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MassageBook
Was ist MassageBook?
Für Masseur*innen:
MassageBook ist eine webbasierte Praxisverwaltungssoftware für Desktop-, Mobilgeräte und Tablets, mit der professionelle Massagetherapiekräfte und Fitnesstrainern Geschäftserfolge erzielen können, indem sie die Planung, das Marketing und die Online-Geschäftsfunktionen vereinfacht.
Für Kund*innen von Massage- und Körperarbeitsdienstleistungen:
MassageBook ist das führende nationale Verzeichnis von professionellen Massagetherapeut*innen, das den Prozess der Suche nach lokalen Massagetherapeut*innen vereinfacht.
Wer verwendet MassageBook?
Dank der Software sind kleine bis mittlere Massagepraxen, Fitnessstudios und Day Spas wettbewerbsfähig.
Du bist nicht sicher, ob MassageBook das Richtige ist?
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MassageBook
Bewertungen über MassageBook

Perfect Experience, Highly Reccomend!
Vorteile:
The staff are always right there to help solve my issues. Plus, I’ve never had to wait very long for an agent.
Nachteile:
I haven’t found anything I dislike, so far.
In Betracht gezogene Alternativen:
Best program with the Best people!
Kommentare:
From 2018- present I have watched them continually improve their program.
And they were extremely compassionate during Covid 2020; says a lot about a company
Vorteile:
People can book their own appointments, freeing up my time.
Nachteile:
There isn’t anything I dislike. I mean, I’m not fond of their online credit card rate but they are probably below everyone else.
Could be great... but it's not even good.
Kommentare: It is an extremely frustrating time-sink. In its current state, I wouldn't recommend it to anyone.
Vorteile:
Customer Service: Excellent, but would be better if it was available on the weekend. But the reps are patient, kind, and - with rare exceptions - well-versed in the workings of the software.
Nachteile:
Thank goodness for the excellent customer service, because I spend about 8 hours a week in chats with them trying to figure out workarounds to make it possible to do the simple things I need to do using their very limited feature set. There are so many extremely basic problems with this software that I just don't have the time to list them all. I just got off of the second support chat today, making it 2 hours for today. One example of these basic flaws is the character-count restrictions: 1. Character-count restrictions are not stated at the top of the text field, so you have to write something, hope it fits, and then spend time editing it when you find it's twice the allowed length. 2. When you go over the limit, the char-count info appears, but doesn't tell you if the number does or doesn't include spaces. 3. I tried with and without spaces, and even with the latter effort coming well-under the stated char-count, it wouldn't accept the text (I did try filling out the rest of the fields and saving and the char-count warning remained and it wouldn't save). 4. It turned out that the software was counting some kind of invisible characters that can exist when you copy and paste, so I had to copy and paste my text into an editor and remove the formatting, then copy and paste it again into the MB description field. 5. All of the char-counts are woefully small, leaving users to work themselves into knots trying to cram in the relevant info while also being clear. In some cases, it's simply not possible (the description fields for regular services, for example, are a mere 512 characters - that's only about 80 to 100 words). 6. There's no field specifically for restrictions. This is a pretty significant oversight, IMO. As I said, this is just the most recent example of the many, many problems I've faced with this software. I think they've said, "sorry, that's not possible and there's no workaround" about 10 times, just this month. When I've inquired as to why these basic features are not being fixed or added, I'm told they're working on a big payment processing update. Ironic, cause that's one thing that works without any issues.
A great system that is user friendly and has all the important features at a very reasonable price.
Kommentare: Great service, always ready to help. I've never had an issue they weren't able to help me with.
Vorteile:
Ease of use. Mobile program, has everything I need in one place.
Nachteile:
I have no complaints at all! This is a well thought out program.
In Betracht gezogene Alternativen:
Saved my life
Kommentare: I love that I can call right away and talk to someone or send a quick email and get a response in such a quick time. I’ve had clients with strange request so normally I wouldn’t have to call them because everything’s right there on the website for anything you need to know.
Vorteile:
There’s no way You can work after work by communicating with everyone while trying to make dinner. This is the only way you can have a life outside of work.
Nachteile:
There were a couple little issues at the beginning, but they are so eager to learn and want to help you. I don’t think they realize how busy I was and they stepped up and wanted to learn how to make it better.
In Betracht gezogene Alternativen:
Massage Book for a one person business
Kommentare: I'd say it was pretty good, I liked the features, and the price was pretty reasonable. The ease of use was around the middle. Some things were harder than others but I really appreciated it as a single business owner.
Vorteile:
It allowed me to have online booking for my business and had the option for clients to pay up front rather than at the time of service.
Nachteile:
It was hard to know how to make my massage book page more visible on their platform, especially according to search engines.
Happy muscular therapist
Kommentare: It was very easy for me to set back up again
Vorteile:
I like that there is always a way to connect with someone who can send my links to the problems i sometimes have. I regret having left MB in the past. Most of the others sites I've come across are horrible for massage therapist. I like the video tutorials.
