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Hemlane
Was ist Hemlane?
Erschwingliches Immobilienmanagement für Langzeitvermietungen:
Hemlane ist eine intelligente und moderne Technologie, die Management durch intelligente Software und Zugriff auf Agents vor Ort durchführt. Sie wurde für Personen, die zwischen 1 bis 100 Mietobjekten besitzen, entwickelt.
Wer verwendet Hemlane?
Das Unternehmen arbeitet mit Mietportfolios zusammen, bei denen die Personen mit Eigentum und das Management nach einer transparenten und automatisierten Plattform zur Verwaltung suchen.
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Hemlane
Bewertungen über Hemlane
In Betracht gezogene Alternativen:
I don't feel like I'm self-managing
Vorteile:
I've used the system for over a year and the entire way, Hemlane's service coordinators have made me feel like they are on my team, proved to be critically important parts of my team, allowing me to feel confident that our tenants (and properties) will be taken care of.
Nachteile:
This is me being picky, but reporting can be slightly improved. Again, being picky, extremely picky.
Antwort von Hemlane
letztes Jahr
Thank you so much for taking your time in reviewing us Jay! We love hearing that the switch to Hemlane has streamlined your rental business!
Hemlane is what all other property management softwares should be looking to replicate.
Kommentare: I am truly delighted with Hemlane software. Its intuitive design and user-friendly interface makes navigation a breeze, substantially simplifying the property management process for me. The remarkable ease of use it offers has brought about significant improvements in the overall efficiency of our property operations. But what sets Hemlane apart is their exceptional customer service, always ready to assist, proactive, and remarkably personable, truly epitomizing what a customer-centric organization should be. Moreover, the positive feedback from our tenants reaffirms our decision. They find the platform incredibly convenient to use, making their interactions with us smoother and more satisfactory. All in all, Hemlane has not only streamlined our processes but also fostered happier relationships with our tenants, which, I believe, is a testament to its top-tier service.
Vorteile:
Ease of use. Intuitive. Easy for tenants to use. GREAT and I mean GREAT customer service.
Nachteile:
I can't think of any at this time. About 2 years into using the service.
Antwort von Hemlane
letztes Jahr
Thank you so much for taking your time in reviewing us Javier! We love hearing that you have been able to streamline your business and that our support team is able to help foster a positive relationship between you, your tenants, and Hemlane!
Thank you [sensitive content hidden]!)
Kommentare: Really good. Lots to explore. I have already attended a webinar discussing self management. Thanks to[sensitive content hidden] etc.) I have now progressed to self management of my out of state property several months ahead of schedule.
Vorteile:
[sensitive content hidden] the Manager and [sensitive content hidden] at Support were both fantastic. I was in a very sticky situation with my Property Manager who was terrible, and wasn't doing her job. It took quite a few phone calls over several weeks to fix the situation, that required some finesse, and [sensitive content hidden] were up to the job! Thank you so much.
Nachteile:
Really not too much. I liked the webinar about self management. I don't know if I would trust all potential renters to return the property key 100% of the time, and not damage the property in any way (I know, very conservative approach), but I am open to learning more.
Antwort von Hemlane
vor 3 Wochen
Thank you for sharing your journey with Hemlane! We're thrilled that our team could help you navigate through such a tricky situation with your property manager—it sounds like it took some serious finesse, and we’re so glad we could be part of the solution! 🎉 We love hearing that you enjoyed the self-management webinar, and it’s awesome that you’re ahead of schedule with your property. If you’re ever looking for more tips or strategies, we’re always here to help you feel confident every step of the way! There’s definitely a lot to explore with Hemlane, and we’re excited to see you continue progressing on your self-management journey. Thanks again for trusting us with your property, and we’re always just a call (or webinar!) away if you need anything else!
In Betracht gezogene Alternativen:
Horrible Communication
Kommentare: Probably altered my life and tenants lives by withholding payments without proper notice and never told you did until I called in 6 days later
Vorteile:
Repair Coordination. It’s a way to be hands off.
Nachteile:
The way Hemlane communicated. It’s not proactive and they always blame you. Horrible ways of communicating
I love working with Hemlane
Kommentare: My experience working with Hemlane is great. I recommend it to other Realtors like myself and investors interested in rental properties.
