Dwolla

Dwolla

von Dwolla

Wer verwendet Dwolla?

Mit Dwolla erhältst du sichere, sofort einsetzbare Zahlungstools, die das Senden und Empfangen von Geld von jeder Person in den USA vereinfachen, von der sofortigen Überprüfung des Bankkontos bis hin zu einer einfachen Banküberweisungs-API.

Was ist Dwolla?

White-Label-Lösung, die eine schnelle, einfache und nahtlose ACH-Verarbeitung ermöglicht.

Dwolla – Details

Dwolla

http://dwolla.com

Gegründet 2008

Dwolla – Preisübersicht

Dwolla bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Dwolla findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Dwolla Funktionen

Zahlungsabwicklung Software
ACH Scheck-Transaktionen
Belegdruck
Bitcoin-kompatibel
EC-Karten-Unterstützung
Geschenkkarten-Management
Integration von Zahlungsabwicklungsdiensten
Mobile Zahlungen
Online-Zahlungen
Unterschriften-Erfassung
Verkaufspunkt POS-Transaktionen
Wiederkehrende Abrechnung

Dwolla – Nutzerbewertungen

Zeigt 5 von 19 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
3.6/5
Kundenservice
4.3/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
3.6/5

Scalable service with fantastic customer service

Bewertet am 10.12.2019
Verifizierter Rezensent
CEO
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: An amazing support team that over delivers on an amazing customer experience.

Vorteile: Reliable platform that you can integrate with ease.

Nachteile: Nothing wrong with using Dwolla to date!

Great software, great API, marred by mixed quality customer service

Bewertet am 31.10.2018
Aalok S.
Chief Technology Officer
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall the experience is good. Using Dwolla as a system for sending and receiving automated payments via ACH is the primary goal and purpose. Having implemented the API, we have achieved those goals. Also having our customers go through verification and becoming verified customer records solves a major point for us as well. That said, the negative points come into play when something goes awry and you need support, or someone to talk to, and the only thing you can do is put a message in the slack channel and wait ...

Vorteile: There are many things about the system that are great. The API and the documentation are excellent. The API is extremely robust, and the platform itself is easily navigable to perform actions manually. The ability to vet users by creating verified customer records is excellent as well. The initial sales conversation is great as well, and pretty much all expectations are answered.
Even afterwards, having dedicated account managers and a dedicated slack channel are great.

Nachteile: Getting through the legal review is an arduous process.
Afterwards, support through the slack channel is a bit slow.
There is no phone based support. After the phone conversations with sales, you cannot call them back for support. There is no phone based customer support. There is no phone based technical support.

User Experience

Bewertet am 12.3.2019
Brittany M.
Customer Experience Director
Landwirtschaft, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Dwolla does what we need right now and has been great with supporting our business transactions; however, I do worry about scaling with Dwolla's limited external user support.

Vorteile: I like how Dwolla interfaces with our platform and streamlines our payment process for customers.

Nachteile: The verification process can take awhile and if there's an issue with user's verification (i.e. blurry document image, mismatched information, etc.) Dwolla doesn't notify the the user and help explain the issue. There's still a lot involvement on our side (as Dwolla's customer) to look into the issue, troubleshoot it and help the user make the correction). Overall, Dwolla doesn't really account for user errors. I'm hoping this functionality is in Dwolla's product roadmap, because I can't imagine scaling our business using Dwolla with it's current functionality . Also, the micro deposit verification method and time it takes to transact a payment from one customer to another seems too long when there is clearly the technology with other products to do even instant payments. Any way to tighten this window would be ideal.

Features good for leasing companies, ok for startups

Bewertet am 30.10.2018
Verifizierter Rezensent
Co-Founder - Creative
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer service has been prompt, but mistakes have still been made by the dwolla team in processing some transactions. The dev team at Dwolla has been very helpful and have offered very good advice. The price is below the competition but not sure the hassle to our customers is worth the savings.

Vorteile: The software allows for ACH transfers in a API at a reasonable cost.

Nachteile: API document had several errors that we had to inform Dwolla about, also not as easy to integrate as advertised. Since I believe their clients are generally leasing or real estate companies, the checks they do on our customers is not ideal. Dwolla said they regularly send customers below the age of 26 in document or retry status, for a tech app, those customers will never come back due to the hassle of the dwolla process.

API was too granular. Customer service was fantastic.

Bewertet am 19.3.2019
Anoop A.
Software Dev
Landwirtschaft, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The customer service was fantastic. Shoutout to @coolstorycory.

Vorteile: Was able to get transfers working the way we needed it to work.

Nachteile: Not enough abstraction. Was exposed to - and had to deal with - too much detail. The API was waay too granular. On each "webhook", had to do multiple calls to the api to resolve various attributes associated with the transaction. Biggest issue was that it took some doing to resolve subsequent webhooks to find out which "parent" transaction the webhook was for.