CareSmartz360

"Perfect for a Growing Agency"

Vorteile: This software has made it very easy to go from doing our scheduling and books by paper to an online system. We are more organized and efficient and it is making the staff and clients happy.

Nachteile: There is nothing we don't like, it has been a good addition to our office system.

"Way better than our old software"

Kommentare: From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.

Vorteile: Ease of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.

Nachteile: I wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”

"Amazing Product"

Kommentare: It has solved all my billing and payroll issues. The same information pulled for one process is used for the other, so you don’t have to do the same thing over and over again. And I love customer support. I don’t even have to call...chatting online works just as well. I’m glad I switched.

Vorteile: Caresmartz is very easy to use. It has cut both billing and payroll in half. Customer support is also very proactive.

Nachteile: There is nothing I don’t like. It’s an amazing tool. It’s made my life very easy.

"Just signed up with CareSmartz360!"

Kommentare: The team is very cooperative, professional and friendly. They are genuine in their commitment to help Small business like us succeed and thrive.

Vorteile: We are now in the implementation phase and excited to roll out the software to our clients and Caregivers. It appears to be user friendly and has flexibility to be customized to our needs.

Nachteile: I was initially concerned that the software is tailored to US market, but after clarification, CareSmartz360 can be customized to Canadian statutory holidays, currency, tax rates, ..etc. Also having their VP of Sales based out of Toronto is a clear and solid message of their commitment to the Canadian market.

"Can use some improvements with functionality "

Kommentare: [SENSITIVE CONTENT HIDDEN] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out.

Vorteile: The demo was fantastic. This literally is a good product and as a Home Care provider, this was an easy solution in managing the daily operations of my business. Everything you need to manage clients, records, staff, training etc, is here.

Nachteile: There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable". Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out. I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere.