Moosend

Moosend Customer Service is Excellent

Kommentare: Overall in terms of value, I highly recommend using it especially for people who have a larger list and don't send email frequently.

Vorteile:

I recently experienced an error with a Zapier app and their customer service resolved the issue in under 12 hours. They even reached out to me telling me to retry. With larger companies, you often have to contact them for a status update.

Nachteile:

They are frequently making updates to the functionality and UI/UX. It doesn't have the polish or simplicity that I liked with Mailchimp but it is getting better. Creating a message in their automation tool is different from their main campaign builder so it isn't as user friendly.

If you're looking for the best ESP, LOOK NO FURTHER.

Kommentare: I'm confident I will be using Moosend for the very long-term. Moosend offers everything I'm looking for and are eager to improve. Support is AMAZING, top notch, I've been blown away with the reporting features, the platform is super easy, intuitive and FUN to use,.. . I could keep going! I'm seriously happy with my experience. There are these businesseses/software providers that make running my business a pain, difficult, stressful. I try to stay away from these or switch to something else ASAP when I come across them. Then there are businesses/software providers like Moosend. That make my life easier, running my business more profitable, more fun and overall BETTER. I've been using Moosend for about a month and this is more than enough to know that I will be using them for a very, very long time and that they're the best ESP for my business. I could go on and on. If there are any negative reviews, ignore them. Just try them out for yourself, if you have an agency, switch one of your clients or something to test it out and you'll see for yourself.

Vorteile:

- The free subaccount feature with basic whitelabel functionalities, all for free or included even in the most basic paid plan. - The top notch, first class, friendly support team. Seriously, this is worth gold. I would never ever use another software in my business that doesn't offer great live chat support. This is a must. Whenever I have a question, I don't waste any time. I just ask and usually I have a response within 5-30 minutes. Sometimes straight away. Especially when a conversation is rolling. - The report features. I was blown away when I realised how detailed the reporting is, even in the basic version. And then there's premium reporting available which I don't have yet... I can only imagine how fantastic that must be. - Their willingness to implement new features and how they listen to user feedback!! This is a really important thing. I've never come across a service provider that is as eager to implement new features as Moosend. They have already scheduled tons of new updates and features. They even have a Trello board where customers can come in and upvote feature requests as well as post their own. Absolutely amazing. - Their pricing. Super affordable, fair. From experience I can say that this type of pricing structure is superior to having to pay for sending x amount of emails per month. IF it's affordable at least. Not like some other, bigger providers. This is a really big and important plus. - There's probably even more I'm forgetting right now!

Nachteile:

Nothing, really. Except that the whitelabel functionality currently has some holes that need to be filled. I was assured though that they have lots of changes lined up in this regard. So I'm just patiently waiting for those to be implemented. If they nail the pricing structure on those plans as well, Moosend will be the PERFECT solution for both agencies as well as individuals.

The sales people LIE to you, then stop respondning.

Kommentare: Support follows a script and does not help. Would not even allow me to speak with a supervisor. STAY AWAY FROM THIS COMPANY

Vorteile:

Not one thing did I like about this company.

Nachteile:

The fact that I was told I could pay up front for a high priced plan, but could downgrade anytime and the prorated overages would go on the tail end of my contract. THAT IS A LIE

Excellent Email Marketing Software

Kommentare: My overall experience has been very good with the software. They have updated a lot since the beginning and it is so much easier to use. I simply hop on and update my weekly emails, proof them, and send.

Vorteile:

Ease of use, nice templates, and walks you through the needed steps, gives nice emails to arrive in their inbox. Also allows you to do landing pages for events and promos.

Nachteile:

No real cons - could add a few modern templates for emails (although this is not a complaint as much as preference).

Versatile, Functional, and great Money value

Kommentare: Customer support is unmatched, from day zero when I emailed them asking about their services and all. They were straight forward and the packages are fairly priced.

Vorteile:

It was easy to use and very flexible in terms of design, segmentation, and customer support.

Nachteile:

Sometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months)

An incredible alternative to other ESP providers

Kommentare: Pretty great experience overall. A young company that is offering a lot of really advanced email functionality for a very competitive price. Can't wait to see what happens in future.

