PatientPop

Easy way to drive up patient volume

Kommentare: The customer service has been amazing and product has been exceptional.

Vorteile:

PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy! The ease of use and online presence has helped our practice grow even during COVID.

Nachteile:

I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

Very receptive

Kommentare: Took us a while to get it up and running, but now we love it!

Vorteile:

When we have suggestions and corrections they listen and evaluate and grow the platform and improve it. They are very open and receptive to input for what works for our practice.

Nachteile:

A little slower than our previous desktop program because it is cloud based, but that is what we were looking for to run our 3 practices.

Great app

Vorteile:

Being able to message patients, patients being able to request appointments, and telemedicine

Nachteile:

Customer service could be a little better but other than that I am completely satisfied

I wanted to like PatientPop. Sadly, I can't.

Kommentare: Enormously disappointed. I switched from PPL Labs bcause that company insisted on using my URL to build my website on their platform and OWNING my website. This is a way to lock you in to their subscriptions. If you opt out, they take down your website. I left PPL Labs for that reason. I specifically asked PatientPop if they did this, and insisted that I must own my own website and my data from Google Analytics, etc. I was repeatedly told by the sales person that I would. Then, I didn't receive a copy of the contract and made the mistake of trusting what I was told. Well, Patient Pop owns my website and is holding it and my Google Analytics data hostage, just like PPL Labs. The queslity of the website they built for me is very rudimentary with little functionality.
Then, the reputation management is abysmal. In 4 months and havingseen a few hundred patients, only 5 ratings have occurred, two of which I asked for. There have been only 2 written reviews, both of which I asked for. The way they reach out for ratings and reviews is bumbling, inefficient and ineffective.
Once you are "onboarded" no one answers your questions. You get polite form emails with no real help, but this is only after long delays.

Vorteile:

There is no information they provide me that I can't get elsewhere in a better lay out.

Nachteile:

No evidence of any substantive benefit.

Increased our visibility

Kommentare: PatientPop has been very flexible with pricing and helping us to afford their plan. Customer service is amazing! They are quick to respond and resolve issues. They're great about making changes to our website and keeping it up to date.

Vorteile:

Patient Pop has increased or visibility and has significantly improved our number of new clients. It's easy to use and track.

Nachteile:

It's another system to manage which can be difficult for staff.