Wer nutzt diese Software?
We serve the NEMT market (not EMS) for providers with 200 trips or more per day.
Durchschnittliche Bewertung4 Bewertungen
- Gesamt 4.5/5
- Benutzerfreundlichkeit 4.2/5
- Kundenservice 4.8/5
- Funktionen 4.7/5
- Preis-Leistungs-Verhältnis 5/5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1990
Über TripSpark NEMT
TripSpark NEMT offers:
- Scheduling - complete management of trips, vehicles and clients/members. Automated scheduling ensures faster and more reliable scheduling with digital data collection to share mission critical information quickly, facilitating reimbursements.
- Notifications - Automate inbound and outbound communication with clients and members. Reduces call center volume, while reducing no shows and wasted vehicle miles.
- Self-service Portal
- Mobile app for drivers
TripSpark NEMT Funktionen
- Abrechnungsfähige Positionen nachverfolgen
- EMS Service Rollen-Stempeluhr
- Elektronische Unterschrift
- Tägliche Analyse der geladenen Einheit
- Verweigerung der Aussagen
Die hilfreichsten Reviews für TripSpark NEMT
Bewertet am 24.1.2018
Absolutely awesome software that can be customized to whatever your operation happens to be.
Kommentare: The benefits we have had since using this product is an increased efficiency in call taking and being able to go through scheduling quicker not only benefits the clients but for the providers as well.
Vorteile: First let me start off with the deployment team with Nadia and Amy, they were absolutely phenomenal and professional. They were able to take something completely brand new and train my staff effectively; then once everyone was trained up on it they were able to stay around for another week during the opening phase of it to make sure that if they had any issues come up that they were able to be there to take care of it immediately. Once we got everything up and running I realized we needed a couple of reports created, I was able to email my account manager and they responded really fast with a meeting time and we were able to go over everything that I needed and within a couple of days of approvals we had a custom report. Once we completed our milestones and we were then handed off from the deployment team to customer care, my CC Team who literally set the bar on customer service. they are able to get help to me as quickly as possible and they don't make things complicated but they are able to break down what went wrong and not only how to fix it, but how to prevent it from happening again. Now currently my account manager is someone who will take the ball and run with it as fast as she can so she can make sure that the client gets what they want in the time they need it by and she is a straight shooter and someone who won't stop until the job is done and we are satisfied with what we need.
Nachteile: There are not a lot of things that I would list here except for maybe a couple of suggestions, I know that when it comes to the permissions if it would be possible to add a "wizard" of some type that helps you select which roles would be needed. The same could be possibly done for the context properties or maybe like a user manual that would go over each section and what exactly they do, and the last one is somehow be able to create rides that would be going from one location to the other but they have the same address technically, but as long as they have the same address - Novus will issue an error saying it's not allowed.
Bewertet am 14.1.2020
Great Public Transportation Tool
Kommentare: Easy to use after you learn the basics, ability to pull management statistics for reporting purposes is amazing.
Vorteile: The ability to have the software in the vehicle , and the many uses for different types of public transportation. Great for NEMT or fixed route systems.
Nachteile: It does take time to learn the basics of the software, as it does with any software change.
Bewertet am 3.12.2019
Kommentare: BEST COMMUNICATION BETWEEN THE SYSTEM MANAGER AND CUSTOMERS
Vorteile: EFICIENCY , FRIENDLY TO USE AND ACCORDING THE REQUIRING OF THE INDUSTRY.
Nachteile: I THINK THE IT MUST BE MORE INTERACTIVE AND GRAPHICS UPDATED.
Bewertet am 9.12.2015
I have been working in the software for nearly four years as the primary manager of the system.
Kommentare: The customer service has always been exceptional. They are very responsive to my requests and assist without making me feel like a bother. It is very nice. The pros of the software is that it generally keeps everything moving smoothly and the data is organized. Cons is that MT is 'chunky' and, unless you know work-arounds, is not very easy to use. When trying to train, we get a number of questions about 'how come the systems isn't fully integrated so changes show up from a single change point?" Things like that.