Vorteile:

The best thing about Moosend is the ability to easily create and customise your own templates and then set them up with automation triggers. This is the kind of thing that takes your email comms to the next level. The ability to set these up is also clear and easy.

Nachteile:

The branding and interface are a little lacklustre, but I feel like that's easily fixed. They seem to be concentrating on the development of the platform while they're young. The UI doesn't feel as intuitive as some bigger ESPs just yet, but I feel like this is something they're probably working on.

The best email platform on the market

Kommentare: Moosend has made emailing my clients super easy and fast.

Vorteile:

I absolutely love Moosend! I am a new user, having come from a huge platform, to a medium platform, and when I found Moosend, it was a no brainer to move my list over. Their Customer Support is, hands down, the best I have seen on the market! Super fast tech support, new integrations and connections come daily. I would recommend this over and over to all my clients.

Nachteile:

Missing a few integrations, but that is an easy work around with Zaps.

High fives!

Kommentare: I love the Academy and its resources and I see them both as a chance to learn and to drive potential revenues. The follow-up videos after signing up were excellent and crammed full of things that I needed to know.
Most recently I have had the need to make a particular enquiry relating to compliance matters and I found the assistance I received from [SENSITIVE CONTENT HIDDEN] was fast, helpful and very detailed. This benefited me by ensuring that I could answer client's questions quickly and plan for future compliance reviews armed with the right information.

Vorteile:

When first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful. It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight.

Nachteile:

It is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid.

Powertool for all Marketing needs

Kommentare: Moosend has been able to solve our email marketing needs. Powerful Automation tools allows us to leverage machine work, and really good tracking with custom tracking on websites helps us to identify where our sales pipeline chokes.

Vorteile:

Best part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers.

Nachteile:

Some parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving.

We need to Moosend this review up

Kommentare: Customer support is top notch, fast and easy, and the product has been a great find in the email marketing world.

Vorteile:

Easier to use and cheap compared to othera.

Nachteile:

Currently there's nothing to comment about that

Cheap and Easy email marketing software with Automation

Kommentare: I discovered MooSend while searching for email marketing software here. I was mostly interested in the automation feature as I had a few email marketing ideas I wanted to test out, and while I could do that on Sendinblue, I wanted to be notified when a subscriber made an action that triggered the automation. MooSend free plan comes with 2000 credits, each email recipient costs one credit. So, with 2000 credits you get 2000 emails sends. Which while limiting was fine for the campaigns I intended to run. On signing up I was prompted to create a list and import contacts into it, I'm not sure what would happen if I didn't have a list of emails to import. Moosend Automation allows 8 workflows. Subscriber Registered: An automatic email is sent when a subscriber registers. This to me would be great for welcome emails or to welcome subscribers who have signed up to attend an event. Campaign opened: An automatic email is sent when the campaign is opened.
Campaign not opened: An automatic email is sent when a campaign remains unopened for a specific amount of time. This would be a great way to engage inactive subscribers.
Link clicked: An automatic email is sent when a link is clicked.
Link not clicked: An automatic email is sent when a link remains unclicked for a specific amount of time. This would be great to remind subscribers to take an action such as registering or an event, purchasing something etc.
Custom field date: An automatic email is sent when a specific date is reached. This would be great to remind subscribers a day to an event or an hour of an event.
Anniversary: An automatic email is sent every year on a specific date
Custom field value changed: An automatic email is sent when the specified custom field is set to the specified value. I'm still trying to figure this out. Given the wide range of automation abilities and the fact that I wasn't planning a drip campaign, Moosend was the perfect alternative to SendinBlue, however, creating a subscribe/ signup form is tricky, as the form has to be embedded somewhere such as a website/ blog/ landing page. I expected to be able to create a signup form with a link [Such as Mailchimps's eepurl.com/xxxx] I could share on social media to get people to join the list and trigger the workflow. The lack of this feature is a major letdown. While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link.

Vorteile:

Eight Workflow options Cheap with an amazing free plan.

Nachteile:

While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere.

