Was ist K9 Koordinator?
Webbasierte Lösung, die das Haustiermanagement mit Haustierpensionen, -pflegesalons, -trainingseinrichtungen, -tagesbetreuungen und mehr ermöglicht.
Wer verwendet K9 Koordinator?
Haustiermanagement-Tool, das kleine und mittlere Unternehmen bei der Pflege und Tagesbetreuung unterstützt sowie Tierpensionen, Haustierresorts, mobile Salons und beim Ein- und Auschecken.
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Bewertungen über K9 Koordinator
Can't Live without It
Kommentare: Great software that does everything: boarding, reservations, run cards, reports on almost everything you'd want to know including past years profits, reservations, new clients, etc. It is very easy to use, luckily, because it seems almost impossible to get a hold of customer support--unless they think you are a future customer. They also charge a lot each year for the "license" and for "support." Even though I am totally non-tech I have gotten pretty good at trouble shooting and never have to call them to "fix" anything. I have used it for at least 6-8 years and I can't imagine running a boarding kennel without it.
How much of the "office work/paperwork" it does. I especially like the reports and run card features.
Customer non support and expense.
As of mid 2017 they greatly improved their tech and customer support! Almost gave up on them.
Kommentare: A successful start-up pet care business.
In about mid 2017 to our surprise the company got it's act together and greatly improved their tech and customer support!! We love k9 koordinator now! It's affordable, the interface and many functions are handy and easy to use and now their tech support is at the ready to walk you through if needed. We're so accustom to the software that we rarely need any help, the main problem k9 had been having is changing it's clients over to a new cc processing gateway service and working out the bugs. Now that they got this area tackled it's been smooth sailing. I have to give them credit for getting their stuff together! They really worked hard to get it right after extended period of neglect, all I can say is I'm glad we did not try to move all of our files over to a new company, would have been a headache and expensive. We hope k9-bytes keeps up the good work! Like I said we love this software, it's not flashy which is fine by me, for our kennel / daycare / grooming business - k9 does it all for us!! I would recommend this software to any pet business.
We've been using k9 bytes K9 koordinator four approx 8 years. Company changed hands in about 2015 and their customer service and tech support suffered. So we looked around off and on to change to a different kennel software or cloud service but never took the big step to change over, until about mid 2017 we we're about to give up due to lack of tech support... see above pros
Stay away from K9 Bytes or K9 Skye!
I inherited K9 Bytes when I purchased the business 2-1/2 years ago. In that time I have pulled my hair out trying to use it.
We are never able tie-out our deposits to revenue because of the retarded way they handle sales discounts and prepayments, so we have a line in our P&L called "Business System Error." I discovered the hard way after our first year it does not calculate sales taxes correctly, and wound up losing more from it doing an incorrect calculation on state sales taxes.
The program crashes many times a day for no apparent reason and has to be restarted. It changes dogs from unrelated clients, deletes clients and dogs, adds charges on current invoices for events 8 years in the past, and is generally a horrible business system. Calls to their Tech support are a complete waste of time. Their staff has poor language skills and never ever seem to be able to correct basic problems usually saying "our programmers are working on a fix" which never comes. More than 20 calls to Senior Management go to deaf ears. Their owner and CEO apparently don't care that they are hemorrhaging clients. Believe me I have tried to get someone over there to help me because conversion has a huge cost to the business in lost productivity - but they obviously don't care.
This without a doubt the worst supplier I have ever used in my 35-year career. We are currently migrating to another vendor's product and will never look back once we convert! Yes it's cheap and that's what it's worth. Stay away!!!
It's very cheap
Customer support is atrocious. The program has numerous issues - none of which they ever correct.
I had 5+ years of headaches
Other than a few key features, it was just a joke. Nice run cards and a facility map are not worth the headache you get daily with this.
They have been working a cloud based version for YEARS. As of me shopping software for a new facility last year, they still had not gone live, despite getting a "coming soon" notification about it a year before.
Unless they do a COMPLETE overhaul and fix the major, major flaws in the customer/tech support, I really recommend staying far, far away.
- I really liked the way the run cards are set up. Of all the programs I've used, theirs is my favorite. - Ease of setting up feeding and medication instructions is super easy, no need to put in the same instructions multiple times for multiple meals. - I do like the facility map rather than just a list of rooms.
Customer service and tech support is HORRENDOUS and this aspect alone if why I tell people to stay away. - There is no after hours, weekend, or holiday support PERIOD. There were times I had to back track on a holiday weekend to figure out reservations and check people out. It's an hours long process. - Down time when the software was down was equally awful, even when it happened during times when support was available. - Often times the support really didn't understand the issues when we had them well enough to actually help. Once the support was outsourced, it really went down the drain. Support did not have a good grasp of the software.
OK Software the worst customer service & tech support EVER!
Kommentare: We have used k9 bytes (k9 Koordinator) for quite a few years because the idea of switching was scary. There is a maintenance fee of nearly $1000 a year which is affordable compared to some of the monthly fees other kennel scheduling companies that are out there. The problem is you pay that fee and get zero help with the issues that you cannot work around. For the last year (since October 2015, it is now December 2016) the issue with not being able to run credit cards with expiration dates past 2020. I called multiple times to try and fix the issue and for an entire year was told our programmers are working on it. Not being able to accept credit cards is a huge issue that should not have taken over a year to fix. I still don't know if they have fixed it we switched to another company on 11/12/16. It takes a lot to learn a new system and transfer everything you have, I know I just did it. I wouldn't recommend going to a company who's tech support has been outsourced and when you call customer service you have to leave a message for someone to call you. It is a very frustrating never ending the cycle with them.
There are some really good features but nothing that other companies don't have.
Dated and the worst service I have ever encountered