Vorteile:
The Hemlane platform is easy to use. It helps me manage the properties that I manage for my clients. The best part of Hemlane is the people. From the [sensitive content hidden] to the maintenance coordinators, they are all friendly and helpful. You can tell that they want you to succeed. They respond on weekdays and weekends to make sure all is well. I really enjoy working with Hemlane.
Nachteile:
There is very little that I don't like. I can't think of anything at the moment.
Antwort von Hemlane
letzten Monat
Hi Lev, Thank you for the fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Hemlane, not just with the platform but also with our team. 😊 It means a lot to us that you feel supported and that our team is helping you succeed—weekends included! We appreciate your recommendations to fellow realtors and investors, and we're grateful to be part of your property management journey. If anything comes to mind that could improve your experience further, don’t hesitate to let us know! Thanks again for being part of the Hemlane community!
Hemlane saved my business!
Kommentare: I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.
Vorteile:
The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.
Nachteile:
To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.
In Betracht gezogene Alternativen:
Feedback from an engineer
Kommentare: Excellent. I'm glad we chose Hemlane. It is my secret tool that i don't think many landlords have heard about. The big names out there dominate the market, but we tried a few of them very systematically and i wasn't impressed with them at all. As an owner that wants to take 10 units now, to 100 someday, i put A LOT of time and effort into evaluating software to try and select which one was going to be the best for our goals, grow with us, and also help us grow.
Vorteile:
This software was made to make your life as a landlord easier and streamline many of the steps and tasks necessary when it comes to managing tenants. I spent quite a few hours filling out a decision matrix to select which software platform we were going to use. Hemlane was the easy winner with the items which we weight heavily and features that we wanted. Most of our weights and preferences stem from wanting to have a very streamlined and efficient property management system.
Nachteile:
I think that coming on board and understanding how the Hemlane process works from the time a prospective tenant is interested to the time they are all set up as a tenant was not very well communicated. We kind of had to figure it out on our own. There is so many little nuances with what the software does, how it communicates, how it advertises, what happens when a prospective tenant reaches out from a 3rd party site via email, etc. Thought the software is set up great and i wouldn't change much, but some training when purchasing the product for the first time would have eliminated a lot of headaches and questions for instances like were mentioned. Also, PLEEEEEAAAAASSSEEEE make an android app. The mobile version of the site does not seem to work well. Both myself and tenants have had problems with it.
Great value and customer support for small business owner
Kommentare: We did extensive research when choosing on online platform for the management of our properties. Hemlane was one of the only platforms that we felt truly protected on, as landlords who are conscious about legal concerns around allowing online payments. But we also greatly appreciate that the software is easy to use for our tenants, and so far, they really appreciate the functionality of it! It’s made communication and processes so much more seamless!
Vorteile:
Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless! The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business!
Nachteile:
The financial features are still basic, but I appreciate their compatibility with QuickBooks and other software.
Antwort von Hemlane
vor 5 Jahren
Thanks Jessica! And, we look forward to improving the financials for you!
Very happy with Hemlane
Kommentare: Overall experience has been excellent. Very happy with customer service. From the sales, leasing, and tenant management team, everyone has been very responsive and effective in handling all my concerns.
Vorteile:
Staff is very responsive and work to resolve any issues. Platform has a lot of features and very good
Nachteile:
Not much that I don't like. Software is sometimes a little difficult to navigate, but it is relatively new to me so it should get easier going forward
Support with the first payment
Vorteile:
Responsivess from Support team. I got great help from [sensitive content hidden] - Customer Success Lead.
Nachteile:
Complicated profile settings, issues with uploading docs
Antwort von Hemlane
vor 3 Wochen
Thank you for sharing your experience with Hemlane! We're glad to hear that our Customer Success team was able to assist you with your first payment. 🎉 We always aim to be as responsive and helpful as possible. We appreciate your feedback on the profile settings and document upload process. Your input helps us identify areas for improvement, and I’ll make sure to pass this along to our product team to enhance the user experience. Please don't hesitate to reach out if you have any further suggestions or need additional help! Thanks again for choosing Hemlane, and we look forward to continuing to support you!
