SapphireIMS

SapphireIMS

von Tecknodreams Software Consulting

Wer verwendet SapphireIMS?

Small, Mid & Large enterprises who needed comprehensive ITAM solutions with focus on dynamic inventory(track baseline change), software asset management, policy compliance & lifecycle operations.

Was ist SapphireIMS?

SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation.

Value delivered
68% reduction in manual processes
35% improvement in personnel productivity
35% improvement in service delivery

SapphireIMS – Details

Tecknodreams Software Consulting

http://www.sapphireims.com

Gegründet 2002

SapphireIMS – Preisübersicht

SapphireIMS bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für SapphireIMS findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

SapphireIMS Funktionen

EAM Software
Arbeitsauftragsverwaltung
Energiemanagement
Facility-Management
Garantie-Management
Geräte-Management
IT-Asset-Management
Instandhaltung Planungs- und -Steuerungssysteme (IPS)
Instandhaltungsmanagement
Inventarverwaltung
Planung präventiver Wartung
Software-Lizenzmanagement
Verwaltung von Einzelteilen
Bedarfsmanagement
Beschaffungsmanagement
Compliance-Verfolgung
Instandhaltungsmanagement
Inventarverwaltung
Konfigurationsmanagement
Kostennachverfolgung
Lieferanten-Management
Vertrags-/Lizenz-Management
Wirtschaftsprüfung-Management
Konfigurationsmanagement
Problem-Management
Projektmanagement
Self-Service Portal
Störfallmanagement
Verfolgen von Vermögensanlagen
Verfügbarkeit-Management
Versions- und Bereitstellungsmanagement
Vertrags-/Lizenz-Management
Veränderungsmanagement
Beschaffungsmanagement
Configuration Management Database (CMDB)
Fernbedienung
IT-Asset-Management
Mobiler Zugriff
SLA-Management
Self-Service Portal
Störfallmanagement
Veränderungsmanagement
Wissensdatenbank

SapphireIMS – Nutzerbewertungen

Zeigt 5 von 43 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.2/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.4/5

This software has all the required features.

Bewertet am 4.9.2017
Pradeep S.
Sr.Vice President - IT
Krankenhausversorgung & Gesundheitswesen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

Vorteile: This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

Nachteile: With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

A complete IT management product !

Bewertet am 20.9.2017
Pramod V.
Tools Consultant
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features

Nachteile: Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements

I strongly recommend SapphireIMS as ServiceDesk tool

Bewertet am 12.1.2020
Jinesh T.
Project Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

Vorteile: This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Nachteile: Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Antwort des Softwareanbieters

von Tecknodreams Software Consulting an 16.1.2020

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Customizable Product

Bewertet am 20.11.2018
Harish M.
Manager InfoSec & IT Operations
Elektrische/elektronische Fertigung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Automation, Asset Management, CR,IR & SR escalations are good. The features are more user friendly. Support and all the people are very helpful.

Nachteile: Delay is closure of requests. Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced. Mobile App should be reworked and made User-friendly, current app is seams to be incomplete.

Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement

Bewertet am 9.11.2017
Aasif K.
Senior Manager - Services
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.

Nachteile: The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.