Nachteile:
I would like better options with some of the intake forms. Such as: removing the year for the DOB. Not everyone wants to add the year they where born. Month and date is sufficient. Also I recently wanted to Choose the number of 90 minute sessions allowed within a day.It says that I can have that option but I did not see a way to implement that option on my schedule.
Antwort von 2Book
vor 7 Monaten
Hi Zola! We're so glad to have you back on MassageBook. You can definitely customize your intake form to include only the month and day. The intake form is fully customizable, so you can remove the default birthday field and add your own with just the month and date. Reach out to the team if you need any assistance with this or any other questions! We look forward to having you on the platform for many more years to come! Have an amazing week, Rachel
In Betracht gezogene Alternativen:
Great platform
Kommentare: Excellent! The platform is user friendly, easy to set up and the automated reminders are helpful.
Vorteile:
User friendly! Very easy to navigate for both the company & clients
Nachteile:
One person can not book for themself and someone else. We get a lot of couples booking under one client’s profile.
In Betracht gezogene Alternativen:
MassageBook for Life!
Kommentare: They solved my issue & helped me learn more.
Vorteile:
They are always willing to adapt & add better & convenient features to their program for our benefit, not the company. They have always been helpful.
Nachteile:
Absolutely NO cons at all, I have NO complaints
In Betracht gezogene Alternativen:
User-friendly tool for massage therapists
Kommentare: I have been using MassageBook for several months and am very happy with the overall product.
Vorteile:
Ease of use and the number of features that MassageBook offers within one service.
Nachteile:
Lack of control over data, such as mailing lists. I want to be able to see who is clicking on the links in my newsletters and add Google Analytics to the web page.
Easy to use and great customer service
Kommentare: Exceptional service for a great product.
Vorteile:
When I have a question I can call and I always get a knowledgeable person who is polite and helpful.
Nachteile:
There are certain features I would like to see, but they are constantly working on adding more value.
Antwort von 2Book
vor 8 Monaten
Thank you, Patty! We take customer service and customer support very seriously around here. Our customers are absolutely everything to us, and ensuring you can reach us when you need to is vitally important to running a business. I'm glad you've had a positive experience with our team! Have a wonderful day.
I love massagebook
Kommentare: I love massage book every time i call in for assistance they go above and beyond to help me and that means a lot to me when you are trying to learn how to run the admin side to your business. And just overall helps to make your business a successful one so thank you!!!
Vorteile:
I like the fact that it is user friendly. There are a few features that i would love to be updated on the site such as the mobile app where i can access my services instead of having to hop on my desktop to do it. Other than that i am so thankful for this software because as a business owner I don’t need something that is difficult to navigate. I want to be able to focus on the gift and talent that i have as a massage therapist and not have to worry about something going wrong on the admin side since i am currently the only one working my business right now.
Nachteile:
I would like to access my service menu on my mobile app instead of going to the desktop to do it.
Antwort von 2Book
letztes Jahr
Hi Michelle! We're so glad to hear how much you love MassageBook and how we've been a good resource to you as a practitioner / owner! It's our pleasure to serve you and have you on board. We're working to get the Service Menu integrated into the new MassageBook Manager mobile app. We'll definitely send out an announcement once its live! Have an amazing week :)
Massagebook makes me $
Kommentare: They're friendly and helpful and responsive and everything is super easy to set up. I feel like they held my hand the whole way through.
Vorteile:
Appt reminders and email campaigns are money makers for me.
Nachteile:
Wish I could add a blog to the free website that comes with it. And would like an option to set up remote services like Reiki over Zoom. But those are just minor compared to everything else I get.
Antwort von 2Book
letztes Jahr
Hey Amy! We LOVE having you on board! Thanks for the great review and for sharing all of the little (and big!) ways that MassageBook has helped your practice. We look forward to continuing to develop the features and solutions that providers like you need to run their practice. Have an amazing day!
In Betracht gezogene Alternativen:
Essential for all Massage Businesses
Kommentare: Essential to growing my practice and for repeat business.
Vorteile:
Amazingly easy interface for clients and for owner. Automatic appt reminders. Detailed client booking history. Fabulous support staff. Helped my business grow during covid due to the ease of online booking. Simple ways to get gift certificates.
Nachteile:
They added in all the features that I had hoped they would add.
Antwort von 2Book
letztes Jahr
Hi Kelly! Thank you so much for this wonderful review. We're so glad we've been able to support you and your practice, and look forward to celebrating your continued success!
Love Massage Book!
Kommentare: I had an awful product before MassageBook. They literally just stopped one day, and you couldn’t get ahold of them at all. I switched to MassageBook. It is very reliable, professional, and easy to use!! Won’t go anywhere else!!
Vorteile:
MassageBook is so easy to use!! I am not very technical savvy, and it is so easy for me.
Nachteile:
I love everything about Massage Book!!!!
In Betracht gezogene Alternativen:
Great solution for running my successful massage business
Kommentare: Excellent. Support is always responsive. The program gets more robust with each upgrade.
