Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist AlayaCare?

AlayaCare ist eine durchgängige Plattform für die ergebnisorientierte häusliche Pflege durch Hauspflegeanbieter- und -dienstleistungsunternehmen mittlerer bis Enterprise-Größe. Zu den Leistungsmerkmalen gehören die klinische Dokumentation, Back-Office-Funktionalität, Remote-Patientenüberwachung, Kunden- und Familienportale sowie mobile Betreuungsfunktionen. Die Lösung unterstützt nicht-medizinisches, Therapie- und Pflegepersonal sowie persönliche Hilfskräfte für Unternehmen in Kanada, den Vereinigten Staaten und weltweit.

Wer verwendet AlayaCare?

Hauspflege, Häusliche Krankenpflege, Private Hauspflege (Kranken- und nicht-medizinische Pflege), Pädiatrie und Medicaid-Anbieter, Heimpflege, Gemeindeprogramme

AlayaCare Software - 1
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Du bist nicht sicher, ob AlayaCare das Richtige ist? Mit einer beliebten Alternative vergleichen

AlayaCare

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1.000,00 $
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über AlayaCare

Durchschnittliche Bewertung

Gesamt
3,9
Benutzerfreundlichkeit
3,9
Kundenservice
4,1
Funktionen
3,7
Preis-Leistungs-Verhältnis
3,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
32%
4
37%
3
21%
2
5%
1
5%
Kristin
Kristin
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Best Homecare Software

5,0 vor 3 Jahren

Kommentare: Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Vorteile:

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Nachteile:

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Emily
Owner / Director of Clinical Services in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

More of a Partner than a Vendor

5,0 vor 3 Jahren

Kommentare: Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Vorteile:

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Nachteile:

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

Anthony
Act. Exec Dir in USA
Einzel- & Familiendienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Too top-heavy

3,0 vor 3 Jahren

Kommentare: Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Vorteile:

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Nachteile:

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

Bobbi
Program Manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

AlayaCare software review

4,0 vor 4 Jahren

Vorteile:

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Nachteile:

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Mark
Executive Assistant in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Upgrading our software experience

4,0 vor 3 Jahren

Kommentare: The largest business problem we were solving was selecting a solution that would allow ease of use for our field staff, including having all necessary forms online as well as allowing our hourly staff to use a mobile app to communicate with the home office.

Vorteile:

I like that this software is web-based and can be accessed easily if you have the link and proper credentials.

Nachteile:

Migrating data from our old system did not happen as expected. We assumed we could move our entire historical database over to ensure whenever we needed old information we had easy access to it. When it was time to do the data migration, we were advised that we had to truncate the history to a little more than 1 year.