Wer verwendet Updox?

Out-of-hospital providers, physicians, therapists, LTPAC facilities, community pharmacies, independent pharmacy, hospital systems

Was ist Updox?

Organize all patient communications, secure & SMS texts, secure email, e-faxes, referrals, reminders, and even video chatin our all-in-one engagement platform - just one inbox!

Trusted by more than 350,000 users and 125 million patients and integrated with more than 100 electronic health records, Updox is a cloud-based, HIPAA-compliant solution offering a broad set of capabilities that increase patient engagement, improve internal productivity and increase revenue.

Updox – Details

Updox

http://updox.com

Gegründet 2009

Updox – Kostenübersicht

Updox bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Online

Updox Funktionen

Patientenbindung Software
Fortschrittsverfolgung
Kollaboration
Mobiler Zugriff
Patientenportal
Patientenweiterbildung
Persönliche Gesundheitsakte
Pflegeplanung
Selbstorganisation
Terminplanung
Textnachrichtenversand
Elektronische Rezepte
Fernbehandlungspläne
Für medizinische Zwecke
HIPAA konform
Medizinische Abrechnung
Mehrfach-Anbieter-Praxis
Onlineformulare
Persönliche Nachrichten
Termin-Erinnerungen
Terminplanung
Videokonferenzen
Übungs-Management

Updox – Nutzerbewertungen

Zeigt 5 von 63 Nutzerbewertungen

Gesamt
4,4/5
Benutzerfreundlichkeit
4,4/5
Kundenservice
4,2/5
Funktionen
4,3/5
Preis-Leistungs-Verhältnis
4,5/5
Sheila B.
Nurse Practitioner, owner
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.5.2020

"Great software option for telemed, secure and easy to use!"

Kommentare: Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

Vorteile: The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

Nachteile: I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

  • Quelle des Nutzers 
  • Bewertet am 12.5.2020
Frank B.
Physician owner
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 19.5.2020

"Updox"

Kommentare: Only wish that we could have our office phone number identified when texts and calls go to the patients.

Vorteile: Allows rapid secure text messaging from my computer to patients. Ease to set up and learn.
Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes.
Charges are not per document or usage per client.
Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Nachteile: Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

  • Quelle des Nutzers 
  • Bewertet am 19.5.2020
Stacy C.
Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 8.1.2020

"Chronic Issues "

Kommentare: Many errors. Chronic issues. We often have to contact support. I believe that the system is slow and outdated. Has some great features, but is so slow, when doing anything. We purchased because this product is recommended by our EHR, but the compatibility isn’t impressive.

Vorteile: The ease of the software is easy, as long as it is functioning. We love the reminder dashboard, we however sometimes wait for hours to send or receive electronic faxes.

Nachteile: We have chronic errors, and delays in the importing of documents from Updox into our actual EMR. It is supposed to work with our existing ehr, however we have major delays when importing urgent reports into patient charts

Antwort des Softwareanbieters

von Updox an 16.1.2020

Thank you for your review of Updox. We appreciate the feedback and forwarded this information to our Support team who will reach out to you for resolution.

If you do experience any downtime, please check our status update page - status.updox.com. Our status update page will notify you with any issues, provide resolutions and workarounds.

If you do have any future questions or concerns, please contact your dedicated Customer Success Manager to ensure you get the most value out of your Updox experience.

Thanks for Updoxing!

  • Quelle des Nutzers 
  • Bewertet am 8.1.2020
Dan B.
BH Director
Medizinische Praxis, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 12.5.2020

"Updox Video"

Kommentare: Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

Vorteile: The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Nachteile: We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

  • Quelle des Nutzers 
  • Bewertet am 12.5.2020
Christine M.
physician
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.5.2020

"Updox Video Chat is an excellent addition to my practice"

Kommentare: We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.

Vorteile: Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

Nachteile: It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature.

  • Quelle des Nutzers 
  • Bewertet am 15.5.2020