Award Force

Kommentare: Using a designated and bespoke product like AF, has taken out so much stress and uncertainty around getting the nominations in and judged remotely. we had over 1000 entries that needed to go through a very clear and strict judging process (in light of being fare and transparent ) We could let judging take place remotely and smoothly, with the confidence of our data security and personal reputational image being protected.

Vorteile: Everything! Especially the rep our account tech support manager. she was on hand 24/7 with not just support, but with solutions, and confidence building techniques to help me take charge of the growth of our work. The platform itself, is slick, very user friendly and a 100% reliable. It gave us the confidence we needed to launch our first annual HEAT awards. this has gone so well, we are already pencilling in next years campaign. Award Force have been the first and only platform I have used for this task, but I wouldn't dream of going anywhere else.
In the grand scheme of things the cost was extremely good for all the benefits we obtained, and even though our event programme is over, we are still able use all the data for our analysis and personal development.

Nachteile: In all honesty I have very little bad to say about the whole experience. If you really pushed me for a balanced review, I would have to say that on a couple of times and considering I emailed support up to 4 times a day in the build up of our launch. that if our designated manager was out of the office or had finished for the day. The person that took over sometimes was a little enthusiastic to come back with a response and not grasp how slow I was being. That's really nothing bad just maybe a pointer for the future that they get a summary of the clients habits and personal synopsis before responding to a query.

Kommentare: I inherited an open Award season to manage and was able to come up to speed fairly quickly due to the intuitive nature of the platform and the SUPERB support I got from Award Force e.g. one on one training calls, common help tips embedded in the platform (ie don't have to go to another screen and back and forth but can take action in the platform with the tips right there on the same screen), and extraordinarily fast responses to my emails asking how to do certain things. I am managing our 2nd season and it is going very smoothly and I am digging deeper into the functionality that is available. This is our team's second year using the platform and it works extremely well for the needs that we have and I highly recommend the SW if you need to manage an Awards program.

Vorteile: The program is fairly intuitive so the learning curve is not too steep. And for the times when I have needed help, the response time and quality of support is unparalleled in my experience. I send an email, within a few hours no matter what time of the day or night I send it, someone from around the globe answers me. If further assistance is needed e.g. a call with someone, it can usually be set up within a day or two of my request. And the quality of the support is excellent. The staff are extremely knowledgeable of the product and understand the questions from a user or functionality perspective vs providing technical-speak. It seems that often times tech support for other SW I have used is staffed by technical wonks who write the code and make the bells and whistles but don't have a real understanding of the business or user function so the support comes from that perspective rather than understanding what I am trying to do and then providing a solution. Another thing that I use all the time is importing to excel to run reports. In this way, I can always have a user friendly aggregated view of what is on the platform depending on what I am needing. I love this ability to have offline access and I know some of our judges have also made good use of being able to download PDF versions of entries that they can review on the go and then come to the platform to enter their scores and comments.

Nachteile: I have come across some small functionality that I would like to have such as a bit more ability to "pretty up" my email broadcasts or filtering by 2 different dimensions to randomly assign entries for judging. With that said, the SW really addresses so many of our main needs that these issues are not an issue and I have been able to create workarounds if needed.

Kommentare: Award Force for me is the complete package, ease of is second to none and the options available within the system will cater for awards small or large, simple or complicated. Level of support is brilliant with personal service and quick turnaround. Which is a must for Award event & program managers.

Vorteile: The software can be customised to suite various award types as a result is versatile. It's certainly great for awards programs with multiple awards under different categories.
It is easy to use and modify even after set up. Good reporting capabilities and great dashboard.
Many options for judging of awards and can include different rounds as well. Good branding opportunities within the system, whether it be for your own awards program or your sponsors & partners.
From the research I have done this system is the best and is priced well.
The level of support available is great whether and you get to speak to a real person, from initial set and an ongoing basis. Many others don't offer this level of support.

Nachteile: There really isn't anything I don;t like about it. It more than suits my needs.

Vorteile: Award Force easily has the best customer support I have experienced with a product. They were timely in returning my calls and emails, and were extremely helpful in helping me customise the product for my organisational needs. Having been new to the software this year, I was able to be quickly become confident in my use of the product. The platform had zero technical issues even upon launch. I had no reports of any difficulties of users logging on or submitting entries. The reports generated from the entries were very fast and provided a high level of detail which I was able to analyse for my organisational requirements.

Nachteile: At times it was a bit difficult to locate the appropriate field when trying to make a change/text edit to the platform. This is when I would contact support and they were able to identify where I could make the change. Other than that, the other improvements identified were less about the system itself and more about how we could customise it next year to better suit our organisational needs - e.g. extra fields.

Kommentare: Overall experience is good with the tool. easy to set up and reviewing and run the nomination report. but the bug issue is keep happening all the time. this make me not very happy with this tool.

Vorteile: The structure, the analysis report, export the data I received. allow the attachment for people submission

Nachteile: there are some bugs happened in last couple of days when I open my nomination process to large audience.