In Betracht gezogene Alternativen:
I like Hemlane
Kommentare: It's been a good experience overall.
Vorteile:
The main features I use are the rent payment options and maintenance requests. I have really only used it for rent payments/income and electronic payment management, plus maintenance requests. It's helped me keep track of rent payments, it's also been greatly accepted by the tenants who really prefer to set up automatic electronic payments for their rent. It's also nice to have tenants contact me via Hemlane.com for maintenance/repair issues. It's much easier to track items that need addressing and it's less stressful to be contacted in that way.
Nachteile:
I don't have any major complaints currently, definitely happy with it overall.
In Betracht gezogene Alternativen:
Hemlane review
Kommentare: What sticks out the most about Hemlane is the customer support. I've had a customer advocate from trial until after implementation. He's been a huge help, reliable and a valuable resource.
Vorteile:
Hemlane is relatively intuitive, easy to use and has all the supported features I need out of property management software. The financials page gives a very good snapshot of all rent and payments outstanding. Invoicing tenants is also very easy to do.
Nachteile:
Not sure if this is a function of the software, but it takes a minimum of three business days for rent monies to be deposited into my bank account. Do not like that delay.
Hemlane Review
Kommentare: As a business and for the platform for our tenants I would give it 5 stars . Once you learn to navigate the system it is pretty user friendly and as I mentioned the tech support is top of the line !
Vorteile:
Hemlane is GREAT for smaller companies in real estate who have under 50 doors. It has a ton of great features that allows us to keep in touch with our tenants, process their payments on line , assign and track work orders upload all their documents so we both have access to them , and so many more features. Their support staff is also AMAZING !!! Every time I reach out and have a question if my call isn't answered right away I receive a call back the same day . The tech team is always so friendly and knowledgeable . It's always a good experience talking to them .
Nachteile:
It dose take some work when you are changing platforms to get everything switched over. I have also had some issues with "older" tenants who may not have a lot of computer experience trying to get their on line rent payments set up , but they always seem to get it accomplished . I will also refer them to the support team to help them if needed.
Best software out there.
Kommentare: Highly recommended
Vorteile:
Product is easy to use, great staff when you have a question, and works flawlessly.
Nachteile:
Needs a mobile app for this to be a complete package.
Antwort von Hemlane
letztes Jahr
Thanks for the review Shawn! We are happy to hear that Hemlane has been able to help with your rental properties!
A huge step forward for managing rental properties
Kommentare: I've owned and managed a group of five out-of-state rental properties for over 10 years. In that time, I've used a variety of systems and professional management companies in my effort to streamline operations. I switched to Hemlane a couple years ago, and these last two years have been, by far, the smoothest -- both operationally and financially. The combination of well-designed software with the on-the-ground Hemlane maintenance team is exactly what I needed. I'm able to configure everything the way I need it. The value of the service is excellent.
Vorteile:
This is almost exactly the software and system I would design for my own needs. It's very easy to get going, but it's also highly configurable. The support team is excellent.
Nachteile:
Aside from a few UI tweaks I'd like to see, it would be great to have the accounting side of things integrate directly with my bank, such that Hemlane can double as my accounting solution. Apparently, this is in the works!
Could Not Be Happier!
Kommentare: Being completely new to the real estate / property management world, I had lots of questions...but because of how easy Hemlane is to navigate, it has really helped me learn everything I need to know! In addition to making things more streamlined for
Vorteile:
Ease of use, customer support team, organization of software
Nachteile:
No major issues! Just a few hiccups as this is a relatively new system...specifically with work orders, since we pay them on the same date every month, it is difficult to see at a glance which orders have been completed. It would be nice to have some kind of visible notification on each work order to show new messages, invoices added, date completed, etc. Overall, [SENSITIVE CONTENT HIDDEN] has been more than helpful with any questions!
Antwort von Hemlane
vor 4 Jahren
Thanks, Taylor. We enjoyed helping you set up split rent payments and other features over the past weeks.
Hemlane is the BEST!
Kommentare: Hemlane is fantastic for our business! Customer service is top notch and very responsive.
Vorteile:
Very user friendly for tenants, management staff and landlords.
