Wer verwendet SapphireIMS?
Small, Mid & Large enterprises who needed comprehensive ITAM solutions with focus on dynamic inventory(track baseline change), software asset management, policy compliance & lifecycle operations.
Was ist SapphireIMS?
SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation.
68% reduction in manual processes
35% improvement in personnel productivity
35% improvement in service delivery
SapphireIMS – Details
Tecknodreams Software Consulting
SapphireIMS – Preisübersicht
SapphireIMS bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für SapphireIMS findest du unten.
SapphireIMS – Nutzerbewertungen
Zeigt 5 von 43 Nutzerbewertungen
Bewertet am 4.9.2017
This software has all the required features.
Kommentare: Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.
Vorteile: This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.
Nachteile: With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.
Bewertet am 20.9.2017
A complete IT management product !
Vorteile: The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features
Nachteile: Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements
Bewertet am 12.1.2020
I strongly recommend SapphireIMS as ServiceDesk tool
Kommentare: Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.
Vorteile: This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.
Nachteile: Initial configuration is little bit complicated. But this part will be taken care by their technical team.
Antwort des Softwareanbieters
von Tecknodreams Software Consulting an 16.1.2020
Thanks a lot for being our valuable customer and sharing your review comments.
We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.
Bewertet am 20.11.2018
Vorteile: Automation, Asset Management, CR,IR & SR escalations are good. The features are more user friendly. Support and all the people are very helpful.
Nachteile: Delay is closure of requests. Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced. Mobile App should be reworked and made User-friendly, current app is seams to be incomplete.
Bewertet am 9.11.2017
Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement
Vorteile: Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.
Nachteile: The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.