--- description: Detaillierte Informationen über Phone.com zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Phone.com Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [Phone.com](/software/147610/phone-com) # Phone.com Canonical: https://www.capterra.com.de/software/147610/phone-com Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/147610/phone-com?page=2) > Telefonielösung mit Voicemail-Transkription, Sprachmarkierung, Terminplanung, Click-to-Call und mehr. > > Bewertung: **3.6/5** von 71 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Phone.com? Kleine Unternehmen mit mehreren Mitarbeitern unter einem Dach oder an mehreren Standorten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.6/5** | 71 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Phone.com - **Region**: Newark, USA - **Gegründet**: 2007 ## Gewerblicher Kontext - **Startpreis**: 18,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufplanung - Anrufüberwachung - Aufzeichnung - Automated Attendant - Automatische Transkription - Berichterstattung / Analyse - Bildschirm teilen - Call Screening - Call-Center-Management - Echtzeit-Chat - Elektronische Abstimmung - Filesharing - Host-Steuerung - IVR - Meeting-Management - Mobiler Zugriff - PBX - Privater Chat - Präsentations-Streaming - SIP-Trunking - Softphone - Umleitung der Anrufe - Video-Chat - Videokonferenzen - VoIP (IP-Telefonie) - Voice-Mail - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zwei-Wege-Audio und -Video ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) - [Audiokonferenzsoftware](https://www.capterra.com.de/directory/32919/audio-conferencing/software) - [Online Meeting Tools](https://www.capterra.com.de/directory/30075/web-conferencing/software) - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (465 reviews) 4. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [8x8 Work](https://www.capterra.com.de/software/187525/virtual-office) — 4.1/5 (309 reviews) ## Nutzerbewertungen ### "Phone.com is the best VOIP Office phone service" — 5.0/5 > **Rick** | *13. Juni 2022* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none. > > **Nachteile**: Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything. > > Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends. ----- ### "Look professional like a big organization" — 5.0/5 > **Chassity** | *17. Februar 2023* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours. > > **Nachteile**: I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs. > > My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use. ----- ### "Great when it works" — 3.0/5 > **Becky** | *22. November 2024* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). > > **Nachteile**: The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. > > Awesome when it works, but super glitchy and lately has been failing completely. ----- ### "Dialing for Dollars is EASY\!" — 5.0/5 > **David** | *30. Januar 2026* | Bürgerliche & soziale Einrichtungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Everything about Phone.com is terrific\! From initial setup to ongoing support, pricing, and ease of use. > > **Nachteile**: The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. > > I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. ----- ### "Sound Big For Little Money" — 5.0/5 > **JACK** | *10. August 2019* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: State of the art PBX was highly customizable and made our business sound like a fortune 500 company. > > **Nachteile**: It currently does not have a google chrome extention. > > I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/147610/phone-com?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/147610/phone-com) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten