Was ist Phone.com?
Phone.com bietet ein virtuelles PBX-Telefonsystem zum Verwalten von Begrüßungen, Menüs, Routing, Nebenstellen, Voicemail, Konferenzen, Fax, SMS, Weiterleiten und mehr. Phone.com ist das führende cloudbasierte Telefonunternehmen, das sich auf die Bedürfnisse von Kleinunternehmen und Unternehmern konzentriert. Phone.com bietet nicht nur eine Vielzahl innovativer, anpassbarer und kosteneffektiver Kommunikationslösungen an, sondern stellt aus den USA mehr als 25.000 Kunden in ganz Amerika einen preisgekrönten Kundendienst bereit.
Wer verwendet Phone.com?
Kleine Unternehmen mit mehreren Mitarbeitern unter einem Dach oder an mehreren Standorten.
Wo kann Phone.com bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Phone.com
- Ansässig in Newark, USA
- 2007 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- Phone.com
- Ansässig in Newark, USA
- 2007 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
Phone.com – Videos und Bilder





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Bewertungen über Phone.com

Jack G.
Sound Big For Little Money
Kommentare: I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me
Vorteile:
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
Nachteile:
It currently does not have a google chrome extention.
Antwort von Phone.com
vor 3 Jahren
Hello Jack, Thank you for you feedback! The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature! If you ever need assistance with your account, features, or setup please call (844) 755-8566.
Brent F.
Billing nightmare and missing critical Self-Help solutions/support
Kommentare: we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup.
Vorteile:
functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment.
Nachteile:
To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account. When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying.

Matthew S.
In Betracht gezogene Alternativen:
Affordable but buggy
Vorteile:
Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.
Nachteile:
My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.
Antwort von Phone.com
vor 3 Jahren
Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you.
Verifizierter Rezensent
phone.com great customer service team
Kommentare: I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.
Vorteile:
There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.
Nachteile:
It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.
Ross L.
In Betracht gezogene Alternativen:
Good if you are just looking for a second number
Kommentare: Good product, not super great. Ended up switching to something that fit my needs better
Vorteile:
Very basic and bare bones. Good for the price depending on what you want to do with it.
Nachteile:
Integrations weren’t very friendly, and if they were, they were more expensive.