und zu verwalten.
Wer verwendet SapphireIMS?
Kleine, mittlere und große Unternehmen, die umfassende ITAM-Lösungen benötigen, mit Fokus auf dynamischem Inventar (Nachverfolgung von Basisveränderungen), Software-Asset-Management, Richtlinienkonformität und Lebenszyklusoperationen.
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SapphireIMS
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Bewertungen über SapphireIMS
In Betracht gezogene Alternativen:
Flexibility and Ease of use
Vorteile:
Very customizable and can be moulded to meet our Business needs.
Nachteile:
Patch Management Solution which has a lot of manual configurations compared to SCCM
This software has all the required features.
Kommentare: Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.
Vorteile:
This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.
Nachteile:
With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.
Support & Services
Kommentare: We are using it for ITSM & ITAM tool for JSW.
Vorteile:
Flexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.
Nachteile:
Support & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot.
I strongly recommend SapphireIMS as ServiceDesk tool
Kommentare: Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.
Vorteile:
This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.
Nachteile:
Initial configuration is little bit complicated. But this part will be taken care by their technical team.
Antwort von Tecknodreams Software Consulting
vor 5 Jahren
Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.
Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement
Vorteile:
Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.
Nachteile:
The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.
