CareSmartz360

Great Timely Response

Vorteile:

Software Friendly. Live Help whenever I needed with quick response. Caresmart team was always following up making sure all of my concerns were resolved very friendly and polite.

Nachteile:

Software is excellent no concerns user friendly.

Exceptional Customer Service and user friendly application

Kommentare: We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well
You and your Caresmartz360 team are awesome.
You guys are my favorite home health software vendor

Vorteile:

What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!

Nachteile:

I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.

Potential but Poor Follow Through

Kommentare: We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions.

Vorteile:

It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts.

Nachteile:

We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier.

Great Customer Support

Kommentare: It is great overall. No downtime or security concerns at all. Every time we needed support, the team were very responsive.

Vorteile:

CareSmartz360+ is user friendly and easy to set up. Their Customer Support has been excellent!

Nachteile:

Initially it was tailored to US market only. CareSmartz development team were very helpful to make it accessible to Canadian based Home Care providers.

Caresmart360 Customer Review

Kommentare: Caresmart360 has well trained specialists who are accessible round the clock ready to guide you through any aspect of the learning process. The specialist assigned [SENSITIVE CONTENT]) was awesome trainer.

Vorteile:

Very easy to use. Good customer services . Availability of help-desk.

Nachteile:

Not able to periodically or daily update our clients Masshealth insurance. That feature is not yet available. I guess.