Vorteile:
It is a one stop app for running my massage business. I picked it when I started almost three years ago and it keeps getting better. Support is always there if and when I need it.
Nachteile:
Nothing. I would like the receipts I send to clients by email to include a list of their next appointments. This not a con but would be yet another way for the program to help me be successful and fully booked.
Antwort von 2Book
vor 5 Monaten
Thank you so much for the fabulous review, Polly! We're so glad that the software is making a difference in the running of your practice! Thank you for the suggestion for adding upcoming appointments onto receipts. In the meantime to stay fully booked, ensure you are utilizing the following features, or reach out to Support Team and we can demo them for you!: Autopilot emails (re-engage clients after their appointment and when they haven't booked in awhile!), Memberships for monthly recurring revenue, Email Campaigns (specifically using the filters for targeting groups of clients), and Google My Business integration for adding a Book Now button to your Google search results. We look forward to helping you grow! :)
Best Massage Management Software Available
Kommentare: Excellent... best software available and the company is super responsive and continuously updates and adds new features.
Vorteile:
Everything needed for a successful massage business, easy to step up and use. Online booking is a must have.
Nachteile:
I like this product... haven't found anything I dont like yet. Been using it for 7 years.
Antwort von 2Book
vor 8 Monaten
Thank you, Bill! Its our pleasure to serve you and your clients. Thank you for trusting MassageBook for your practice. We're here for you and will continue to develop the features our practices want and love! Have an awesome day.
Great Product with a Great Team
Kommentare: The team at massagebook together with the experience thus far in 6+ years using this product I truly can say it's been a delight.
Vorteile:
Massagebook offers great value for money and the team are always at hand to answer all of our questions. They never went more than 24hrs to get back to us. They are a growing company which means they welcome and receive feedback and work towards refining their product. We have great experiences with every one of their staff and continue to work together to optimize the experience further.
Nachteile:
We have been unable to connect Massagebook with other payment processing companies in order to save on card fees and although they have a feature that can cut the cost on this, it doesn't make sense across the board. We would love to be able to see more reports such as pre-paid fees.
Years In, still here.
Kommentare: 1st year was free to use. That has inspired loyalty. I wish it were cleaner, and easier to use for clients. (They HATE having to set up an account).
Vorteile:
Ability to schedule multiple locations. This is why I've been using this service for this long. Discounts available per each location. Customer service is top tier. They either pick up or call. They definitely respond to emails.
Nachteile:
The app was finally updated, however it's still lacking some functionality with the desktop version. Reviews accrued over time belong to Massagebook. Doesn't integrate with Google Calendar
Easy to use, but needs work!
Vorteile:
Scheduling and booking is easy from the app and website.
Nachteile:
It often double books on sessions that require two massage therapists, as it only cares if you have one available. No way to set a service to require two staff members. Add ons don’t allow a time allotment or associated service provider, so can’t be used or they double book staff members.
Antwort von 2Book
letztes Jahr
Thank you, Theresa, for your review. We definitely understand the value of being able to book couples massage as well as packages (time on add-ons!). We hope the current workaround we have in our Help Center is valuable to you, but if not, give us a call and we can walk you through what solutions we may have in the meantime until we've developed a multi-provider functionality for appointments. Thank you for choosing MassageBook for your practice, and I hope you have an amazing week!
Loving MassageBook
Kommentare: I started using MB at least 5 years ago. Keeps me on my monthly track
Vorteile:
Easy to use. Does everything I need for now. One of the best value products for organizing your massage business
Nachteile:
Has way more option than I need. I should probably downgrade to a cheaper version.
Massage book
Kommentare: Not my favorite software, was not as efficient as other ones I used. It always did duplicate clients and did not catch it
Vorteile:
It was nice to keep track of clients liked the color coded if multiple people on it
Nachteile:
It was always glitching and a bit harder to set up, the soap notes were not great. Only one reminder
MassageBook Review
Kommentare: Great support team. Usually resolved in same phone call
Vorteile:
Ease of use. Integration with other products
Nachteile:
Would like more default setting options. Like color coding, easier alphabetizing, more view options
Massage Book Is Highly Recommended!
Kommentare: You get a lot of features for a fair price. Also, it was easy to work with support staff.
Vorteile:
It's a streamlined CRM. Support staff are professional and knowledgeable!
Nachteile:
It's difficult to find the actual credit card processing fees being charged by Massage Book for client transactions. This data is needed for bookkeeping purposes.
Antwort von 2Book
vor 3 Monaten
We love to hear it, Ted! Thank you for being a member of MassageBook. Don't hesitate to reach out to our Support Team for assistance with reporting on credit card fees. Our fees are the standard rates charged by Stripe / Square, and nothing more. We look forward to talking to you soon!
Getting MassageBook was the beginning of feeling in control of my business!
Vorteile:
Easy set up. And there's so much help available for any questions I had.
Nachteile:
MassageBook did not have an option for two therapist who share the same room. Booking gets a little confusing when we share one room.