Phone.com

Sound Big For Little Money

Kommentare: I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

Vorteile:

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Nachteile:

It currently does not have a google chrome extention.

Billing nightmare and missing critical Self-Help solutions/support

Kommentare: we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup.

Vorteile:

functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment.

Nachteile:

To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account. When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying.

Affordable but buggy

Vorteile:

Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.

Nachteile:

My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

phone.com great customer service team

Kommentare: I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.

Vorteile:

There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

Nachteile:

It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.

Good if you are just looking for a second number

Kommentare: Good product, not super great. Ended up switching to something that fit my needs better

Vorteile:

Very basic and bare bones. Good for the price depending on what you want to do with it.

Nachteile:

Integrations weren’t very friendly, and if they were, they were more expensive.