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ShipHawk
Was ist ShipHawk?
Entwickelt für mittelständische und große Unternehmen, die Bestellungen effizienter versenden müssen. Die Versandsoftware hilft, die Auftragserfüllung zu automatisieren und Entscheidungen von Mitarbeitern zu eliminieren, damit Unternehmen die Kontrolle über ihre Lagervorgänge übernehmen können. Fünffacher Auftragsdurchsatz und Senkung der Versandkosten, ohne die Mitarbeiterzahl zu erhöhen.
Wer verwendet ShipHawk?
Großpaket und LTL-Versandunternehmen.
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ShipHawk
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Bewertungen über ShipHawk
From Work Orders to Sales Orders, total visibility from the Production floor to the Warehouse floor!
Kommentare: Would highly recommend to any person looking to implement a WMS or TMS, this would be the first place I would start. Use them to build your requirements off their system and compare to the rest during your due diligence process.
Vorteile:
Ease of use of the product was key. Bringing in a new process into a fast paced manufacturing environment is never easy. The product had to be easy to navigate and troubleshoot problems in processing in order to keep productivity up.
Nachteile:
From a WMS perspective, the user interface could be a bit more modern. Not a hinderance to operations at all though.
In Betracht gezogene Alternativen:
No turning back
Kommentare: Transitioning to ShipHawk has revitalized our shipping operations. Their platform is incredibly intuitive and has alleviated a significant amount of stress. Their commitment to reliable service enhances our operational efficiency and boosts customer satisfaction, seamlessly aligning with our business objectives. ShipHawk’s exceptional customer support team is always on hand to address any queries or issues promptly. They have truly streamlined our logistics, making our shipping process smoother and more effective.
Vorteile:
ShipHawk’s team transformed our warehouse, moving us from cumbersome NetSuite and our manual labor team now works efficiently without being slowed down by computer processes. ShipHawk is simple and intuitive, barely any training needed bc it is obvious what to do.
Nachteile:
I have to be diligent to follow up myself at times after meetings on action points.
In Betracht gezogene Alternativen:
Excellent Sales Pitch with Terrible Follow Through
Kommentare: We wasted a lot of time and money waiting on them to fix things and jump through hoops when they should have been able to tell us up front that they were not a good solution for a company our size. They new we needed to operate without full automation for a while until we launched NetSuite. After 8 agonizing months of weekly setup meetings we find that there solution made it take 4.5 minutes to produce one BOL. That was the best time out of many tries. It takes 30 seconds with other systems. We set up and compared 4 other competitors while we were waiting on ShipHawk. Each one in a matter of hours.
Vorteile:
It integrated with NetSuite and offered the potential to automate our shipping process so it cut down on the number of people needed just to create BOL's. However it took so long to try to onboard we had to abandon the process because we were afraid we would run out of time before NetSuite was ready. We gave them 8 months with weekly meetings and hardly got anywhere.
Nachteile:
Terrible implementation team that spent a lot of time learning on the job.
Antwort von ShipHawk
vor 9 Monaten
Hi Jarod, We want to respond here as we have on the other review sites you have posted this feedback on. We understand that ERP projects can be delayed and that you were not ready to complete the ShipHawk integration. Successful implementation requires a collaborative effort, and unfortunately, the necessary resources and commitment weren't fully provided on your end. We are happy to re-engage and help you get back on track, but full team involvement is crucial for a smooth and efficient process. Please contact us at your convenience to discuss. We will do whatever it takes to get you back on track. We remain committed to your success and are confident that, with a collaborative effort, we can achieve your desired outcomes.
In Betracht gezogene Alternativen:
Easiest TSM Solution
Kommentare: We went with integrating Shiphawk via API and then mid-way through implemented Netsuite so we also had to switch Shiphawk over to Netsuite and basically start-over. Our first implementation specialist was not helpful and non-responsive. We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic!
Vorteile:
Implementation was easy and straight forward and a breeze to get staff trained on the new platform. I really like the rules engine. There are some unique business requirements that Shiphawk was able to accommodate. This is a biggie for us and a major win!
Nachteile:
There are some features we'd like to have, such as the ability to customize and automatically trigger a shipping confirmation. A more simplified way to brand the pick tickets, packing slip, and tracking page. Share dashboard views with your team so each person doesn't have to create their own.
ShipHawk Saves our Company Money and Time.
Kommentare: We have used ShipHawk for about 3 years and have saved thousands of dollars in shipping costs and an equal amount saved in user errors when sending packages out. Some of the features we use and enjoy are as follows. 1.) Ease of use. Smart packing is highly recommended. Once properly set up ShipHawk is very easy for the average warehouse worker to understand and use efficiently. 2.) Highly configurable rules engine. ShipHawk can accommodate almost any shipping policy into to easy to use rule sets that can be configured easily. 3.) Customer support is top-notch. I can stand behind the support that ShipHawk offers its customer base. They have always been available for us when issues arise and I enjoy working with their support team. 4.) Integrates well with Netsuite and implementation with ShipHawk onboarding team was very professional. I would highly recommend ShipHawk to other companies and have on numerous occasions.
Vorteile:
The efficiency of using ShipHawk for basic warehouse workers as well as the ease of use in administration of ShipHawk rules and users is also a big plus. Training users in the warehouse used to take weeks now in a few days they can be up to speed with most warehouse workers.
Nachteile:
I don't see a lot of cons using Ship Hawk. Updates can be tricky due to our custom instance of ShipHawk. But that con is not entirely on them.