Big features in small package

Vorteile:

Being in the publishing industry, spot communication is paramount. After going through Mailchimp, Activecampaign, Sendgrid, AWS ses, we have finally decided to stay with Moosend mainly because there is no other tool that matches the combination of feature set & price point offered. Right from seamless onsite event tracking to journey building to amazing customer support (Located out of UK so GMT & IST have many overlapping working hours ). Further, the API rate limits are also set on a very high threshold so we have never faced any problems migrating any bulk size of data into and out of the system. Lastly, being able to add as many custom fields further eases our process of managing adhoc campaign send outs.

Nachteile:

No cons as per say, we are in talks with them to add additional triggers for journey building which is very specific to our case at the moment. but this is also technically not a con as we can yet continue sending the campaigns using custom field value update trigger.

Easy simple system for list management and email marketing

Vorteile:

I like the customer service the best, they're always there, super helpful, and knowledgeable. The system itself works well, it's pretty simple and easy. They have you set up a clean list for better reach, which I really appreciate. Emails are easy to set up and send out, this is essentially what I use it for, my newsletters.

Nachteile:

Automations are not as robust as I'd like, I'm used to Active Campaign, but then I pay a lot more for AC compared to Moosend. Some things need a workaround that other systems I've used have already in-built.

An all-in-one marketing tool!

Vorteile:

As an all-in-one marketing tool, Moosend can be used in email marketing campaigns, landing pages, subscription forms, and even as a lead magnet through integration with your website to track visitors and events automatically.

Nachteile:

The only thing I might dislike about Moosend is that they don't have a mobile app just yet.

Awful, incompetent support

Kommentare: I had to contact support 3 times in 2 weeks. None of their advanced features actually work without contacting support. First, my landing page wouldn't work because there was an ' (apostrophe) in the title. That took several days for support to figure out and come back and find a solution. The last time I spoke to them, my landing page was not tracking Facebook conversions. They tried to tell me to contact Facebook. There is no problem with the Facebook Pixel since I have verified conversions on other websites. The problem is with Moosend, but they just want to pass me off somewhere else.

Vorteile:

The platform is very cheap. It claims to have several advanced features.

Nachteile:

You get what you pay for. None of the advanced features actually work. Support takes ages to get back to you.

One of the worst e-mail marketing products that I have ever used

Kommentare: I have been managing marketing teams for more than 10 years and I can easily say that Moosend is one of the worst Saas companies that I have worked with.Probably the worst. Customer experience is poorly managed and the quality of customer communications is at best, frustrating.

Vorteile:

Moosend is cheaper compared its core competition.

Nachteile:

There is a reason for Moosend positioning itself as a cheaper alternative to other email marketing and automation providers. Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features. But the worst of all - it appears that Moosend has reputation issues with anything related to Yahoo!, Aol and Verizon. No matter how good your own sender reputation is, how clean your lists are, or how good your content is, thousands of your customers might not receive your campaigns due to Moosend's IP issues. Also, you will probably need to contact to mail providers directly to get status updates. It is a small company so you would expect things to move faster. However the technical/customer support is not only extremely slow but also unresponsive to your essential inquiries.

Moosend Is Worth Every Penny and Feature-rich

Kommentare: The overall experience using Moosend has been pleasant really because it's such a capable tool.

Vorteile:

The first thing you will notice about Moosend when you sign up is the almost overwhelming number of features that are available, and you can make use of almost all of these features for free on the free tier pricing plan. I am convinced that Moosend is definitely one of the most generous Email Marketing SAAS providers out there. You can send an unlimited amount of email every month to your lists, but the only caveat is that you are limited to a maximum number of 1000 contacts per list if you are on the free plan. The interface of Moosend is quite polished and easy to use, although the WYSIWYG content editor can take a while to load at times, that is mostly due to network conditions. One feature that I really like about Moosend is the A/B split-testing before you send out a broadcast to your list, so as to optimize click-through and open rates because the best performing version of your broadcast gets sent to the higher percentage of your recipients or list. I hope that made sense!

Nachteile:

If the network isn't stable, the content editor can take a while to load at times. Apart from that, there's nothing else that I'd complain about.