Nachteile:
We're having some issues with Stripe when it comes to payments. There's also no easy way to download a ledger [lots of unnecessary information]
Lots of leads fast and notifications
Kommentare: Phenomenal
Vorteile:
I really enjoyed the number of leads I got right away and the notification system when someone was interested in a showing. The tenant tracking system also worked great and easy to follow.
Nachteile:
Some of the features can be difficult to find at first.
Antwort von Hemlane
letztes Jahr
Thanks for the review Felipe! We're so happy to hear that you are enjoying the marketing features of Hemlane. We look forward to continue working with you!
Easy to Use, Customer Support exceptional good
Kommentare: Very good!
Vorteile:
Customer support. Live technician! when glitches appear someone is there.
Nachteile:
Report can not be arranged in unit order 101-183Late fees must be able to be levied at the end of Business day on the third day, not before. (after 5:30 PM)
Hemlane is #1 solution for self managing landlords period
Kommentare: my overall experience is very good so far, and im teaching other people to use it as a better solution vs property management companies.
Vorteile:
rent collection made easy, tenant's portal, superb tenants customer support when maintenance tickets are open, great UI, these are some of the pros i managed to see in Hemlane, and have not yest touched base with marketing.
Nachteile:
i think there are more better solutions for accounting as far as keeping track on property income and expenses. such as Stessa. and the billing method of Hemlane is just hard to get or understand. it seems to them very easy but its not like other websites subscription.
Best Property Management tool
Kommentare: Hemlane saves me a lot of time and makes keeping track of all aspects of managing my rental properties much easier and well organized at a very reasonable cost
Vorteile:
The best part I like about Hemlane is Tech Support. The staff is knowledgeable, easy to reach, friend and always promptly solves my problems and answers my questions.
Nachteile:
Tach support is not available evenings and weekends, but it's not that big of a deal
Antwort von Hemlane
letztes Jahr
Thanks for the review Joe! We love to hear that our support team has been a highlight to your experience!
Property Management
Vorteile:
Easy to use. Very helpful. Quick response from the team.
Nachteile:
Oh my god. So many emails. I get it though.
Antwort von Hemlane
letztes Jahr
Thank you Gino for your kind review! We appreciate you taking time to write about our platform. We're especially glad that our automations are helping you with your rentals!
Best Value and Easy to Use
Kommentare: They are very responsive. The agent I used to get the account was awesome and easy to work with.
Vorteile:
I like that it's automated. My tenants use it with ease and I can see where the money is at. It links directly with my bank accounts and keeps the books for me. It's as close to having a book keeper that I've ever had.
Nachteile:
The interest in showing screen, I have to create a showing first and then I can invite them, not just invite them to the showing.
Antwort von Hemlane
vor 5 Jahren
Thanks, Brian, for your kind review! And we have some new enhancements with showings. I think you will enjoy them (you can automatically invite a tenant to a showing now)!
Best business decision of 2020!
Kommentare: I’m staring a my computer a bit more these days, but that’s a good thing. It keeps me focused on the business in a concise way. As long as they keep improving and innovating (add a newsletter feature, add the ability to send images to tenants, etc) without raising prices, I’ll eagerly be a LONG term customer.
Vorteile:
I love the automated rent collection. It really takes away all the hassles time normally spent on reconciling accounts. That’s my favorite feature. But I also love the msintanence portal, the marketing, and the ability to blanket message LARGE groups of tenants at one time... either for outages, Maint notices, parties or just a sweet holiday greeting.
Nachteile:
On-boarding existing tenants. This is monotonous and time consuming. But it’s a one-time hardship, and after that you’re essentially all set up with smooth sailing ahead. Occasionally there is a weird anomaly, but tech support is always right on it. In my experience, zero down time. I’m really loving it.
Low cost property management software
Kommentare: Using this software allows me to manage three times the amount of properties with the same personnel. I think it is mainly designed for apartment complexes, but I rent single family residents and it works great.
Vorteile:
Allows me to manage more properties with less people
Nachteile:
Took a while to track the revenue plug in. They need to pass cc fees on to tenant
Antwort von Hemlane
vor 6 Jahren
Thanks Paul for your review! We will adding the option for tenants to pay credit card fees this year. Thank you for the recommendation and we look forward to having you on Hemlane.