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Resolver
Was ist Resolver?
Die Untersuchungs- und Fall-Management-Software von Resolver ermöglicht es dir, Vorfalls- und Untersuchungszusammenfassungen, Interviews, Beweise, relevante Dokumente, Links und mehr an einem zentralen Ort zu sammeln. Verwalte die Arbeitslasten von Ermittlerteams effizient mit einer klaren Übersicht darüber, welchen Fällen sie zugewiesen sind, wie viele Fälle noch offen sind und wie lange sie aktiv waren. Mit diesen Daten kann dein Team Einblicke gewinnen, die es benötigt, um den Bedarf an künftigen Untersuchungen zu mindern und dein Unternehmen vor Risiken zu schützen.
Wer verwendet Resolver?
Resolver Software wird von den besten Unternehmenssicherheitsseams der Welt verwendet, um mit Riskiken verbundene Vorfälle, Sicherheitsoperationen, Untersuchungen zu verwalten.
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Bewertungen über Resolver
Resolver is another valuable tool in the belt
Kommentare: We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.
Vorteile:
Customizability of the interface, reporting, data collection, and workflow management.
Nachteile:
Features take a little longer to implement than expected but they do eventually make their way into production.
Great GRC solution for our credit union
Kommentare: Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.
Vorteile:
Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.
Nachteile:
User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.
Core daily use
Kommentare: The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.
Vorteile:
We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.
Nachteile:
The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.
Resolver - ASsoftware Company Like No Other
Kommentare: From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol
Vorteile:
Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.
Nachteile:
There's really nothing I don't like. This is truly an awesome company.
Keeps getting better
Kommentare:
Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy.
The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop.
Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down.
Vorteile:
Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost. In addition, their support team are fantastic and usually respond to issues quickly and efficiently.
Nachteile:
Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.