An affordable yet powerful email marketing tool

Kommentare: We started with over a hundred contacts with Moosend and as of now, our list has over four thousand and five hundred email subscribers. Things have been easy and exciting. Moosend is a helpful tool for all kinds of small and big businesses.

Vorteile:

It's been over seven months since we started using Moosend. We decided to try it because of the appealing pricing model and the free account offered to us in the first place. As of now, we manage over 4,500 contacts on the platform for a very reasonable fee every month. The UI is pretty fantastic and so are the features. I really like how you can create signup forms and stuff in just a few clicks.

Nachteile:

As of now, I think they need to work on templates and add more of them. Feels a bit limited but still, the builder is way better than that of AWeber and GetResponse. So, no big complaints.

Super simple yet powerful

Kommentare: Moosend has helped me implement email marketing and automation that, for one reason or another, I was unable to do completely with other tools. Their simple interface and helpful instructions made it very easy to setup, configure, and get running.

Vorteile:

I'm technical but have failed to implement an email marketing system on my websites for many years. I've had several half-attempts and half-deployments. With Moosend, in a single day, I was able to get it deployed to Wordpress, integrate it with Convertful (forms), setup a form for my newsletter, configured an exit-intent popup, setup an onboarding sequence of email for new newsletter subscribers, and a drip campaign. On top of all that, pricing is excellent compared to the others I've seriously looked at.

Nachteile:

More integrations needed. But they are super responsive and are actively listening to their customers. The CEO is great to work with. Super impressed with their engagement.

Simple and effective

Vorteile:

A lot a future for new user easy to set up for power user a lot of automation that you can use

Nachteile:

I have nothing to add here. I have nothing to add here.

Great email marketing software

Kommentare: I did have trouble logging in and importing contacts once but once I figured it out, it has been a fantastic software to use and design with - the company provides helpful tips. Everything - all the features are provided. Great software.

Vorteile:

I love that Moosend provides all the features I need for the amount of users we have for free AND doesn't include the logo in my emails. I also love the quirky personality of the brand in the emails they send us.

Nachteile:

Landing pages is extra - but you can't have it all for free which is fine. They partner with other softwares and promote those integrations which is fine too.

Worked wonderfully for our nonprofit!

Kommentare: Absolutely fantastic. So thankful we found this platform; it's exactly what we needed. 10/10 would recommend to anyone looking for an inexpensive, easy way to market to a email-based community.

Vorteile:

We were looking for an easy, affordable newsletter system to send updates to different mailing lists in our about 100-200 audience. I did some research and Moosend provided for free what other systems charged $10-30/month for (in terms of newsletter elements, audience control/subscribing, etc.). The website is not the most intuitive for someone who is accustomed to easy-to-use graphic design sites such as canva.com, but the customer support is absolutely FANTASTIC. I was beyond impressed by the speed, efficiency, and friendliness with which the Moosend team responded to every question I had when trying to navigate the site -- especially considering I'm not even a paid user!

Nachteile:

Again, creating newsletters isn't as easy as on simpler sites such as Substack, for example, but that's not a big concern since the support team is ready to help with any issues anytime.

Top class email marketing software with astounding customer support and up time!

Vorteile:

Customer Support Consistent function and 100% up time Really excited about the new automation features

Nachteile:

Internal newsletter editor can be easily improved. The update that is on beta works great and we are waiting for it to go live

Tech Home Run

Kommentare: The team is awesome and always available to help and support us.

Vorteile:

Easy to use and user experience is great.

Nachteile:

Nothing negative comes to mind at this point.

Moosend - Big Disappoint After Being Hacked

Kommentare: Great until our account was hacked and phishing emails were sent to all of our clients. Support took no responsibility. Will not return to Moosend due to the hack and the company's negative response to it.

Vorteile:

Really liked the product and the support until we were hacked. Blame was placed on the only admin/user rather than admitting they had a breach.

Nachteile:

System was breached. Someone hacked our account and send out phishing emails. Support blamed our only user (me) for leaving my laptop open or providing the password to others even after I confirmed that neither was the case. They refused to take any responsibility and would not refund for the occurrence. We immediately cancelled and moved to a more secure product.