Quantum MX

Aviation's leading Repair Station Work Order Software Simplifies, Saves Time and High Quality

Kommentare: I believe my pros say it all.

Vorteile:

Organized Best software for repair stations to provide a platform that organizes parts, engines, customer information, work orders and employee labor time. Allows you to track labor time to gain a plausible average to help your shop meet or exceed deadlines and also allows you to generate a full timeline to relay to a new customer you are trying to win over the competition. Data entry platform is a great feature that allows you to input as much information you have on parts, repair orders, work orders, purchase orders and sales orders. I also like that once you receive parts you have the option to scan and upload applicable documentation that can make it easy to show trace and or what tags or vendor the items came from. This by far is one of my favorite softwares to use that we have in our engone repair station since i use it for receiving and shipping but also since I am a Aircraft Mechanic i use it for labor tracking which saves the time for me having to try and remember what i did and for how long.

Nachteile:

When data entering items for someone who relies on quick and efficient work flow this part can sometimes be a drag depending on how big of a network server you have. I have had a few instances where i have dealt with the software freezing or locking me out.

Combine the best value for your money (by far) with absolutely unmatched customer service!

Vorteile:

1 The many creative features that no other software has (QMX must have been designed with a LOT of attention to detail) 2 The customer portals are amazing! 3 The low cost! 4 The blistering speed at which any issues are addressed by tech support, THEIR CUSTOMER SERVICE IS PHENOMENAL!!

Nachteile:

Inability to produce progressive invoices very effectively, and less efficient navigating through large work orders.

difficult

Kommentare: Hasn't solved any problems yet because it has been so hard for us to learn.
It's hard to understand the flow.
We've tried to implement it on the go but it appears we will have to commit a lot of time to learning the system in depth and train everyone in depth as well, learning how to work with and around it's ways of doing things.

Vorteile:

It has good potential. We can explore the system without a large commitment.

Nachteile:

Very non-intuitive. Estimate totals do not reflect customer approvals/non-approvals.

Absolute best way to computerize your general aviation maintenance shop without going bankrupt.

Vorteile:

1. Extremely affordable. Even a mechanic working out of his truck could afford it. I honestly thought the price was some kind of gimmick when they gave me the sales pitch. We're locked in on our price and they've since raised the price/ 2. Incredible customer service. Cust support representative was really easy to work with and very responsive. Plus the way they have the program set up, they can often fix problems or implement change suggestions within minutes, sometimes while you're still on the phone with them. 3. Truly web based. You're not remoting into a server that they administer on their physical premises. The program runs off of Google's cloud servers, so if you have internet (phone, tablet, laptop, whatever), you have Quantum-MX. That's apparently why it's so inexpensive. It also means they can push program changes easily and you don't even have to download updates. Every time the webpage loads, you have the latest version. 4. The reminders feature is pretty great. Our customers really like being able to see all their equipment due dates and times at a glance. It's an easy to read, graphic presentation. Status bars for each item progress from left to right and change from green to yellow to red as they get close to hitting their limit. 5. Good looking, customizable, professional invoices. 'Nuff said!

Nachteile:

About the only thing I'm not fond of is the date reporting on reminders. It works, it's just not what people are used to seeing in their logbooks. Example: if your ELT battery expires MAR 2019, Quantum reports it "due" 1 April 2019. In other words, it reports the first no-go date rather than the day it expires.

Coud be the best cost effective product on the market, but customer service is really bad.

Vorteile:

Inventory management, reminders and time settings are great, also I'm quite free to set some functions as I want and as is better for the company workflow.

Nachteile:

Customer Service. I like the functionality to create my own templates, but once they sell this service I believe they don't want to really help you just to force you into buying the extra template customization service, so eventually I face incomplete answers, lack of interest in helping the client, sometimes even rude e-mails with nothing more then a direct link to helptool page (a place that I had definitely check before if I'm trying to reach extra support. It is frustrating and also shameful because one employee is capable of blur the good image a client get from this company at the point of think, maybe I should seek another solution in the market. Sometimes I feel like the company think "they are giving me the honour to be their client" and I just have to accept it as it is.