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EasyCall Cloud
Was ist EasyCall Cloud?
Die Online-Software EasyCall Cloud für Callcenter bietet maximale Skalierbarkeit und Flexibilität für die Verwaltung von Online-Callcentern. Klare Preise und Auftragsverwaltung, Aufladen für Sprachanrufe, geografische Nummern und eingehende Kanäle. Alles ist einfach und wird sofort ausgeführt.
EasyCall Cloud garantiert gebrauchsfertige VoIP-Leitungen und vorteilhafte Tarife für nationale und internationale Anrufe, über Festnetztelefone und Handys.
Wer verwendet EasyCall Cloud?
Kleine bis große Callcenter, Inbound- und Outbound-Teleselling – Outbund-Telemarketing
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Bewertungen über EasyCall Cloud
EasyCall Rating
Vorteile:
It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts.
Nachteile:
When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience.
Programma perfetto per la gestione delle chiamate
Vorteile:
Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate.
Nachteile:
Non abbiamo riscontrato particolare svantaggi per il software.
Connection management tool
Vorteile:
The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities.
Nachteile:
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure
Freedom for your business
Vorteile:
The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow.
Nachteile:
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
Easycall Cloud Evaluation
Vorteile:
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
Nachteile:
I think it should be improved, the reporting part was the only negative point I found.
