CareSmartz360

Vorteile: This software has made it very easy to go from doing our scheduling and books by paper to an online system. We are more organized and efficient and it is making the staff and clients happy.

Nachteile: There is nothing we don't like, it has been a good addition to our office system.

Kommentare: I like the system, but you need a dedicated support person to help people get everything set up to start using the software.

Vorteile: Everything I could possibly want/need to run a home care agency. The price is 4 times cheaper than the current software I'm using.

Nachteile: The customer support needs to be better. I currently use another system for my caregivers time clocks, notes, etc... That company had someone completely set everything up and walk me through everything to make sure we understood it all. The 30 minute conference call I had with caresmartz360 was of no help. The lady only went over everything that I was already able to read about on my own. I need help setting everything up and learning their system. The ONLY think they need to improve upon, is having a dedicated professional help people set up their company to use their software. I feel like I'm on an island alone and have to figure it out myself. I know there's videos to watch, but sometimes you need that one person walking you along the first time.

Kommentare: From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.

Vorteile: Ease of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.

Nachteile: I wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”

Kommentare: [SENSITIVE CONTENT HIDDEN] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out.

Vorteile: The demo was fantastic. This literally is a good product and as a Home Care provider, this was an easy solution in managing the daily operations of my business. Everything you need to manage clients, records, staff, training etc, is here.

Nachteile: There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable". Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out. I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere.

Kommentare: indifferent

Vorteile: scheduling
tracking
ability to personalized the software

Nachteile: customers care support after becoming a member is sadly insensitive the required training are not provided in the library - would like to see more of the basic required training become available.