Updox

Good Software

Kommentare: Overall very good.

Vorteile:

I like the options of preview documents before managing them, multiple document management, and the customer service.

Nachteile:

Wasn't truly integrated into EHR, so separate processing.

Amazingly Easy to Use

Vorteile:

The software in incredibly easy to use. I can send faxes from my medical records software to other facilities, and I can receive information and input it directly to patient files as well. This has saved me so much time, and makes running the accounts receivable portion of our business MUCH easier. The tools available cover all facets of thing I need, (highlight, redact, digital signatures, etc.) and I only needed to be shown the tools once to understand how to use them.

Nachteile:

Sometimes it takes a little while for something I've "printed" to show up in the inbox, but that would be the case for a normal printer anyway. A quick "refresh" of the page gets it sorted, but speeding this process would be my only request!

Customer service problems

Kommentare: Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.

Vorteile:

In its previous rendition UpDox was very good and easy to use.

Nachteile:

They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company.

Great software option for telemed, secure and easy to use!

Kommentare: Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

Vorteile:

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

Nachteile:

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Great Product, easy to use

Kommentare: Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

Vorteile:

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

Nachteile:

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.